Hyundai Bluelink App blues

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8 seconds to connect but it was displaying data from last night...so useless. Then another 30 seconds to update and display current data. Then I sent a request to do a remote UNLOCK and it took 90+ seconds to actually send the request and another 10 seconds to display a confirmation dialog. Then it took 20+ seconds to unlock the doors. So total time to remotely unlock my doors was just under three minutes. It's so slow I'll never use these features. Perhaps that's the Hyundai strategy. Give Kona owners a feature-filled App that's crippled and can't possibly work, so no one ever uses it and then they won't have to upgrade their servers!
 
Last night and today I tried out using Climate settings. I looked at it before but could never figure out how to turn on the climate control remotely without using the scheduled charging. I kept getting a message saying there is no saved remote default setting. Nowhere could I figure out where to save a remote default setting either. I looked on the car, on the website, on the app.

I called up BlueLink Support Canada and discovered that it does indeed work, it just appears things happen so slowly that they appear not to work and timeout usually.

There's definitely something awful about the app, I change my opinion now that I'm trying to use more functions.
 
No they changed it. I actually used it today, first time in a long while, to preheat the car for the OL. Now it seems, yiu have to preset a favorite. I just went out to verify things and its all toasty for her.
WoopWooop
 
XtsKonaTrooper said:
No they changed it. I actually used it today, first time in a long while, to preheat the car for the OL. Now it seems, yiu have to preset a favorite. I just went out to verify things and its all toasty for her.
WoopWooop
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I had to preset a favorite on the prior version too. It just wouldn't give me a spot to actually create one or see the ones I had already set up on the website. Same with the new version, except now if I wait long enough, the option shows up, except when it times out.
 
Jgood said:
We've probably all had the experience of purchasing a product that comes with a phone App. As much as I love my new Kona, the App is making my experience far less enjoyable than it could be. Disconnects, freezes, loss of service, and just plain ol' glitchiness is a tarnish on what could be really great. Every time I launch the App it takes 30 to 45 seconds just to connect to my car. Even then it displays data from hours previously and takes a refresh (another 30 second wait) before it shows current status. It tells me it can't complete my request and then confirms that it completed my request moments later.

Hyundai really needs to do better on this App. It's simply not good enough. I don't need it to be "world-class" software...but I do need it to be functional and efficient. Currently it is neither. It reminds me of an App from a telecom like Verizon or AT&T...full of wonderful ideas that don't work at all or are half-baked. If you agree put your thoughts and experiences here. I'm sure the software engineers at Hyundai will appreciate your feedback.
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Agreed, the app is absolute rubbish. My car clearly has reception, but like you said, the app freezes, shows old data, and takes forever to connect, if at all. If I try to lock the doors from it, it will often send back a message saying it was unsuccessful. And they think people will eventually pay for this garbage? HA!
 
Wildeyed said:
I already have my socks and shoes on. ;) Hell, yes that's too slow. Would you accept a phone that takes 70 seconds to place a call? Clearly for you and your demands it works but I have rarely had it work out for me. A couple of times I've tried to pre-heat the car. It took so long that was dressed and out the door and into the (cold) car before it connected - or it just failed to connect completely. Once I tried to use the horn to find my car in the lot. It took so long to connect I wandered the lot and found the car before the horn even went off. It also bugs me that when it fails (when, not if) it locks you out from trying again for 90 seconds. So that's 70 seconds plus 90 seconds plus 70 seconds for a retry. I can get a lot done in 4 minutes. Even the remote status is crazy slow. And why should you have to refresh every time it loads? It's terrible and a real disappointment. I can't believe that Hyundai promotes it so much in its advertising. I've often wondered if it works better on other models. Maybe the EV isn't a priority?
Click to expand...

"Ok Google, preheat the Kona to 22 degrees for 10AM" .... one can dream :P
 
Those who stiil aren't sure if the car has a cell connection or not are invited
to view my living hands-on proof:

. Going dark

The modem rides around in the sunglasses-holder for show-n-tell when the
topic comes up in real life.

_H*
 
It's too bad we can't configure the Kona to connect to our home network, I was able to do that with the Kia Soul. At least then while we're home the app would work faster.
 
Found a new (to me) with Bluelink this morning.

When going to Vehicule Status in the app, it was timing out quite frequently (that's not the new part :) ) so I've had to retry several times and I noticed something. On the 1st successful access, it was telling me that my car was 83% charged which is fine.

I launched the charging and climate control to defrost my windshield, went into the shower and did another attempt just to be sure that it was charging fine/ So maybe 15 minutes had passed since the time I had seen 83%. And this time it showed me that it was 74% charged!!!!

That got me worried that something was wrong with the climate control or with the car's battery!!
Thankfully, after a few more attempts to refresh the status (lots of timeout today), it showed me 84% charged. Phew!

Repeated the status refresh maybe another 10 minutes later and it showed me 54% charged! But I did not get worried this time LOL.
And I just did another refresh and it is charged to 87%.

So I can only assume two things. Either their overloaded server is misinterpreting the info from my car or... They are randomly sending me info from other drivers cars with one guy who was at 74% and another who was at 54%.

Very weird (and also momentarily scary when I first thought that charging my car had drained the battery instead). :)

Thankfully the car itself is great because the Bluelink surely isn't a selling point.
 
the app used to work fine before but in the past few weeks it is constantly timing out. app was recently updated.

nothing else changed, same phone, same physical area, I'm in central montreal with LTE connection, cell network is good...
 
I am in Mascouche, so not too far from you and also with great cell coverage. I blame the app or the servers, not our cell connectivity :)
 
Ya, I don't know why people seem to be trying so hard to find excuses for BlueLink's performance woes, it's awful all on its own. Apparently by design.
 
So this morning the BlueLink web site decided to start telling me my range in km instead of miles. The phone app still reports miles..
 
Just got a Mandatory update notice. Updated in Play store and now the app is stuck in a loop. Won't open, demands update and so on. The tale of woe and string of garbage continues.
 
Called support. They are having a technical problem. No kidding. Talk to a guy, he says the issue is not my loop problem. It is something else. So now they have technical problemS. Junk.
 
Maybe they'll finally have a look at it and find a few other problems with it. And maybe even fix it? [emoji1787][emoji12]
Just joking!

Sent from my moto x4 using Tapatalk
 
Bugblndr said:
Last night and today I tried out using Climate settings. I looked at it before but could never figure out how to turn on the climate control remotely without using the scheduled charging. I kept getting a message saying there is no saved remote default setting. Nowhere could I figure out where to save a remote default setting either. I looked on the car, on the website, on the app.

I called up BlueLink Support Canada and discovered that it does indeed work, it just appears things happen so slowly that they appear not to work and timeout usually.

There's definitely something awful about the app, I change my opinion now that I'm trying to use more functions.
Click to expand...
I'm getting the same message saying there's no saved remote default setting. However, I've saved two climate favourites (but don't see a "default" option anywhere). I keep turning climate settings on, but the next time I open the app it they are turned off. So frustrating! This is the most user unfriendly app I've seen :/
 
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