BC Hydro stations

Discussion in 'Hyundai Kona Electric' started by SkookumPete, Apr 3, 2019.

  1. SkookumPete

    SkookumPete Active Member

    There was some discussion on another thread about whether the dc stations can serve both plugs at once. The answer is no.

    Just a heads-up to those living in the province or visiting it. BC Hydro is converting all their stations to require membership in their new club. From my experience the other day, it seems that requesting activation by phone is as onerous as joining the club, so if you don't already belong you'll need the app and a few bucks in your account.

    https://www.bchydro.com/powersmart/electric-vehicles/charging/fast-charger-support.html
     
    Last edited: Apr 4, 2019
    E-Shark likes this.
  2. CJC

    CJC Well-Known Member

    I just signed up. Can I add the money to my account later at the charge station before I charge? I hate to put money in case I don't use it.
     
  3. SkookumPete

    SkookumPete Active Member

    I'm just going by my unsuccessful attempts to unlock free Flo chargers with an empty account. Let us know your experience.
     
    CJC likes this.
  4. Canada Dan

    Canada Dan Member

    The BC Hydro units near me use Greenlots rather than Flo. Are they switching them all to Flo?
     
  5. Canada Dan

    Canada Dan Member

    Oops, read the article dummy. They're switching from Flo to their own app. I assume the same for the ones in the Okanagan that are Greenlots.
     
    CJC likes this.
  6. electriceddy

    electriceddy Active Member

    That is absolutely ridiculous using three different rfid cards in different areas.
    I have $35 in my FLO account, $15 in my Greenlots account, now I have to give BC Hydro MORE$ for a third rfid card and account min balance? (no cell for app) prefer to use rfid anyway.
    I will be on the phone with them ...later.:mad:
     
  7. SkookumPete

    SkookumPete Active Member

    They do seem to be rationalizing their system. But it's a good question whether you'll get any benefit from your other account balances besides being able to unlock level 2 networked stations.
     
  8. SkookumPete

    SkookumPete Active Member

    "For the spring of 2019, the BC Hydro EV App and RFID card will work at BC Hydro stations formerly on the Flo network (mainly in the Kootenays). By the end of the summer, access will be extended to most stations on the BC Hydro network, including those currently carrying the Greenlots sticker."
     
  9. electriceddy

    electriceddy Active Member

    If you look at the BC Hydro support page , "what do I need to do before using a fast charging station?" three different rfid cards are required depending in or outside the Kootenays, 2 in the Kootenays (bc Hydro and Flo) and 1 out (Greenlots...likely) so good luck
     
  10. SkookumPete

    SkookumPete Active Member

    Yes, that is the case now, but their intention is to switch entirely to their own network, which makes sense.
     
  11. electriceddy

    electriceddy Active Member

    So I applied for the rfid card at a cost of $15 Cdn ( will be mailed) and phoned the help line to advise them that there is no way to re-charge the card on the Website
    https://ev.bchydro.com/Account/Login?ReturnUrl=/
    The response is that right now there is no cost to charge at them, however I told him that there are 2 in town , one free and one @ $.35 / kWh.
    I also advised him that all the other rfid cards I have were at a cost to purchase but the cost was rolled into the account balance (basically making them free), hopefully this is what will happen but I doubt it.:confused:
    Also the help # has time limitations (certain hours M=F S &S)
     
  12. KonaTom

    KonaTom Active Member

    Tried charging at the BC Hydro fast charger at the superstore in Nanaimo, and got a message saying there was a communications error with the car. I see on the plug and share app that other people have had the same problem. Don't know if it is province wide or just that charging station. Also, that station and others in the area do not show up on the BC Hydro app charger map. So I suspect they are not converted yet to BC Hydro charge network. Probably still greenlots, and if that is the case, the problem may be with the charging station. I saw it was out of order two days ago for maintenance by BC Hydro, so maybe they screwed it up with the update.
    I've loaded funds into the BC Hydro charging network, but now wonder if I need the rfld card too, or can I just use the app on the phone to activate charging stations. Bummer if I have to pay $15 more to get the card. Anyone with more info?
     
    electriceddy likes this.
  13. electriceddy

    electriceddy Active Member

    How did you load funds? With Greenlots its easy, but when I phoned BC Hydro ( the response was " it's free right now and the ability to load funds into your account is presently unavailable") , keep in mind I don't have the app loaded on any cellphone
     
  14. KonaTom

    KonaTom Active Member

    You need the app . I tried for two days but it wouldn't accept my info to register, and then today it worked and allowed me to load funds.
     
  15. KonaTom

    KonaTom Active Member

    I just talked to BC Hydro. Only a few stations in the Kootenays are currently converted to their network. They will be adding more. Current stations show on the map in the mobile app, and it they don't, they are still greenlots controlled. They also said that if the station shows on the map, it should be accessible from the app and a charge started. I couldn't test this as no sites on Vancouver Island are in their network. So you shouldn't need the rfld card, but I already ordered it. They also said the charge for the card is not added to your funds, so it is an extra money grab.
     
  16. electriceddy

    electriceddy Active Member

    Then you need a cellphone c/w the mobile app because there is no place to add funds without it on the BC Hydro pc based app.
    https://ev.bchydro.com/Account/Login
    See also Fast charging support/question- how do I pay for the charge? Specifically says order a network specific/ BC Hydro EV rfid card and load funds into it.
    https://www.bchydro.com/powersmart/electric-vehicles/charging/fast-charger-support.html
    Any chance of a screenshot showing page where to load funds on your BC Hydro EV mobile app?
     
  17. KonaTom

    KonaTom Active Member

    Here it is. You can see the top part shows the funds in the mobile app, the bottom shows I have ordered the card too. You have to click the My Cards link from the main menu.
    Screenshot_20190408-150605.png
     
    Oilberta, Kitsilano and electriceddy like this.
  18. electriceddy

    electriceddy Active Member

    Thanks for that. Guess I'll be on the phone with them again tomorrow. Seems unfair forcing someone to purchase a cellphone/carrier just to load funds into an account for a service that will be used (for me) exclusively with an rfid card.
     
  19. KonaTom

    KonaTom Active Member

    They should allow you to load funds without the app. The rep told me they are learning too and will be making changes as they go along. Also, you might not need the card on Vancouver Island for some time yet. They have to work out the details with Greenlots for the transfers to their network, and it might take some time. By then, maybe they will have their act together.
     
  20. electriceddy

    electriceddy Active Member

    Than they should also merge networks with Flo (Kootenays) , as already between the 2 networks I have $50 worth of charging credits; AND in addition they should apply the cost of B.C. Hydro RFID acquisition to charge credits like Flo and Chargepoint .
    Still early as you said, but someone has to input.
     

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