I have a thread of multiple emails since the car was purchased. I'd have to go count them. I've also spoken to them multiple times on the phone. The car is sitting at Gunther Delray... tomorrow will be day 3. They have re-loaded the software, reset the console and still can't get my car to hook up to Volvo. I am unable to get the charging, metrics or any of the things you expect when you buy a Volvo. I had a gas XC40 with no issues. This car drives wonderful, but I don't have access to Volvo and my console has had to be reset because I lost Maps. The air conditioner didn't work initially but they claimed it was a software thing.. and they fixed it. I am reading, however, that if you have a heat pump it will break again. Very concerned. Volvo indicated they may have to buy my car back.. which is sad because this is a software issue. If they cannot fix it and this goes on, I'll file a complaint with Lemon Law in Florida. I saw there is an attorney in New Jersey that I contacted today that does class actions against Volvo.. I told him the issue and said there were others. It's still premature for me.. I've had the car 1 month. If they cannot fix it, they will have to remedy it. So far I don't have as many issues as you do.. but I am paying close attention.. if I ever get my car back out of service. I suspect that I may have a similar problem. Do you have a heat pump in your car?