Enel X Way (Juicebox) leaving USA/Canada markets

[NorCalPete]

Follow-up to my Juicebox inspection:

I opened it up today and everything looks good -- all connections were very tight, and none of the wire's insulation or other components showed any signs of discoloration due to excessive heat. After powering it back on, it quickly connected to my home's wifi network but, so far, it hasn't reconnected to Enel X Way's server -- the app reports that my Juicebox currently is offline. My recollection is that, after being power-cycled, it sometimes took a day or two for my Juicebox to reconnect to their server, so this may be normal behavior.

Even if my Juicebox does reconnect to their server, I'm considering replacing it with an Emporia. Their EVSE gets great reviews (including from Will Prowse, who does rigorous testing of solar and EV charging equipment), costs less ($399) than similar full-featured smart EVSEs, and comes configured for up to 40A with its NEMA Type 14-50P connector or up to 48A if you hardwire it into a 60A circuit.

I've been using Emporia's Vue Utility Connect device for about six months now to monitor my home's grid/solar power usage, and it has worked flawlessly. Their EVSE has similar capabilities for closely monitoring the power usage and real-time cost when charging your vehicle.

 

[EVIQO]

Official Statement from EVIQO

We understand that many EV users have been left without support following the unfortunate shutdown of JuiceBox operations.We know how critical it is to have a reliable charger, and being without one can be a real emergency.

To help affected users, we’d like to offer a special promotion:
Use the 15% promo code JUICYEVIQO
at checkout by following this link:
https://www.amazon.com/dp/B0BZRTD9V...124A025F8F0151_afap_abs&ref_=aa_maas&tag=maas
to purchase a high-quality, reliable EVIQO Level 2 EV charger.

At EVIQO, we pride ourselves on offering industry-leading, long-lasting chargers that come with full support. We're here to ensure that you can keep charging your EV without interruptions.

Visit our website and take advantage of this exclusive offer today. We're here to help you stay powered and on the road.

Warm regards,
EVIQO!

 

[Landshark]

Yes, I had just read that they had recalled all their 4xe units, informing owners to drain the battery and do not charge.

We received an email from Jeep/Stellantis regarding a “fix” for the charging issue on the 4xe. A service appointment has been scheduled for next week. The service department will perform a software update during which it will be determined whether or not the update resolves the issue. If it doesn’t, the battery will need to be replaced.

 

[NorCalPete]

JuiceBox now transitioning to VoltiE

Today I received an email from VoltiE stating:

we are here to ensure your JuiceBox charger continues to perform at its best while introducing you to a range of new features and enhancements.

After providing instructions for how to create an account and register my JuiceBox, they added:

We are also developing new mobile apps and a web app to enhance your experience. These tools will offer better performance monitoring, scheduling, and reporting features, giving you greater control over your EV charging needs. By registering your charger, you’ll be among the first to gain access to these tools as they roll out!

So it appears that JuiceBox has changed hands to yet another company. Maybe we'll regain some of the capabilities that the original mobile/web apps had. Hope springs eternal.

 

[Landshark]

The software update remedied the battery issue on the 4xe. I did ask the service advisor how a software update could fix an issue that was claimed to involve separator plates, and he had no idea. He also acknowledged that he didn’t even know what the problem was. It seems they are just following orders without a clue as to what they are doing, at least as far as software updates go. I’d like to believe that they have some knowledge when it comes to mechanical repairs.

 

[Landshark]

So it appears that JuiceBox has changed hands to yet another company. Maybe we'll regain some of the capabilities that the original mobile/web apps had. Hope springs eternal.

It’s a raging trend for companies to offer their customers “enhanced experiences”. My experience with such claims is that they rarely live up to expectations.