Not very happy with Honda service

Discussion in 'Clarity' started by bpratt, Aug 14, 2018.

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  1. bpratt

    bpratt Active Member

    I took my car in to a Honda dealer to have the windshield replaced. When I got to the dealer I made note of the mileage, the EV miles left and the HV miles left. When I picked up the car I noticed the car had been driven about 5 miles but the EV miles were 10 less (39 instead of 49) and the HV miles were 3 less (175 instead of 178) than when I dropped of the car. Not too happy how the car must have been driven to loose that many miles.
    I think I will do my own maintenance when possible from now on.
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  3. bfd

    bfd Active Member

    The only miles that matter are the ones on the odometer. And yes, they'd need to do some driving just to ensure the new windshield was seated properly and the Honda Sense system was operational. There's more to this windshield than R&R. They have to recalibrate and then test the Honda Sense camera after a windshield replacement. That's one reason a windshield replacement for this car will be expensive. The glass has to be better than a knockoff or they can't recalibrate the system. Safelite might be able to get a good enough piece of glass and install it for less, but you'll still have to have the system recalibrated - likely by Honda. Hidden cost of owning one of these smart cars…
    chris5168, ClarityDoc and neal adkins like this.
  4. neal adkins

    neal adkins Active Member

  5. Carro con enchufe

    Carro con enchufe Active Member

    Really, you’re going to change your own windshields? So the dealer test drove it to make sure all was well, and probably turned on the engine to see if the additional vibration affected the windshield. You’re being ridiculous dude(tte).
    chris5168 likes this.
  6. Omgswify

    Omgswify Member

    You should install a dash camera if you’re skeptical of any service done to your car. And it should preferably be hidden.
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  8. Sandroad

    Sandroad Well-Known Member

    I think the OP was concerned about how the car must have been driven, rather than the fact it was driven. When I drive my Clarity around town, I lose about 1 mile EV range for every one mile driven (approximately). To lose double the miles in EV range for the miles on the odometer, the car may have been driven pretty hard? Maybe there are other things that could cause the EV range to drop that fast?
  9. ClarityDoc

    ClarityDoc Active Member

    Or, running the A/C while calibrating etc in place?
  10. Viking79

    Viking79 Well-Known Member

    Agree, most likely it was sitting "idle" for a long time. Ideally they would put it on a charger for you though, something those dealers need to learn. They also might have pushed it faster to make sure no wind noise, etc, which will eat off miles quicker.
  11. bobcubsfan

    bobcubsfan Active Member

    You meant "lose" not "loose," right? Also "into" not "in to" and "dropped off" not "dropped of."
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  13. Alex0913

    Alex0913 Member

    Grammar police?
    Let me guess, ICE came on again when it shouldn’t?
  14. Tailwind

    Tailwind Active Member

    I would suggest that the "excessive" lose of EV range was due to having the car "on" without actually driving it. There really is no other way to explain such a wide disparity between the distance driven (odometer reading) and the EV range reduction.
  15. AaD

    AaD Member

    Pulling a car in and out of a bay, moving it around the lot, leaving it on but idle - all of these normal service operations are likely to affect the cars mileage estimates differently than normal driving.
    Carro con enchufe likes this.
  16. neal adkins

    neal adkins Active Member

    It is standard procedure for mechanics to drive your car for ensuring the repair is completely functional. They will sometimes even go to lunch
    Carro con enchufe likes this.
  17. Steven B

    Steven B Active Member

    Ideally, Honda dealers would have L2 chargers. Anyone care to weigh in on whether their Honda dealer has an L2 charger. I'd be surprised if ANY do (outside Cali).
  18. siddpup

    siddpup New Member

    The dealer in Nebraska where I purchased mine said that Honda was requiring L2 chargers, even for dealers like his that would almost never sell an EV or PHEV. Not sure how true that was, but that was his claim.
  19. lorem101

    lorem101 Member

    My dealer in Toronto, Canada had an L2 charger, but didn't bother to charge my car when I picked it up :rolleyes:
    David A likes this.
  20. MikeB

    MikeB Member

    When I bought my car (May in Philadelphia suburbs) I overhead dealership staff discussing the trouble they had finding the one L1 charger they had (they are not suppose to use the ones that come with the cars). One of them told me they were in the process of getting an L2 charger from Honda....
  21. su_A_ve

    su_A_ve Active Member

    Had my tire replaced last weekend. I asked them to charge the car too. So taking the car into the shop and back out to their charger somehow ended up with 5 miles less in HV. I think they punched it hard and ICE kicked in for a few minutes. I had forgotten to take note of incoming miles.
  22. su_A_ve

    su_A_ve Active Member

    Mine has one. One of the selling points on me buying from them, as they are next to a shopping mall and I saw myself coming over, charging for a bit and so on.

    But when I got my car, it was clear that the 120v charger was used as it was left unwrapped in the trunk. Also, the car was only charged to 50%. Got the car, and decided to top it off. Sure enough, the L2 charger was not working. They said it was turned off because they were using too much power tools inside the garage. Came back a few days later to get the missing body plugs. Charger still not working.

    But this weekend when I got the tire replaced, the charger was once again working. And yesterday when I went to show them the Plug-in Charger Problem, there was an unsold Clarity being charged.
  23. Carro con enchufe

    Carro con enchufe Active Member

    According to the prep doc, they are supposed to unwrap your cord and partially, not fully, charge your car with it to make sure it works. Sounds like they did you a solid.

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