Preconditioning feature is a 3 month trial?

Discussion in 'Clarity' started by brady, Feb 13, 2018.

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  1. brady

    brady Member

    According to the Honda site the remote pre-conditioning is part of a 3 month trial. After the 3 month trial period it costs $110 a year?
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  3. brady

    brady Member

    This has been CONFIRMED by Honda.
  4. ab13

    ab13 Active Member

  5. Kendalf

    Kendalf Active Member

    I saw that on the HondaLink website, but I believe that subscription cost is for certain vehicles where the subscription gets you features like remote start, vehicle location tracking, and automatic emergency response (like OnStar). It does not apply to the Clarity. The HondaLink features for the Clarity are different.

    What exactly did you confirm with Honda? Did your ask specifically about the Clarity?
  6. bfd

    bfd Active Member

    IDK, I just talked with someone at the HondaLink help desk and they said there was no subscription service for the Clarity. I even asked how sure she was ($20, $100 sure, etc.) and she said there was no indication that there were any charges for the services associated with the app. She indicated that the 2018 Odyssey indeed had telemetric services - as well as a subscription.

    To further muddy the water, when I go into my "HondaLink" account and dig around, I found a page that described the services - for a 2018 Clarity. (See pic)


    That page goes on to show lots of HondaLink services, and it shows different levels of service for different models of the Odyssey. And in that list, the Touring model as well as an Elite model both have all of the services included in the price of the vehicle. There is a way to enroll in the pay to play telemetrics for those who aren't in the two top level models, but I can't get past the VIN screen to find out more. (See pic) It's probably set up to only accept Odyssey VINs.


    So it's another bleeding edge ownership question. I guess we'll just wait and see if Honda hits us up in 3 months with some great deal for a year - or if all the things like the battery monitor, charge notifications, and preconditioning continue to work as they always have. If the Clarity indeed has the capability to send an SOS or be tracked if it's stolen, then $10/mo might be good insurance. If you can hide a gps tracker or have one installed for you, that would serve the same purpose.

    Hopefully someone else will find out a little more before we hit March. I'd go in and ask the dealer, but I think some of the info we're getting - from Honda itself - is misinformation. So I start wondering if they are even a good source. LOL
    Ken7 likes this.
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  8. brady

    brady Member

    Thanks for digging into this....unfortunately, I know more about this car than does my dealer. They are so clueless and no one can give you any answers. If they do cancel this feature I will be pissed to say the least. Seems like they put a lot of work into this car to leave so many loose ends.
    glockgirl likes this.
  9. dstrauss

    dstrauss Well-Known Member

    It may not be their fault, but the "dealers" are about as knowledgeable about the Clarity as the blue shirt teenagers at Best Buy are about high end computer gear...
    bfd likes this.
  10. Jason4107

    Jason4107 New Member

    That is a big pet peeve of mine. I really hate that. The guy who gave me a test drive last week told me the paddles were shifters and the pre-con button was a remote engine start feature.
    glockgirl likes this.
  11. brentac

    brentac Member

    Maybe it’s temporary through the app, but it’s on the key for the base model (the one I got)... so if it is temporary in the app i’ll Use the key.
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  13. bfd

    bfd Active Member

    My sense is that the app has much more range than the key fob, but I haven't really tested it out. I mean, I've used both, and I was been pretty far away when I used the app. It still worked. I don't know if it would've worked at the same distance via key fob, but I'll try it when I get a chance. One other surprise with the app, the car was parked at ground level of an 8 story parking garage - though it was right at the edge and close to the opening, so possibly some signal was able to get through.
  14. TruckerAlex

    TruckerAlex New Member

    Hell, BMW is charging $350 a year to use AppleCarPlay, so I heard.

    Sent from my iPhone using Inside EVs
  15. AlanSqB

    AlanSqB Active Member

    The car has a cellular telematics control unit (TCU). The app contacts to the Honda servers which talk to the car via the TCU. I’m in Cancun right now and I can see the status and location of my Clarity back in the parking lot at DIA.
    Louis Nisenbaum likes this.
  16. dstrauss

    dstrauss Well-Known Member

    So, the real question is, what telemetry are they getting, and is that why they don't care about our observations because they are already collecting real time data...
  17. weave

    weave Active Member

    I hate to bump an old thread, but those of you that have had the car since Winter -- did you ever get hit up with a subscription charge for remote start?
  18. jdonalds

    jdonalds Well-Known Member

    No. 8 months of ownership.
    weave likes this.
  19. megreyhair

    megreyhair Active Member

    I have my car since March. Pre-conditioning via the app still works. Nothing to pay
  20. Viking79

    Viking79 Well-Known Member

    No, I think for Clarity it is free for much longer period, some other Honda's are 3 months. Although I never really use preconditioning (I would, but my wife drives the car and generally doesn't leave it parked for long periods outside where it would need it).
  21. Carro con enchufe

    Carro con enchufe Active Member

    Still works for free and you can precondition at a distance with the app
    Johnhaydev likes this.
  22. K8QM

    K8QM Active Member

    Another thing I've noticed since the last update is that the location services work much better for me than they used to. They seem to now update in near real time.

  23. Odobo

    Odobo Active Member

    It will probably cost Honda more to setup the the database than they will ever collect for the remote service on the Clarity... After all they dont plan to sell a lot of this car.... especially they are selling it at a lost in NA comparing to Japan
    Johnhaydev likes this.

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