Hondalink failure and fix

Discussion in 'Clarity' started by JohnT, May 26, 2018.

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  1. KentuckyKen

    KentuckyKen Well-Known Member

    I think it may be their server and not the update. I haven’t updated and mine went from always updating everything to just updating the odometer. Gerrrr!
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  3. AaD

    AaD Member

    Ours just updated - accurate as of 6:04 AM. It still doesn't have the "time to charge" info, which is annoying. (Updated app, out of touch for a couple days consistent with most of you).
  4. EVJeff

    EVJeff New Member

    Same issues plus the fact that remote climate doesn’t work either.
  5. Jason Kam

    Jason Kam Member

  6. jorgie393

    jorgie393 Well-Known Member

    I wonder if someone could tell me what the normal usual update frequency is. My Hondalink, from day one 6 weeks ago, updates less than every 24 hours and seemingly at random (unrelated to charge status etc) so is minimally useful. For example, right now it shows “charging, 55%”....from 36 hours ago. This is not new or related to an update.

    I wrote this off as “Hondalink is useless” (maybe cell coverage for Honda's network is poor here) but sounds like it’s actually useful. What should I expect in terms of update frequency?

    (As a side note, I really wish Hondalink could use my home wifi. The car is connected when in the garage, but it seems to be that wifi connections are used only for purposes of playing music, not connecting to world at large. )
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  8. AnthonyW

    AnthonyW Well-Known Member

    Mine is updating again finally.

    Sent from my iPhone using Inside EVs
  9. brentac

    brentac Member

    I looked and my charge/ev range appear accurate. The car location updated as well. I looked about an hour and a half ago this morning and it hadn't updated, so whatever they did server side they must have just pushed out. Regardless I'm glad it's working.
  10. Vinoh

    Vinoh Member

    Mine started working again this morning also. I had called into the tech support line yesterday and they opened a ticket, claiming to know nothing about it. The same thing happened when I opened a ticket on the HV range issue and they never got back to me on the open ticket even after they finally admitted it was a bug they need to fix. Wasted a lot of people's time in both cases. Honda support is now officially annoying. :(
  11. vicw

    vicw Active Member

    I don't see any change yet, on my Android phone. For those of you who have, are you on Android or Apple devices? Has the app version been updated?

    Sent from my Pixel 2 XL using Inside EVs mobile app
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  13. AaD

    AaD Member

    Updated app on android - info is current.
  14. vicw

    vicw Active Member

    I'm not seeing an update in Google Play. I'm still on v 3.6.0

    Sent from my Pixel 2 XL using Inside EVs mobile app
  15. AaD

    AaD Member

    3.6.0 here too, that update was last week I think. I didn't mean to imply that there was an update that solved the problem, just that my app is current.
  16. vicw

    vicw Active Member

    So, no new update on the app, still on 3.6.0, but you are now again seeing current charge status on HondaLink - true?

    Sent from my Pixel 2 XL using Inside EVs mobile app
  17. AaD

    AaD Member

    That's right. My wife took it for a short drive this morning and the app updated as usual. Preconditioning worked as well.
  18. vicw

    vicw Active Member

    Thanks. I just selected "Stop Charging" in HondaLink, and after a bit of cycling, it again reports the current Charge & Range info.

    It must have been a server problem that Honda fixed this morning.

    Sent from my Pixel 2 XL using Inside EVs mobile app
  19. LegoZ

    LegoZ Active Member

    It's updating again for me as well and I was able to turn on remote climate via the app
  20. Steven B

    Steven B Active Member

    The app was released on 5 June. The problem began on 12 June. I have not updated the app and yet I have the problem. It is not the app.
  21. bobcubsfan

    bobcubsfan Active Member

    The app on my iPhone was not reporting charge status or battery status. Turns out the email that was used to set it up had a typo. Not sure if I did it or the dealer.
  22. Sacramento Pat

    Sacramento Pat New Member

    There was a new update to app pushed through last night. My app is working correctly today.

    Sent from my iPhone using Inside EVs
  23. insightman

    insightman Well-Known Member Subscriber

    I updated the app. The location date, the location, odometer date, and the odometer didn't update from June 10th. I went to our Clarity, turned it on, selected HondaLink, waited until the satellite icon at the top of the touchscreen stopped blinking. I turned off the car. All data is now current. So nothing changed with the update as far as I can tell.

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