Let’s get the HV range problem fixed!!!! Here’s how and a poll to track it

Discussion in 'Clarity' started by KentuckyKen, Mar 8, 2018.

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Have you opened an official ticket with Honda concerning the wildly inaccurate/inflated HV range

  1. Yes

  2. No, but will soon

  3. No, and don’t think it’s worth the effort

Results are only viewable after voting.
  1. KentuckyKen

    KentuckyKen Well-Known Member

    OK, as everyone who has put any gas in the tank knows, the HV range estimate is totally bogus. Just put the first 2 gal in after driving all my first 400 miles in EV and now HV range is 550.
    Judging by the posts here, this is a systemic problem on all our PHEV Claritys and is not fixable by our dealerships. So we need to motivate Honda to fix this.
    I think the best way to do this is for as many people as possible to open tickets with Honda on this issue.
    So to make that easy, here is the link. It only takes a few minutes and hopefully will light a fire under Honda.


    Thanks, and please take the time to do this. I did and got a reply the next day. So it can make a difference.
    Last edited: Mar 8, 2018
    sabasc, johncl, VTSAX and 1 other person like this.
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  3. jdonalds

    jdonalds Well-Known Member

    Thanks for the link. I sent a message to Honda.
    KentuckyKen likes this.
  4. KentuckyKen

    KentuckyKen Well-Known Member

    God bless you sir. I have read all your posts and appreciate all you have shared.
  5. PHEV Newbie

    PHEV Newbie Well-Known Member

    Just took a 1200 mile road trip, nearly all HV mode. At the end, the total range indicated about 400 miles after the last fill up. Not perfect but close because I was getting about 48 mpg in HV mode. I didn't calculate after the first fill up because I used over 1/2 the battery before going into HV mode (dropped to 38 mpg when I activated recharge mode in-between fill ups but that doesn't factor in the 28 miles EV range added--looks like recharge mode is inefficient). These readings are based on trip odometer readings and actual fill ups. I remain amazed at the gasoline mileage.
    KentuckyKen likes this.
  6. KentuckyKen

    KentuckyKen Well-Known Member

    Thanks PHEV Newbie for the info. The more info we get the better the chance we have of solving this puzzle.

    Let me make sure I’ve got the facts straight. At the end of your trip the total miles range was 400 after you filled up w gas
    We need to know that was the HV miles range was and what the EV miles range was at that same time. And what was the state of charge
    Thanks again. I’ll put these numbers in a data sheet I’m keeping if real world experience.
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  8. VTSAX

    VTSAX New Member

    Just submitted a case to them. Thanks.
    KentuckyKen likes this.
  9. Viking79

    Viking79 Well-Known Member

    Thanks for the help desk link. Ticket created :)
    KentuckyKen likes this.
  10. PHEV Newbie

    PHEV Newbie Well-Known Member

    My apologies. I really don't recall if it was the total or only HV. There was just a partial charge left on my battery then (about 13 miles) so if anything, that's represents mostly HV.
  11. Ken7

    Ken7 Active Member

    Good idea, Ken. I followed your link and filled it out. I had previously called them on this, but this may be a better approach.
    KentuckyKen likes this.
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  13. KentuckyKen

    KentuckyKen Well-Known Member

    Thanks Ken7. I’m hoping this will be the case of the squeaky wheel getting the grease if we all squeak up, so to speak.
  14. LegoZ

    LegoZ Active Member

    Created a case as well
    KentuckyKen likes this.
  15. VTSAX

    VTSAX New Member

    I got the boilerplate response...

    "We value you as a Honda customer and we appreciate the opportunity of responding to your concern. On behalf of American Honda Motor Co., Inc., we offer our sincere apologies for the circumstances which prompted you to reach us.

    The skilled technicians at a Honda dealership are in the best position to evaluate your vehicle in order to determine the available corrective action. We encourage you to contact the Service Department of your preferred Honda dealership for assistance with diagnosis. If further assistance is required after visiting your Honda dealer, please do not hesitate to reach back out to us.

    Our Client Relations team is also available via telephone by calling #800-999-1009, option #5, weekdays, 6 a.m. – 5 p.m. Pacific Time.

    Kind regards,

    Honda Automobile Customer Service"
    KentuckyKen likes this.
  16. KentuckyKen

    KentuckyKen Well-Known Member

    Bummer VTSAX, I got this:

    We value you as a Honda customer and we appreciate the opportunity of responding to your concern. On behalf of American Honda Motor Co., Inc., we are sorry to hear that you are having issues with the HV range.

    We would like to gather additional details in order to review your concern. At your convenience, please respond with the following information:

    • Name of Honda dealership
    • A copy of the repair order for current diagnosis
    • Your mailing address

    We welcome you to contact us with any additional questions. Our customer service team can be reached by calling #800-999-1009, on Twitter @HondaCustSvc, or via Livechat through our website, http://owners.honda.com/help/customer-relations.

    Kind regards,

    Honda Automobile Customer Service
    Case #06813866

    FWIW, I sent in the requested info but have not heard back yet.

    I still think it’s worth all of us opening tickets in the hopes of convincing Honda of the magnitude of the problem. Thanks for the effort.
  17. LegoZ

    LegoZ Active Member

    I received the same boilerplate response and replied:
    This is a programming issue that the r&d team at Honda need to take a look. I can’t see that there will be anything my local dealer will be able to do about it as it’s how the car seems to be designed to calculate fuel economy and the hv range.
    glockgirl and KentuckyKen like this.
  18. KentuckyKen

    KentuckyKen Well-Known Member

    Atta boy, LegoZ. Go get ‘em!
  19. Ken7

    Ken7 Active Member

    I got the same form letter response, directing me back to the dealer.
    KentuckyKen likes this.
  20. KentuckyKen

    KentuckyKen Well-Known Member

    Let’s all keep at it and not give up. I’m going down swinging!
  21. LegoZ

    LegoZ Active Member

    Yeah I am tired of this crap out of businesses. Get your stuff right or work with customers that are willing to help you figure this stuff out. I am still pissed about the headlights. That was total crap.
  22. Hi.Ho.Silver

    Hi.Ho.Silver Active Member

    I just finished a long (and tedious) on-line survey that Honda sent me an invite to complete. It dealt will problems observed thus far and I used the opportunity to flag the HV Range display issue. I cited it as a safety issue since a driver could run out of fuel on a highway while his remaining range was still over 100. Just another way to let them know about the problem.
    glockgirl likes this.
  23. KentuckyKen

    KentuckyKen Well-Known Member

    Hi.Ho,Silver, I got that same survey and pointed that out as well but have had no reply except from the ticket I opened. I will send dealer service info that the ticket requested when I go in for warranty service on dash fit issue this coming week. I’ll post any replies and what dealer says about it. (Not holding my breath on that!!) But at least the service dept advisor was upfront with me and said that he didn’t know anything about the Clarity. Also said they were training on it and mine would be the first brought in.

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