$168??? Wow! I suggest you call other honda dealers before your next service appointment. My bill was $98 (Hoffman Honda in CT) for exactly the same service and in my original dealer the bill was $80 (Brandfon Honda in CT).
By the way... the lack of knowledge about this car in all dealers sometimes is even frustrating. Be prepared for a lot of ridiculous answers or for you to explain them.
Really what this indicates is...Honda USA has absolutely no control nor standards set for their nationwide dealer network.
Honda USA corporate culture is obviously to sell, sell, then sell some more.
Seriously...how can this company allow its duly licensed and authorized dealers to act like buffoons n morons? It is embarrassing actually. There are good dealers out there no doubt...but very few and very far between. Furthermore, a good dealership is a testament to the owner/leadership who have old school integrity and take pride in operating a business the right way etc...not because Honda USA has anything thing to do with it.
This malfeasance is strictly on Honda USA corporate management. If it is a Honda product, the dealers should be given proper guidance and training on any vehicle so they can adequately service customers who own this car...(aka) acting like a professional organization.
Customers having to accept ignorant and arrogant attitudes about a car built and sold by Honda is unacceptable...or should be to Honda USA and definitely should be to the consumer. No excuse for the BS folks run in to at dealerships.
Talking about this on a forum is one thing...what needs to happen is the consumer needs to begin to speak up about this malfeasance. It is not ok a person spends ~$30 k on a supposed "engineering marvel" and have to be essentially belittled about their purchase (should've bought/let me sell you an Accord) or have to explain the simplest of things to these service reps and/or mechanics or be legitimately concerned about the cars welfare whilst in their care. Again, its embarrassing actually and should spark the ire of all customers who then should demand change from corporate.
I won't even touch on the price gouging that goes on with this car at the typical low-brow dealership service department. Truth is, the elderly and uninformed get taken for a ride every day by low-brow dealerships. There is a reason some of us do our own maintenance/service.
Social media is a powerful tool. It has affected the local Honda dealership sales and reputation...thanks to years of being one of the worst dealerships in the region if not the country. (Despite numerous awards given by Honda USA as a great dealership, #1 in sales etc) It has caught up to them. Downside is...next closest Honda dealer is 150 miles round trip...so they kinda got a lock on the local market which is a big part of the problem. Those of you who have half a dozen within 25 miles to choose from are lucky...problem is 2/3 of the rural areas don't have that choice.
If any one at Honda USA reads this...take notice...your so called dependable, nationwide dealership network is in disarray and lacks any accountability to the consumer at all. Does that even matter to Honda USA?
She was referring the the A 01 full service to include tire rotation and inspection of various components which takes considerably more time than a simple oil change. The initial appointment was incorrectly scheduled for the oil change only.
