Gavin Lucas
New Member
Same situation here, e-Golf from VW Downtown in Toronto - my vehicle information wasn't on the secret list, too bad. Have been in touch with the dealership and the Ministry, and sent my details to Michelle.
CBC is working on it and are responsive. Thank you for sending your info to Michelle.Same situation here, e-Golf from VW Downtown in Toronto - my vehicle information wasn't on the secret list, too bad. Have been in touch with the dealership and the Ministry, and sent my details to Michelle.
Thank you for the update!Ellen Roseman's story goes out tomorrow. Also received a note from my contact at the Ombudsman's office that they are continuing to have discussions with the Ministry about "the list". Nothing resolved yet, but they will be escalating internally within the Ombudsman's office, and hope to know further steps soon (but won't be until at least next week).
We are definitely considering legal action. We are waiting to hear from the MTO on our appeal, as well as our MPP and the Ombudsman.Glad to have found this forum! I have been struggling alone for the past month on this same issue.
e-Golf ordered October 2017, arrived August 2018
In August 2018 I did call EHVIP (at that time administered by MFO) to ensure my eligibility for the $14,000 rebate before I purchased the car. The lady I spoke with told me about this "mysterious" order list and said I was not on it. She then said because I ordered the vehicle in 2017 that I would fit under the grandfathered pre-March 9, 2018 program and because the incentive value for the e-Golf had not changed I am not required to be on the grandfathered pre order list. I would have to include my order documents in the application. I asked the EHVIP representative to send this to me in writing and she did.
I had appealed my notice of denial using the above mentioned EHVIP email guidance multiple times in the last month with no concrete response apart from cookie-cutter messages saying I am not on the Ministry approved order list. I had a long conversation yesterday with a rep at EHVIP and he was disheartened that even my appeal case got turned down from higher levels. All indications to me point to them wanting people to tire out. I am curious whether people are considering filing a small claims lawsuit against the Crown and VW Canada? Or banding together for a class action on grounds individual applicants during the program wind-down were not being duly notified of a requirement between dealerships and the MTO? We all proceeded to pay for these vehicles with full understanding we qualified for the rebate. For e-Golf people this rebate is 35% of the vehicle after tax price. I certainly would not have paid an early adopters premium price for a car with a practical urban only range without ensuring qualification for the rebate.
As to why I was never on the list, no one is giving me an answer. VW Canada (who has my full order details from 2017 and a confirmation from April 2018 that I am indeed buying the vehicle) says it was the dealers responsibility and that they notified all dealerships. They will not however provide me with this evidence despite multiple attempts over the last 2.5 weeks to get this. My dealership says they were never notified of this requirement.
Which dealership did you buy your e-golf from?Glad to have found this forum! I have been struggling alone for the past month on this same issue.
e-Golf ordered October 2017, arrived August 2018
In August 2018 I did call EHVIP (at that time administered by MFO) to ensure my eligibility for the $14,000 rebate before I purchased the car. The lady I spoke with told me about this "mysterious" order list and said I was not on it. She then said because I ordered the vehicle in 2017 that I would fit under the grandfathered pre-March 9, 2018 program and because the incentive value for the e-Golf had not changed I am not required to be on the grandfathered pre order list. I would have to include my order documents in the application. I asked the EHVIP representative to send this to me in writing and she did.
I had appealed my notice of denial using the above mentioned EHVIP email guidance multiple times in the last month with no concrete response apart from cookie-cutter messages saying I am not on the Ministry approved order list. I had a long conversation yesterday with a rep at EHVIP and he was disheartened that even my appeal case got turned down from higher levels. All indications to me point to them wanting people to tire out. I am curious whether people are considering filing a small claims lawsuit against the Crown and VW Canada? Or banding together for a class action on grounds individual applicants during the program wind-down were not being duly notified of a requirement between dealerships and the MTO? We all proceeded to pay for these vehicles with full understanding we qualified for the rebate. For e-Golf people this rebate is 35% of the vehicle after tax price. I certainly would not have paid an early adopters premium price for a car with a practical urban only range without ensuring qualification for the rebate.
As to why I was never on the list, no one is giving me an answer. VW Canada (who has my full order details from 2017 and a confirmation from April 2018 that I am indeed buying the vehicle) says it was the dealers responsibility and that they notified all dealerships. They will not however provide me with this evidence despite multiple attempts over the last 2.5 weeks to get this. My dealership says they were never notified of this requirement.
For the time being, we are still communicating with our dealer on potential outcomes and waiting for a final answer from our MPP and the Ombudsman. I will report back on any developments but if this isn't resolved by month's end, we plan on speaking to a lawyer to determine if class action or individual is the way to go and determining if there is enough of a case.@jstephens @rbyow I think class action will be the best move forward. If we pursue this individually, lawyer fees will eat away at least around $2,000-$3,000 of the rebate. It's interesting that Tesla (although to save their sale numbers) stood behind it's clients, and all VW and the Dealers are doing right now seems to be nothing! They did sign the incentive form indicating that they "guarantee" the cars are eligible for the incentive: this makes them liable.
My understanding is that we only have until the end of the month to start any appeal process... seeing how it seems no one is getting a clear direction as to "how to" form the ministry. what are your next steps?
We have not. Should we reach out Zina specifically? Did she offer anything helpful?Zina from the Program Compliance MTO (MTO) <[email protected]> got back to me this morning (in response to my request for appeal from a few weeks back) to ask my dealership's name. Did anyone else get responses from anyone at Program Compliance MTO?
We have not. Should we reach out Zina specifically? Did she offer anything helpful?
How did you all file appeals? What email addresses did you send your appeals to? What did you include? Sean "told" use that what we have sent in constitutes an appeal but I no longer trust anything I don't have in writing. Has anyone received a receipt for their appeal?