My 22 SE Nightmare/warranty revoked (long read)

stevesnj

stevesnj

New Member
So I bought a 2022 SE Premium in March 2025 from a used car dealer with excellent reviews and EV car selling inventory and experience. I bought it knowingly as a manufacturer buyback forced by the previous owner who lemon lawed it because of the 12v battery failure 3 times. The car had 10k miles on it when I bought it and was told by the used dealer before and at the time of signing the papers that it was a buyback lemon law and had the balance of the 10 year 100k mile battery powertrain warranty. So 6 years I had left on the warranty. I started hearing a screeching buzzing sound when on the accelerator and under load of ann on power. Turning Regen off and in different driving modes the sound continued. Upon research it seems the gearbox may be the issue so I took it to my local Hyundai dealer which is respected by local buyers of Hyundai. They could not hear the screeching buzzing sound and said it's the generated sound VSS system. I said I know the difference and it's not thatand when talking to the service rep on the phone he was great and said for me to stop by anytime and he will get in the car with me to take another listen at no cost. Which is good service but I said it's under warranty so diagnosis shouldn't cost me anything and he said, 'You have no warranty, your VIN has been flagged as no warranty". I said that's impossible the dealer I bought it from said I have the balance of the warranty. He said according to Hyundai since it's a Mfg. buyback the warranty doesn't apply. I went crazy, not on him but just venting. He gave me the number of the Hyundai warranty people and after a few days of researching she said you only have the basic 5 year warranty which is up in less than a year. So I plan to contact the dealer I bought it from and talk to them as it seems I was deceived. Did they know it didn't have the 10 year 100k warranty? Who knows. Do I work with them and get a lawyer? Maybe. Is it partially my fault for not contacting Hyundai warranty services to confirm the warranty? Maybe yes I should have but who does that? I just would like my powertrain and High Volt battery warranty back. I'll take a 5 year warranty. But it looks like I have an uphill battle with this. I told Hyundai that if the 12v battery issue was resolved why is the entire car powertrain warranty revoked? Hmmm. They had no clear answer but "That's what Hyundai does". I live in New Jersey and want to do as much as I can to get my car fixed without hiring a lawyer if possible. From what I can tell the motor and battery seem to be pretty good and may make it the life of the car but I'd like my warranty back.

Anyway this is a venting post and any constructive opinions are appreciated. I can understand some saying "I'll never buy a buyback". which is okay. Just avoid posting personal insults at my decision. I know some can't resist. lol

~steve
 
Yikes ! Sorry to hear Steve. Yes, I suppose looking back you should have contacted Hyundai Service to confirm warranty status being it was a buy-back. But as you said who does that. I guess you trusted the used car dealer a bit too much. At this point the Hyundai dealer should fix the powertrain noise issue under warranty yes? It still has the basic 5yr warranty which should cover it shouldn't it ? As for a Lawyer it might be tough, Hyundai will surely say it is there policy to only cover the basic 5yr on buy-backs. They will say you must deal with used dealer who sold you the car. That would leave you needing paperwork from bill of sale dealer to prove it was sold with the 10 yr 100k mile warranty...Definitely an uphill battle...Not sure you can win this. Good Luck if you proceed with the legal route.

Don
 
djcmx49 said:
Yikes ! Sorry to hear Steve. Yes, I suppose looking back you should have contacted Hyundai Service to confirm warranty status being it was a buy-back. But as you said who does that. I guess you trusted the used car dealer a bit too much. At this point the Hyundai dealer should fix the powertrain noise issue under warranty yes? It still has the basic 5yr warranty which should cover it shouldn't it ? As for a Lawyer it might be tough, Hyundai will surely say it is there policy to only cover the basic 5yr on buy-backs. They will say you must deal with used dealer who sold you the car. That would leave you needing paperwork from bill of sale dealer to prove it was sold with the 10 yr 100k mile warranty...Definitely an uphill battle...Not sure you can win this. Good Luck if you proceed with the legal route.

Don
Click to expand...

Thanks, yeah so I'm still researching and any subsequent owners after the original owner of any Hyundai with the 10/100k mile warranty only get the balance of the 5 year/60k mile warranty. So i have until November 2026 to get my issue resolved. If the used car dealer knew this I don't know and proving isn't worth the effort. The liaison I've been talking to from Hyundai warranty disputes was very nice and did a lot of research and she's going to try and get me a NACS adapter. But since I bought this after Jan 2025 I may be out of luck there also. I have a case appeal to try for a free NACS. But she did point out that anyone getting work done and you think it should be under warranty should have Hyundai service get pre-approval from Hyundai before they start any assumed warranty work. Word of mouth repair authorization from the vehicle owner is not validating warranty work and you could have to pay for the work.

~steve
 
Yikes the fact that the car is still under the 5yr Mfg. warranty would be enough but apparently not. I do suppose after an initial diagnosis any fault could be determined to be not under Mfg. warranty but I'd hope that would be very rare circumstances...
 
You must log in or register to reply here.
Back
Top