TCU and hondalink

  • Thread starter Thread starter Alex800st
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That should be fine. The full bin is buried in the app data bin folder which you need root access to see. I don't know if mine is a good example since I had to rebind my car as well. Maybe someone else can confirm that suspicion. Since you can't change it without i-HDS access anyway (even root will not change the firmware code on the TCU) it is really just first level diags.

Good luck,
Cash
 
That might possibly be a problem. I couldn’t get Honda Link to work when I bought in Feb of 2018 because the dealership entered my name or email or something (can’t remember) just slightly different. Had to go all the way up the chain of Tech Support before anyone figured out that was the problem. It’s worked flawlessly ever since. So I’d say that any slight difference in how the dealership enters your data can cause a problem.
 
KentuckyKen said:
That might possibly be a problem. I couldn’t get Honda Link to work when I bought in Feb of 2018 because the dealership entered my name or email or something (can’t remember) just slightly different. Had to go all the way up the chain of Tech Support before anyone figured out that was the problem. It’s worked flawlessly ever since. So I’d say that any slight difference in how the dealership enters your data can cause a problem.
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When it did not work for you because of the typo in your data - it did not work at all ? Or it was like my case - I can see data from the car like state of charge and car location, but can not send any commands to the car?
 
Alex800st said:
When it did not work for you because of the typo in your data - it did not work at all ? Or it was like my case - I can see data from the car like state of charge and car location, but can not send any commands to the car?
Click to expand...
I couldn’t get through the set up. Even with the code and standing on one leg while singing the Honda song, it refused to finish. Took a long journey with Tech Support to find out the typo torpedoed it.
Keep going w Tech Support. They did follow up on it and called me back to work on it and eventually fixed it.
 
Support just called me back. Asked to factory-reset the unit and try again - with the same result. He said there are 10 people in Canada affected by that issue, and my case is the top priority ("your call is very important to us, please stay on the line ... eh). He also said that issue is with servers in Japan. He promised to contact me later when problem is solved. Holding my breath..
 
Here was my solution, it was not easy. Go online (web not phone) and create a new Honda user account. Then logout of your mobile app. Uninstall the app from your app manage (if Android, delete data and cache then uninstall). Then reinstall the HondaLink app, go through all the same process to connect and link your car (scanning the VIN barcode on the door) entering your username and password, waiting for the access code on your car infotainment system. Here is the catch, you have to get Honda to place your existing account in the "inactive mode" before you can go through this reactivation process described. This was a huge argument with them. They literally would refuse to delete the account regardless of what I would say. Finally I got to "level two tech support" (cringe) and just asked the tech could I "pretty please just start over, don't try to fix it, just let me start over with a new account." They said they cannot delete accounts but would make it inactive so I could activate my car again. This time it work fine. This took 3-4 weeks after purchase... HondaLink, I am not sure it was worth it - however that was what I ended up doing.

Maybe give them a few days to try and work it out but up to you. I can relate a funny story - you know every time their tech support calls you, they give you "this call may be recorded blah blah..." Well, they called my back on my work cell which is always recorded. So I responded, no problem this call is always recorded on my side so, same to you. They promptly advised me that they could not speak with me on a recorded line. Which I may have responded with something to the effect of how ironic that statement must be... They then simply said "goodbye" and that was that. This was Honda US (in California) you may have better service up there - I certainly hope so.

Cheers eh',

Cash
 
I thought this article was interesting and appropriate. Seems our friends to the north looked into the entire telematics ecosystem a while back. Not specific to Honda or our cars but wanted to share.

Cash
 

Attachments

BTW, I did get a call from Honda about my case in December. I missed the call, which was good as it went to voicemail and I have it saved (with a transcript). They said the following:

"you wanted to know if the 3g service, or the retirement of the 3g service in 2022 will have any effect on your Clarity vehicle and hondalink services that you currently use...Unfortunately at the moment that's not something that we are able to determine and I can definitely say that even with the retirement of the 3-g service. You should still be able to use the Honda link application and all of its features with no issue. "
​
not sure how they know it will continue to have its features without 3g. I guess I'll call him back once the US actually gets back to work.
 
Cash Traylor said:
I thought this article was interesting and appropriate. Seems our friends to the north looked into the entire telematics ecosystem a while back. Not specific to Honda or our cars but wanted to share.

Cash
Click to expand...

Interesting article.
Not long before the car will not start until you watch an ad and then answer couple questions about the ad (to be sure you watched it).
Then, while driving, car will ask you to park on the nearest plaza and visit Starbucks and tap a phone inside to confirm.
If you break the speed limit - fine will be automatically withdrawn from your credit card, and insurance notified. If you break it too much - it will stop, lock the doors and request police to come over to "serve" you.
All telematics from the car will be at your insurer, and premiums will be calculated automatically depending on your personal driving habits.
 
@Alex800st

Funny, here we are worried about obsolescence (in the other thread - built in) on the 3G system. After reading that article I am going out to my car to take the TCU and yank the SIM card out! ;-) Bad HondaLink, bad Hondalink, go to your room and think about what you have done!

Cheers,

Cash
 
Thanks everybody, it started to work - however I am not sure what helped. Honda did not called me back yet, so I decided to try to create another account.
This time I made a new account with "US" location, not Canada, using my wife email.
As soon as I entered VIN number I've got a request from the app to enter a code sent to a vehicle, and indeed there was a message on infotainment system with the code (how come first time it did not ask me for a code?? and did not send me a message?)
So I entered the code, and app said to wait 48 hours to finish the car transfer from my account to my wife's.
After about 24 hours both app decided they want to be upgraded.
I upgraded both to Mar 2020 version, and my app started to work all of a sudden - I can send commands to the car.
My wife's account stopped showing that car will me moved to this account soon, so I am not sure if it will be transferred there anyway.
I am afraid it will, and it will stop working again :) Will see.
 
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