Hmm...a little charge door envy of the fuel door?
Let me put in my swami robe and turban, peer into my crystal ball and try to diagnose this sight unseen and long distance. And since I’m not an EE, mechanic, or Honda employee, this obviously isn’t going to be something you can take to the bank.
I’m thinking it’s either a mechanical latching problem or the solenoid is being energized by some kind of short.
I notice that mine has no obvious adjustment to the door hinge or the door prong with the hole that the latch mates with. Also, the latch itself on the right side of the door opening does not appear adjustable either. So, unfortunately, it appears it would take a fair amount of disassembly to make any latch adjustments.
I also notice the latch is spring loaded to remain outward in the locked position and the solenoid momentarily pulls it in to release the door which has a metal tab behind the hinge side to spring it open. So mechanically speaking, what could keep it from fully engaging the hole in the door prong it mates with?
Well, you could check that there is no debris in the prong, latch, or door opening area that would keep the door from fully closing and the latch entering the hole in the door prong. Also push the spring loaded latch on the R side of the door opening to see that it freely springs back to the left and is not sticking. It looks to me that the way it works is that once the latch enters the hole in the door prong, it ain’t goig anywhere until the spring pressure is relieved and it moves to right to clear the hole. If it’s entering the hole and the spring pressure is as strong as it is in mine, I don’t see how it could let the door come loose without the solenoid acting on it.
So that’s the mechanical side of my crystal ball which leaves the dreaded intermittent electrical gremlin type of problem. That’s the one my trusted mechanic says he hates more than any repair he does due to the time it takes to diagnose and run it to ground (sorry, bad electrical pun).
If the solenoid is being energized and activated on its own it could be a short in the dash button, the solenoid, or any where in between. If that’s the case it’s time for warranty work by a dealer mechanic who probably has as much experience as I do on the Clarity. But all hope is not lost. If you get past the “Sorry, we can’t recreate the problem, so there’s nothing to fix.”, then they will pull up a Honda diagram on their i-HDS and hopefully trace down the fault.
Best wishes and let us know what you find out fixes it. I know it would aggravate the you know what out of me and I would worry I’d miss the warning and knock it off backing out of the garage one morning in a hurry.