Let’s get the HV range problem fixed!!!! Here’s how and a poll to track it

Thanks for the link. I sent a message to Honda.

 

Just took a 1200 mile road trip, nearly all HV mode. At the end, the total range indicated about 400 miles after the last fill up. Not perfect but close because I was getting about 48 mpg in HV mode. I didn't calculate after the first fill up because I used over 1/2 the battery before going into HV mode (dropped to 38 mpg when I activated recharge mode in-between fill ups but that doesn't factor in the 28 miles EV range added--looks like recharge mode is inefficient). These readings are based on trip odometer readings and actual fill ups. I remain amazed at the gasoline mileage.

 

Just submitted a case to them. Thanks.

 

Thanks for the help desk link. Ticket created

 

My apologies. I really don't recall if it was the total or only HV. There was just a partial charge left on my battery then (about 13 miles) so if anything, that's represents mostly HV.

 

Good idea, Ken. I followed your link and filled it out. I had previously called them on this, but this may be a better approach.

 

Created a case as well

 

I got the boilerplate response...

"We value you as a Honda customer and we appreciate the opportunity of responding to your concern. On behalf of American Honda Motor Co., Inc., we offer our sincere apologies for the circumstances which prompted you to reach us.

The skilled technicians at a Honda dealership are in the best position to evaluate your vehicle in order to determine the available corrective action. We encourage you to contact the Service Department of your preferred Honda dealership for assistance with diagnosis. If further assistance is required after visiting your Honda dealer, please do not hesitate to reach back out to us.

Our Client Relations team is also available via telephone by calling #800-999-1009, option #5, weekdays, 6 a.m. – 5 p.m. Pacific Time.

Kind regards,

Honda Automobile Customer Service"

 

I received the same boilerplate response and replied:
This is a programming issue that the r&d team at Honda need to take a look. I can’t see that there will be anything my local dealer will be able to do about it as it’s how the car seems to be designed to calculate fuel economy and the hv range.

 

I got the same form letter response, directing me back to the dealer.

 

Yeah I am tired of this crap out of businesses. Get your stuff right or work with customers that are willing to help you figure this stuff out. I am still pissed about the headlights. That was total crap.

 

I just finished a long (and tedious) on-line survey that Honda sent me an invite to complete. It dealt will problems observed thus far and I used the opportunity to flag the HV Range display issue. I cited it as a safety issue since a driver could run out of fuel on a highway while his remaining range was still over 100. Just another way to let them know about the problem.