New BlueLink?

  • Thread starter Thread starter Wildeyed
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Fail indeed, apparently the code I'm receiving is 6993, which bluelink is telling me is because of an overload of their systems.

In any case, I'm not holding my breath for a better app, as it is, I was never able to properly link profiles anyway. I'll check back in a few hours, after the novelty has worn off.
 
Ray Dube said:
Fail indeed, apparently the code I'm receiving is 6993, which bluelink is telling me is because of an overload of their systems.

In any case, I'm not holding my breath for a better app, as it is, I was never able to properly link profiles anyway. I'll check back in a few hours, after the novelty has worn off.
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I got that code several times today too. So now instead of just timeout failures we get opaque codes too. Bonus!
 
Kathryne said:
Hyundai has no business charging for this crap. What was semi useful has now become unusable. I certainly won't be paying for it when my three years is up.
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I’m with you on that! Understandably there was some cost to the app’s development, but if they cheap out on underground discarded code, why would I pay for it? What other part of the car would you “settle to buy” when it could be included in the price of the car?
 
Wildeyed said:
I updated it. It didn't work. Wouldn't connect with the car and all information windows were blank. I called support. I sent a remote start signal and the information suddenly populated. Looks different but it's no better. Constant lockouts and delays while it tries and fails to connect. Still indicates it has failed even though the action was actually successful. Worst attribute is that if you scroll most pages to read the content the scrolling action initiates yet another unwanted refresh which locks you out while it grinds away, trying and failing to connect. Not good at all and certainly not an improvement.
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I agree, the new version, other than having a nicer layout is not an improvement. It is much slower in booting up, and slower in going to the next screen. Seems that whenever you click on something, "Loading vehicle info" appears and it seems to take close to a minute for the new screen to come up. I agree with the poster who observed that this app is not something that Hyundai should expect us to pay for after the free subscription comes to an end.
 
Ray Dube said:
Fail indeed, apparently the code I'm receiving is 6993, which bluelink is telling me is because of an overload of their systems.

In any case, I'm not holding my breath for a better app, as it is, I was never able to properly link profiles anyway. I'll check back in a few hours, after the novelty has worn off.
Click to expand...

Same issue here. All info were blank after update. Password wasn't recognize. Needed to reset all all but some setting were saved in between and my account is not usable and lock out.

Legacy auto have really a big time doing stuff like Tesla. I can only imagine OTA for fix in car.
I sure not by suprise anyway given the hit and miss with bluelink event before the update.

Cannot even contact hyundai par email because you need to log in, which I cannot !!!!

Doesn't someone have the support email address, don't want to wait in line to reset again?
 
Rickker said:
I agree, the new version, other than having a nicer layout is not an improvement. It is much slower in booting up, and slower in going to the next screen. Seems that whenever you click on something, "Loading vehicle info" appears and it seems to take close to a minute for the new screen to come up. I agree with the poster who observed that this app is not something that Hyundai should expect us to pay for after the free subscription comes to an end.
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Just wanted to update.....Turns out the app is operating much better now, several days after installing it. Not really fast, but no worse than the original. And now that I am used to it, the layout and organization is arguably better than the original. So I am OK with it.
 
Rickker said:
Just wanted to update.....Turns out the app is operating much better now, several days after installing it. Not really fast, but no worse than the original. And now that I am used to it, the layout and organization is arguably better than the original. So I am OK with it.
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Agreed. An absolutely dreadful launch seems to have given way to a marginally improved user experience. I'll be curious to see if the improvement is maintained or if it's a temporary tease.
 
Wildeyed said:
Agreed. An absolutely dreadful launch seems to have given way to a marginally improved user experience. I'll be curious to see if the improvement is maintained or if it's a temporary tease.
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I have also noticed a slight improvement in loading speed; however, in the previous version of the app- I was able to access the driving details page where it showed how much energy I have consumed in the month vs. How
Much I was able to regenerate. I don’t see this information available in the “monthly health report”. Did Hyundai cut it out or am I not seeing something?


Sent from my iPhone using Inside EVs
 
HHoulder said:
I have also noticed a slight improvement in loading speed; however, in the previous version of the app- I was able to access the driving details page where it showed how much energy I have consumed in the month vs. How
Much I was able to regenerate. I don’t see this information available in the “monthly health report”. Did Hyundai cut it out or am I not seeing something?


Sent from my iPhone using Inside EVs
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I was searching for that too. Looks like it's not being provided anymore. :(
 
I have noticed that I can't change my charge limits anymore. The page comes up from the charge management section and I can toggle the setting but the "apply" button doesn't seem to do anything.
 
IGSAD said:
I have noticed that I can't change my charge limits anymore. The page comes up from the charge management section and I can toggle the setting but the "apply" button doesn't seem to do anything.
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Mine works...or says it works.
 
HyperSmiler said:
I received the email as well but have not been able to download the updated app.

Speaking of updates, I see that Hyundai software update site is scheduled to go offline September 01. Presumably this is to prepare for their Fall vehicle software update.


Sent from my iPhone using Inside EVs
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<sarcasm on>
Software update? Perhaps they have invented new bugs and want to issue them a.s.a.p.
<sarcasm off>

Every new 'update' (downgrade) issued this year has had new bugs in it and at the same time, not one bug (that I have reported and that they have acknowledged) has been fixed.

Lawrence
 
IGSAD said:
Interesting, I have removed and reinstalled the app but the "APPLY" button doesn't seem to do a thing in my case.
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My “Apply” button also doesn’t work. But on the first day nothing worked and now a few features like “find my vehicle” are functional. So I will wait.

I called the poor, suffering Help Desk folks on the first day, was given a ticket number to call if I didn’t get an email in 24 hours. No email so I called back in 48 hours. Was on hold for about 10 minutes and then it went directly to a survey about the service I received (I didn’t give high marks) and then it hung up.

Sigh ….
 
HHoulder said:
I have also noticed a slight improvement in loading speed; however, in the previous version of the app- I was able to access the driving details page where it showed how much energy I have consumed in the month vs. How
Much I was able to regenerate. I don’t see this information available in the “monthly health report”. Did Hyundai cut it out or am I not seeing something?


Sent from my iPhone using Inside EVs
Click to expand...
I just got my first monthly health report under the new system. I got an email and a notification simultaneously. The email DOES actually provide that energy consumption data. I have never successfully loaded the Monthly report from the app. It times out. So I guess my glass is half full!
 
Ya, the new app is pretty bad. It looks to me (as a computer tech) that this a complete rewrite. I notice also that it is "MyHyundai", not "Bluelink"... so I suspect this is essentially a v1.0 app. Expect it to be flaky for a long time before they iron out the bugs. Hopefully they are working on it heavily and update it frequently!
 
My app has failed to update status for 10 days now and will not connect at all. I continue to get charging notifications but the data within the app will not refresh. I dread having to call them to try to get it sorted. :(
 
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