Mike, I accept your criticism, and offer this mitigation, which I didn't want to go into a postieri: I was undergoing surgery, and only yesterday was recovered enough to take up the cause again. So if you subtract the part where I was unconscious it's only been about three days.
I did call tech support back, and the person there gave me another phone number where she said they would address my issue. The guy there collected my VIN and other data, and then informed me that I appear to have a plug-in, and his department only works on the fuel cell Clarity. He wished me well, and suggested I reconnect with the original clueless person.
Late yesterday I filled out a ticket online, using the link provided in another thread here (for people who want to protest the misleading calculation of HV range). My dream is that someone who knows something will read it and get it done. I think the underlying problem is that, understandably, they want to be sure no evildoer can take control of an owner's car. Like many half-baked security measures, this process inconveniences legitimate users and probably creates only a minor obstacle for the hackers.
I did call tech support back, and the person there gave me another phone number where she said they would address my issue. The guy there collected my VIN and other data, and then informed me that I appear to have a plug-in, and his department only works on the fuel cell Clarity. He wished me well, and suggested I reconnect with the original clueless person.
Late yesterday I filled out a ticket online, using the link provided in another thread here (for people who want to protest the misleading calculation of HV range). My dream is that someone who knows something will read it and get it done. I think the underlying problem is that, understandably, they want to be sure no evildoer can take control of an owner's car. Like many half-baked security measures, this process inconveniences legitimate users and probably creates only a minor obstacle for the hackers.