Hondalink - Not working with "No Data" message last few days?
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Robert_Alabama
Well-Known Member
Have 2018 Touring. Find my car and all data/functions seem ok now.
2019 Base. Android phone. HondaLink data wasn't updating, although we did get the charging stopped notifications. HondaLink data started updating yesterday. It updated at 11:43 am this morning. It isn't, however, showing that our car is plugged in and charging. (Level 1 in our garage). It usually shows this. It also cannot find the car.
Yeah, mine's early, too: 001244. I believed all 2018 and 2019 Claritys were the same, but maybe I'm wrong.
I'm seeing "Could not locate your vehicle Please note that we cannot retrieve the location of a moving vehicle." My Clarity hasn't moved since yesterday, when I backed it out of the garage to get my stepladder.
Honda Tech has asked me to sign out of HondaLink and not to run the app until Honda Tech calls me back. It seems they cannot work on my problems (no odometer, no find my car, no HondaLink tab, etc.) if I am logged into HondaLink. When I had trouble with activating HondaLink just after buying the Clarity in 2/2018, Honda needed the password to my HondaLink account to find and resolve the issue. Perhaps there is a similar need now.
LeoP
LeoP
I just saw this new (to me) info on my phone:
"Odometer and fuel level requires a Bluetooth connection with your vehicle."
However, even though I don't see the odometer, I do see the current fuel level(s).
Before I turned off the HondaLink app, I saw the fuel and charge level and ranges as well as the SOC this morning. I have not turned on the Bluetooth for the clarity except a short time to get the HondaLink activation code just after I first bought the Clarity. I cannot test this now with my HondaLink app off. The Honda tech was quite adamant that I not turn on or sign into the app until Honda called me back.
Anyway, if a Bluetooth connection is needed for the odometer and the fuel level, one needs to be within bluetooth range of the Clarity for this to work. That defeats the purpose of using the app from a remote location to get info from the Clarity. I thought this was the reason for the cell phone network connectivity in HondaLink. Anyway, until recently, I got the odometer data with only the wifi connection on.
I would settle for having no cell phone network connectivity except for the find my car feature if I could have local connectivity (Bluetooth or wifi) to get the SOC data. I can find the approximate fuel and charge levels, the fuel and charge ranges, and the odometer data from the dash and/or central display. I cannot get the SOC data except from the HondaLink app or from the OBDII port.
LeoP
Anyway, if a Bluetooth connection is needed for the odometer and the fuel level, one needs to be within bluetooth range of the Clarity for this to work. That defeats the purpose of using the app from a remote location to get info from the Clarity. I thought this was the reason for the cell phone network connectivity in HondaLink. Anyway, until recently, I got the odometer data with only the wifi connection on.
I would settle for having no cell phone network connectivity except for the find my car feature if I could have local connectivity (Bluetooth or wifi) to get the SOC data. I can find the approximate fuel and charge levels, the fuel and charge ranges, and the odometer data from the dash and/or central display. I cannot get the SOC data except from the HondaLink app or from the OBDII port.
LeoP
NorCalPete
Active Member
All is back to normal for both of my 2018 Base models (#15436 & 23161), including the Find My Car function.
Dan Albrich
Well-Known Member
So yesterday I went on Honda's website and submitted a ticket. I gave them various bits of information including my VIN. I mentioned that my honda link was completely broken, and oh by the way at least several others on the inside evs forum report the app isn't working for Clarity. Like others here, my app is back to full-function near as I can tell. I happened to miss their call but someone from Honda called my cell phone and left me message saying he'd be happy to help me. Color me impressed. (I sort of assume most big companies don't respond these days).
For closure sake, I will call the Honda person back tomorrow to let him know my problem has been addressed.
For closure sake, I will call the Honda person back tomorrow to let him know my problem has been addressed.
My fuel-range readouts updated yesterday, but Find My Car still displays most of North America and parts of South America with a blue dot on Michigan. A box atop the map tells me it cannot retrieve the location of a moving vehicle. My Clarity Touring is still missing as far as Hondalink can tell.
Bay Area
New Member
I know that HondaLink doesn't like VPN. If I have my VPN turned on I can not send any commands, it only receives data from Honda.
No VPN here. Fortunately, I don't depend on Hondalink for anything. In contrast to Hondalink, the app for my electric MINI has been rock-solid for all of the 5 years I've owned that car.
I have yet to hear back from HondaLink tech support since they asked me last week to logout and turn off the HondaLink app so they could trouble shoot the problem of some of us having "find my car" and some other features unavailable. From the posts here it seems like only early 2018 Clarities are still having a problem with "find my car" but they do have the SOC and range data available. I use the SOC data (or my smart charger does) to set the charging duration and amperage. It is a pain for me, at least, to make do without the SOC data.
If anyone with a later 2018 and 2019-2021 model year Clarity still has "find my car" problem, please post here to disprove my conjecture.
LeoP
If anyone with a later 2018 and 2019-2021 model year Clarity still has "find my car" problem, please post here to disprove my conjecture.
LeoP
If Honda doesn't have an early Clarity in their private museum in Torrance, they should buy one to verify "improvements" to Hondalink.
Dan Albrich
Well-Known Member
While HondaLink hasn't been super-reliable, I do like that I didn't have to purchase a monthly plan to use HondaLink. To check your state of charge remotely, or find your Toyota (say for RAV4 prime), you need to pay $15/mo for the Toyota app. They do have a free trial, but in my case I'd rather go without entirely if it's going to quit on me without subscription.
I've been using HondaLink for about 7 years (such as it is) without additional payment. I use the schedule climate control and remote turn on climate, find my car, check state of charge. All have worked for me when I needed them -- which isn't to say I believe they're fully reliable. I know for sure they are not. But for my sort of passive occasional use of them, each has worked fine for me. Oregon doesn't get hot enough to matter for AC, but in the winter I use the pre-heat my car schedule thingy every in-office workday. That piece, which may not really be HondaLink (maybe just to save the schedule) has worked 100% for me spanning years now.
I've been using HondaLink for about 7 years (such as it is) without additional payment. I use the schedule climate control and remote turn on climate, find my car, check state of charge. All have worked for me when I needed them -- which isn't to say I believe they're fully reliable. I know for sure they are not. But for my sort of passive occasional use of them, each has worked fine for me. Oregon doesn't get hot enough to matter for AC, but in the winter I use the pre-heat my car schedule thingy every in-office workday. That piece, which may not really be HondaLink (maybe just to save the schedule) has worked 100% for me spanning years now.
NorCalPete
Active Member
HondaLink has been mostly reliable for me and, similar to @Dan Albrich, I appreciate that no subscription is involved. Like Toyota, Ram charges a monthly subscription so I'm ignoring their app, including during its free-trial period.
After BMW threatened to charge a subcription price for heated seats, I feared BMW's subsidiary, MINI would start charging for their always-reliable app, but that hasn't happened.
I wonder how many people Honda has dedicated to maintaining Hondalink?
2019. HondaLink still doesn't know where my car is.