After going through the BBB arbitration process, I learned a few things.
1. When filling out the Customer Claim Form it will ask for the date of first repair and the mileage of that date. Don't put the date the car was finally taken out of service. The date of first repair for Kona EV battery recall is the date that the battery issue was first addressed by limiting the charge from 100% down to 80%. Using the car with a limited battery charge is usage that is less than full potential range and we should not be made to pay a usage mileage deduction while the car was limited by the recall recommendation.
2. The denominator in the mileage offset formula has a denominator of either 100,000 or 120,000. The denominator of 100,000 is based on the expected lifespan of a car. 100,000 miles is what a car was expected to go to 50 years ago. Cars built today are expected to deliver 200,000 miles or 300,000 miles for an electric car. The more recent versions of the mileage offset formula uses a 120,000 mile denominator. Still a far cry from what it should be. But using 120,000 will deliver you a much lower usage cost for the mileage offset which will be deducted from what the manufacturers will be required to pay you.
1. When filling out the Customer Claim Form it will ask for the date of first repair and the mileage of that date. Don't put the date the car was finally taken out of service. The date of first repair for Kona EV battery recall is the date that the battery issue was first addressed by limiting the charge from 100% down to 80%. Using the car with a limited battery charge is usage that is less than full potential range and we should not be made to pay a usage mileage deduction while the car was limited by the recall recommendation.
2. The denominator in the mileage offset formula has a denominator of either 100,000 or 120,000. The denominator of 100,000 is based on the expected lifespan of a car. 100,000 miles is what a car was expected to go to 50 years ago. Cars built today are expected to deliver 200,000 miles or 300,000 miles for an electric car. The more recent versions of the mileage offset formula uses a 120,000 mile denominator. Still a far cry from what it should be. But using 120,000 will deliver you a much lower usage cost for the mileage offset which will be deducted from what the manufacturers will be required to pay you.
