Mach-e buying experience

[James W]

I'm in MA-- have been test driving cars for the last few months and the sales people don't go with you here-- at least right now. And when you place an order on the Ford website, you have to specify a dealer-- at least if you say you live in MA. No way around it. I think the the message from the dealer was a mistake, but now you've got me thinking and I am going to try to find someone to talk to get another confirmation. What kind of email acknowledgement are people getting-- from Ford or from the dealer??

I received this message from Ford yesterday:
STAY EXHILARATED. STAY INFORMED.

To make sure the excitement you’re feeling about your new all-electric Mustang Mach-E stays in high gear, we’ll continue to send you relevant updates. We’ll also track and report the status of your order through the scheduling, building and shipping stages.

 

[Jimct]

I received this message from Ford yesterday:
STAY EXHILARATED. STAY INFORMED.

To make sure the excitement you’re feeling about your new all-electric Mustang Mach-E stays in high gear, we’ll continue to send you relevant updates. We’ll also track and report the status of your order through the scheduling, building and shipping stages.

Yeah, that was the same message I got in early April - haven't heard a thing since (except to let me know they eliminated my requested color).

 

[James W]

Yeah, that was the same message I got in early April - haven't heard a thing since (except to let me know they eliminated my requested color).

That sucks. How long have you been waiting for your car? What color did they discontinue?

 

[Jimct]

That sucks. How long have you been waiting for your car? What color did they discontinue?

Ordered Ext. range AWD Premium April 8, Infinite Blue. About 4 weeks ago they emailed saying the order had changed without specifying. When I checked the order the graphic color was changed to gray and I learned that Ford discontinued the blue. The dealer assures me it's still blue, but they also claim the LR battery range is 375 miles, so a very large chunk of salt comes with that dealer's info.

 

[James W]

That sucks about the color. I don't see that color as option on the website. That dealer doesn't know what they're talking about. I do know when I placed my order it stated it would be at least 16 weeks from the date I ordered before I get it. I like the black color so not too concerned about the color getting dropped.

 

[Kimberly McManus]

From PA: Test drove a black Mach E for the weekend in Feb. I fell in love. My husband wanted a Telsa I refused. We ordered my car that Monday on return of the dealership car. We got and email in March saying it was processing....April gave us a June date.....May have us July 12.....my dealership called today to tell me Aug. 30..
This has been the worst car buying ever...if it's that haven't bought my car yet.....any help would be appreciated....maybe someone to call at Ford.....I really love this car

 

[Kimberly McManus]

I also ordered the AWD extended battery and had one for the weekend in cold Erie, PA and the battery held up pretty well. However, you need the fast charger at your house. We found when we had it for the weekend the regular outlet charger hardly did anything. We did take it to a super charger and worked great. I just had a local electrician install it in my garage....just waiting on my car.....

 

[Frank Pierson`]

Dealers have little interest to sell EVs. Their profit is mainly from maintenance. With EV, you just need to do tire rotations. Maybe brake fluid every 3+ years.

Also, recall or warranty work means lower profit for them. So they can only make money from selling new vehicles, and they cannot mark up above MSRP.

Here in NY they mark up 1.5 to 1.7 percent above MSRP. We started shopping for a EV in early May. Test drove a ID4 and were about to test drive a Mach E when the dealer we had set up a appointment with called and said someone had rolled it over on a test drive. He is a dealer that I have used for 50 years and trusted. And he could not get another for quite some time. (Chip shortage) So we went to another larger dealer that had two and test drove it. My wife liked it better than the ID4, so she bought it. At $51,000 for a select. That's a big overcharge. They are using lack of supply and high demand overcharge. Took it to another dealer for the software update. Ford did too big of a rush to get them out. But I do love the vehicle.