Are you all on IOS? I'm Android and the app says version 4.0.7.1 NOV 2019
I know it says you have a 12 month complementary trial period but I don't think they charge you for it after the 12 months. I haven't paid for the service after the 12 month trial. Maybe that's why it doesn't work like it should/sI update , no issues on Android.
My Honda Link year trial is due to expire in a few days, curious to see if I'll lose remote climate or vehicle locator.. Really those are the only features I use in the app.
I wasn't told it's a 12 month trial Where does it say that?
This might not help and it may have already been tried, but... Are the two devices set with the same Language setting? Some apps use English US to set to miles and a different English setting for kilometers.Still crap - 3 versions ago my Xiaomi Mi Mix 2S smartphone upper end world phone
was correctly in kilometers - since then - including this update it is stuck in 'miles'.
After 5 or more calls and a few hours with Honda 'support' - including supposedly a developer - it is still in miles and it is my fault :-(
piece of crap (an older Huawei tablet is happily in kilometers)