Hyundai Canada and Battery Damage

  • Thread starter Thread starter ScubaSteve
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Hi Drentameshan,
We replaced the written off Ioniq 5 with a Kona electric, as we were not ready to give up the convenience and cost savings of an electric car.
 
Drentameshan said:
That’s rough to hear about the Ioniq 5 battery issues in Canada. EV tech is amazing but still has its bumps, especially with harsh climates taking a toll. I’m still warming up to EVs, but seeing stuff like this makes me hold off.
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I had a project car where I picked up a Hyundai I30 Engine for sale, and it reminded me how reliable traditional setups can be if treated right. It’s easy to overlook the simplicity of gas engines when diving into electric, but I’ve found the reliability of that I30 engine to be a solid reminder that sometimes a dependable, well-made engine can bring peace of mind. Wondering if EVs will reach that level of long-term reliability soon.
 
Two weeks ago my Ioniq 5 N would not move forward or reverse when turning the knob. I had it towed to the dealership. They did a diagnostic on it and came up with high battery temperature codes. Hyundai Canada won’t send a technician to look at it until the dealership opens up the battery and sends pictures. There not claiming who is at fault and the dealership service department didn’t speak of any damage.
 
Update: Some good news today. Spoke in person with the gentleman involved with my car and communicating with Hyundai Canada. The dealer technician has removed the entire battery and has been testing all components. While not completed the belief is that it is a bad cell. At this point a Hyundai Canada special technician has not been involved but will need to be involved in order to decide the corrective course. They have informed me that I am not at fault and it is under the warranty. Also, I will be covered for my vehicle rental. Though of course I'm not happy about the inconvenience of a faulty vehicle, I'm pleased with the dealership's service department. Will let you know more when I can.
 
Steven Laflamme said:
Update: Some good news today. Spoke in person with the gentleman involved with my car and communicating with Hyundai Canada. The dealer technician has removed the entire battery and has been testing all components. While not completed the belief is that it is a bad cell. At this point a Hyundai Canada special technician has not been involved but will need to be involved in order to decide the corrective course. They have informed me that I am not at fault and it is under the warranty. Also, I will be covered for my vehicle rental. Though of course I'm not happy about the inconvenience of a faulty vehicle, I'm pleased with the dealership's service department. Will let you know more when I can.
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Update: A second Ioniq 5 N has had electrical failure in Ontario, Canada. This one while driving. Hyundai Canada engineer has now tested both and the entire battery is being replaced in both. I’ve been given a timeline of 4 to 6 months. I decided I would no longer rent a vehicle as I have not been guaranteed full compensation.
 
Big early surprise!!! Ioniq 5 N returned to me with a new battery. Same for the second N owner. Ecstatic to be back behind the wheel. No issues after one week. No rental reimbursement yet from Hyundai Canada though I’ve been informed it’s coming.
 
Steven Laflamme said:
Big early surprise!!! Ioniq 5 N returned to me with a new battery. Same for the second N owner. Ecstatic to be back behind the wheel. No issues after one week. No rental reimbursement yet from Hyundai Canada though I’ve been informed it’s coming.
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~2 months is a lot better than the 4-6 months quoted. Happy to hear all worked out in a timely fashion and thank you for the follow up report.
 
Here comes the aftermarket. Probably 5 years out, once you have 10 year old vehicles with stable designs things start to get moving. The battery concerns will get lower and lower as the ability of the aftermarket to adapt improves with time.
 
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