Multiple System Warnings

Discussion in 'Clarity' started by K8QM, Mar 31, 2018.

  1. Richard_arch74

    Richard_arch74 Active Member

    @Steve B, If you cherish your marriage, which I am sure you do, I would trade your Clarity in for a new or used Honda at the same dealership in an effort for them to make things good for you. I don't know about you, but I couldn't sell this car to some unexpecting soul.
     
  2. KentuckyKen

    KentuckyKen Well-Known Member

    Sorry to hear that and I would be as frustrated as I’m sure you are.
    May I suggest it’s time to start checking out your state’s Lemon Laws? It might be the only way to get your money back as trading in will probably cost you. Be prepared though. It’s an involved process and you want to document EVERYTHING and keep a running time line. Keep all records, receipts, emails, phone call transcripts, etc. Also, where possible, follow up any verbal communication with an email to that person recounting both sides of the conversation so you have a written record that the other party agrees on the content and had a chance to dispute it. This avoids the “he said; she said” finger pointing that carries little weight in a court or arbitration setting.

    PM @craze1cars as he has been a great source of knowledge from his career in automotive underwriting and may be able to weigh in on this.
    Best wishes on an equitable outcome and keep us posted.
     
  3. DucRider

    DucRider Active Member

    1) If the check engine light was on when you brought it to the dealer and they could not find any codes, then find another dealer. Probably time anyway since the line about the car doesn't store codes is BS.
    A bit confused on this as your own report and receipt shows that they found stored codes and took action to correct the problems. You claim the OBD codes were the same in all four instances, but you didn't have a code reader and the dealer couldn't find any?
    2) Dead batteries happen -sometime a door is slightly ajar or a light of some type is left on. Sometimes is just a defective battery. If it was user error (lights left on, etc) then there is nothing for the dealership to find/repair.

    You are obviously not happy with the car, nor will you likely ever be at this point. Likely best if you cut your losses and trade it/sell it. I don't think you have enough to get it classified as a lemon under CA law (unless you have additional documentation you haven't shared).

    No car/manufacturer is immune from sudden power loss reports. Google "Tesla sudden power loss" and you'll find reports of just that.
     
  4. 2002

    2002 Well-Known Member

    From your previous write up on the other website on June 1st, 2019:

    It’s late afternoon yesterday (May 31, 2019) and we are headed home from an appointment ......When the battery drops to two bars — the baseline where the car’s computer stops the drainage from the battery to power the car — the engine is supposed to kick-in but it began REVVING and then lost ALL POWER.

    I am not disputing at all anything that you are saying, I just wanted to point out that a consistent theme in nearly all of the similar reports that I have read is that the incidents occur or at least first occur when the car is quite new. I can't recall anyone saying they had their car for six months or whatever before it happened the first time. Maybe there are one or two exceptions but in most cases it seems that whatever the problem is, it is likely endemic to that particular car and the problem manifests not long into ownership. We then unfortunately never hear what the resolution is, I'm sure some give up and trade the car, but I don't know if that always explains the typical silence after the initial complaints, instead I suspect that Honda does something to fix it for most people who have the problem. Unfortunately the first one or two trips to the dealer will usually go nowhere as the dealer assumes that the facts are not entirely right or exaggerated or that the owner simply doesn't understand how the car works (people often report this is the response they first get when they take it in. That is when the frustration of course reaches the point that people go online to post their experience, which is understandable. But I do strongly suspect that once a dealer actually contacts Honda and provides coherent and detailed facts, and also reaches the right person at Honda who knows about it, then it gets solved.

    I'm not saying you shouldn't get a different car, I am only stating what I have observed, since we have plenty of people on here who have owned their Clarity for over a year and never had any kind of problem like that, which makes us believe that the problem is rare, and that it does eventually get fixed when going to the right dealer who also goes to the right people at Honda. Also yours is the first report of this in a long time on this forum, it seemed like it was more with the older 2018's, surprising to hear that a 2019 has the problem.

    Again your situation especially with the other problems will lead to either car replacement through lemon law or simply moving on to another car, I am not commenting on your particular case I am only commenting on the aspect of it that fits the pattern which is that the problem first occurred very soon after purchasing the car, usually within a few weeks.
     
  5. Viking79

    Viking79 Well-Known Member

    I have never seen a loss of power like you describe. We have about 50,000 miles on the Clarity. Lots of highway miles, up and down mountains, etc.

    The BMW i3 saw some similar issues, where the engine would fail to start. It makes me wonder if something is wrong with the high voltage battery where it is more dead than it thinks it is and has trouble making power or that there is something wrong with maybe the generator in the car so it isn't generating enough power. However, the car should have plenty of power even with a battery at 2 bars.

    The issue is this is a new car and a lot of dealers might have trouble with it. Don't let them dismiss you. If the check engine light was on there is a record of it or something is wrong with the car. If they refuse to help, take it to corporate Honda. Also check Lemon laws as someone else stated. I suspect is they just don't want to work on it and will hope you will leave them alone.

    Since nothing was replaced I would assume the problem is still there. Also, file a complaint with NTSB. Why did you spend $100 on OBDII? You can get them for like $10. ;)
     
  6. jdonalds

    jdonalds Well-Known Member

    So sorry you are having these issues with your Clarity. I haven't experienced any problems of this nature after 21 months and 36K miles.
     
  7. fotomoto

    fotomoto Active Member

    So I had Brake Hold activated and was driving at very low speeds when I needed to back up. I'm not sure but I may have come to a complete stop (and thus gone into Hold) before selecting reverse and quickly backing up (almost flooring it). I heard and felt a small clunk. When I stopped backing up, I noticed a couple different error notifications mostly concerning the brakes popping up in succession. Sorry I can't recall the exact messages as I was in a rush to get off the road. Anyways, the car was still operating normally including the brakes so I continued driving with the messages continuing to pop up. Also, brake hold was now not available. I decided to try power cycling the car 5 times in a row and the messages cleared. This works if the error that triggered the messages doesn't happen again during the on/off routine.

    FWIW
     
  8. DucRider

    DucRider Active Member

    I had an electronic parking brake error and transmission error message coming up (and maybe one more?). Turned out something was under the reverse switch not letting it fully seat. If you started backing up while your finger had it slightly raised, i can see it creating the same errors.
     

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