HV Range Fix is out and ready for dealer install

Discussion in 'Clarity' started by KentuckyKen, Jun 20, 2018.

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  1. KentuckyKen

    KentuckyKen Well-Known Member

    The fix for our notoriously inflated HV range estimate is out and ready to be installed at your Honda dealer as of June 12.
    This update is Service Bulletin SB 18-069 and is a software update that will not take long. Let the appointments begin!

    Many thanks to loomis2 and Demian Johnston who just posted this on the thread HV Range Bug.
    Made new thread to get the word out.
    LegoZ, aperson, Ken7 and 9 others like this.
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  3. Tahuna

    Tahuna Member

    Thanks for the update!
    Is there a place to find all these service bulletins? I have a feeling there's a lot that Honda knows that they're not telling us.
    Guy likes this.
  4. KentuckyKen

    KentuckyKen Well-Known Member

    Anthony W has been sharing a lot of them that he gets from 1 day pay subscriptions to Honda Express Tech. You can search his posts to get some otherwise I think you have to pay to play. The only thing that I can find that Honda gives out for free are recall/safety notices.
    Guy likes this.
  5. K8QM

    K8QM Active Member

    Any idea if it addresses anything else?

  6. bpratt

    bpratt Active Member

    I imagine if this Service Bulletin does not include fixes for safety concerns, the dealers will want to install it at your next scheduled service.
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  8. KentuckyKen

    KentuckyKen Well-Known Member

    At dealer now for HV Range fix.
    Service Mgr says system has no way for him to pull up Sevice Bulletins. What a bad system.
    Also says mine is the first one they’ve tried it on and once they rewrite it, there’s no going back.
    Holding my breath...

    After 1hr15min got car back with charging door open
    Ranges changed as follows
    EV 49.4 to 48.2 miles
    HV 495 to 357 (tank full since Feb)
    Total 544 to 409
    Odometer 2,522 unchanged

    Driving home noticed nothing unusual.
    Not sure if I can force myself to go HV (after 4 months/2,499 m of pure EV) and run the engine so someone else may have to be the first to report how it works. I’m just thankful the car didn’t turn into a brick. So it looks like Honda did their homework on this one. So far so good.
    Last edited: Jun 21, 2018
    jazdean, Guy, KyleH and 1 other person like this.
  9. insightman

    insightman Well-Known Member Subscriber

    I called my dealer and the service adviser was able to call up the Service Bulletin after I gave him the number.

    How long is the procedure at your dealer?
  10. Viking79

    Viking79 Well-Known Member

    Let us know how it goes! Can't wait to get that one but will probably hold off until after our trip in July and we can do our A01 service (assuming it pops up again). We use a dealer 30 miles away or so as they seem more competent in the service department so I like to avoid unnecessary trips ;).

    Edit: It will probably take at least a gas fill up, so might not know for a while.
    K8QM likes this.
  11. K8QM

    K8QM Active Member

    I was going to have it done Friday but we have a 700+ mile trip Saturday through Monday and who knows what might creep up from a firmware change.

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  13. KentuckyKen

    KentuckyKen Well-Known Member

    Just got mine done. See above
    1hr 15 min
    Paperwork says
    HV range display reading is unusually high
    Found software issue with meter
    Updated meter software per SB 18-069

    The Sevice Mgr did not think it addresses any other issue. Time will tell.
    Last edited: Jun 21, 2018
    Guy likes this.
  14. ClarityMark

    ClarityMark New Member

    Called my dealer yesterday and they were unaware of the service memo. They looked it up and confirmed it, but said they can't do the repair until I receive a notice directly from Honda. Unbelievable.
  15. vicw

    vicw Active Member

    That doesn't sound right, at all. I visited my Honda dealer yesterday. The rep checked the service bulletin and set up an appt for me later this afternoon. The only question he asked whether or not I was experiencing the problem, to which I answered Yes, of course. KentuckyKen has already reported success with his, and I'll update my results as soon as soon as possible after they complete the fix.

    Do you have any other Honda dealers that are within easy driving distance?
  16. bobcubsfan

    bobcubsfan Active Member

    Local Honda dealer said they do not have the software.
  17. AlanSqB

    AlanSqB Active Member

    Score another one for Tesla and their OTA updates.

    Hopefully Honda just needs a couple of days for the software and the info to propagate to the dealers. Sometimes the dealers get these types of updates mailed to them via snail-mail on a USB stick. Sad but true.

    I'm going to risk my cross country drive without the update. Maybe if I just put a sticky note over the HV Range and keep an eye on the fuel gauge, I'll be ok. Maybe I should keep some extra gas in the trunk.
    Ken7 likes this.
  18. bfd

    bfd Active Member

    Such BS. They don't have the software? What are they doing, awaiting a 3.5" floppy to pop into an IBM PS2? They download firmware from the Honda cloud and they apply it to their system and then to your car. They are showing their ineptitude on this one.

    I'd hold their feet to the fire.

    But not until some of you early adopters pave the way… Now get busy!
    Ken7, Chooch and Guy like this.
  19. vicw

    vicw Active Member

    I'm at our local Honda dealer now, awaiting the update. They haven't indicated any lack of software, or any issues. Hopefully they will do the job.

    Interesting, while in the Waiting Room, I realized I had Android Auto set to turn on whenever the car Bluetooth was On, and it turned on my phone. I quickly disabled the setting so that it won't interfere with any of their work in the shop.

    Sent from my Pixel 2 XL using Inside EVs mobile app
  20. bobcubsfan

    bobcubsfan Active Member

    Which dealer?
  21. bobcubsfan

    bobcubsfan Active Member

    Which dealer?
  22. vicw

    vicw Active Member

    They had it finished in about 30 minutes. According to the service guy, they just download the update to a thumb drive. No snail mail involved apparently. The process takes very little time.

    So far, so good. HV projection down from 999 to 359 miles. No apparent affect on EV estimate.

    Dealer is Leith Honda, in Southern Pines, NC

    Sent from my Pixel 2 XL using Inside EVs mobile app
    jazdean likes this.
  23. bobcubsfan

    bobcubsfan Active Member

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