Service Bulletin

Discussion in 'Clarity' started by Rossome56, Oct 29, 2018.

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  1. Rossome56

    Rossome56 New Member

    I just got my Clarity PHEV on Thursday and already received a call from the dealership today (Monday) saying that a new service bulletin was just received on Friday, and I need to bring the car back in to them ASAP for a software update.

    Is there any word of a new service bulletin or did the dealership just forget to apply an old software update before giving me the car? I've got a feeling its the latter and they are trying to save face by saying its a new update that just came out.
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  3. Mithil

    Mithil New Member

    Probably the latter. I don't see anything on the website.

    Sent from my iPhone using Inside EVs
    Last edited: Oct 29, 2018
  4. Rossome56

    Rossome56 New Member

    I'm going to do my due diligence when I take it in this evening. If it turns out they forgot to install some software updates I might try to use that as leverage to get some free all weather floor mats. For example: "Mr. Car Salesman, I was planning on giving you all 10/10 ratings in the Honda follow up survey, but this extra trip back to the dealership has been such an inconvenience. Boy, it would be nice if I could go home with some all weather floor mats to make this visit more worthwhile!"
  5. Mithil

    Mithil New Member

    Hahaha..good luck and let us know how it goes (and also whether there is a new bulletin out)

    Sent from my iPhone using Inside EVs
    bfd likes this.
  6. Rossome56

    Rossome56 New Member

    When I took the car in, they updated the PCM Software with "Safety Recall 18-090". I asked the tech what the update was for and he mumbled something about a water valve control and "a few other things". Sorry I couldn't get much more info!
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  8. Mithil

    Mithil New Member

    Yeah I got that one during my last service. Definitely not new.

    Sent from my iPhone using Inside EVs
  9. KentJohnson

    KentJohnson New Member

    Same thing happened to me. I was told that the car would not counted as sold in this month by Honda until the update is done. So there is some incentive there.
  10. Rossome56

    Rossome56 New Member

    That would explain why the salesman made it sound so urgent for me to come get the update.
  11. BigDaddy

    BigDaddy New Member

    Same thing happened to me. They were really good about a loaner though!
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  13. su_A_ve

    su_A_ve Active Member

    Brought mine in to do the HV range estimate and Plug-in Charging System fixes, and hoping they would document the XM not working when remote starting (they did, and someone else had already come in with the same problem so it's sent up the line).

    They pulled the VIN and had the list of the four SBs but not the Charging one. But since I had come in before for the problem, they pulled it and are applying all 5 SB fixes. I guess it's patch Tuesday after all..
    Steven B likes this.
  14. Steven B

    Steven B Active Member

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