CharlesBranch
Member
My 2022 Ioniq 5 came with the two-year EA free charging. The contract provides free 30-minute sessions at chargers that are supposed to be 350 KW and 150 KW. Today I tried charging at one of the 350KW stations, but I was only getting less than 50KW. I tried moving to a different 150KW station, but that was very slow as well. I disconnected and moved to a third 350KW station, but it would not start because the app said I was still charging at the second station. I called the support number, and the agent said that all the chargers were running slow because they were being repaired. She disconnected the second charger, and I started the third charger, which was also very slow. With all this, I went over the thirty-minute period and was billed $3.25. The agent said I should call after I received the email statement, and that they would credit the charge. It really wasn't about the $3.25 but was about the hour I spent for what should have been a 20-minute session. The very friendly agent tried to process the refund, but to my surprise, she called me back to tell me that the request did not go through. I finally spoke to a supervisor, but she refused to process the credit. Three other people had similar problems at the same facility while I was there. The temperature was 50 degrees at the time.
As I said, it was not so much the $3.25, but I would have thought that a reputable company would make an attempt to correct a problem that was caused by their own failure. If Henry Ford had experienced the same problems with gas pumps 150 years ago, I suspect we might still be using horses and carriages.
As I said, it was not so much the $3.25, but I would have thought that a reputable company would make an attempt to correct a problem that was caused by their own failure. If Henry Ford had experienced the same problems with gas pumps 150 years ago, I suspect we might still be using horses and carriages.
