Piece of charger plug stuck in charger port

Discussion in 'Clarity' started by Flyingellas, Nov 26, 2018.

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  1. Flyingellas

    Flyingellas New Member

    I have a level 2 charger at my house and charged yesterday without any hint of an issue. When I got to work this morning I tried to plug in to charge and the charger wouldn’t seat properly. I couldn’t see anything inside the charger port. However, when I got home tonight I can now see the very end of one of the prongs of my home charger is broken off and I can plug in and charge, so mystery solved. I’m unclear of how to get the piece of plastic out so I can charge at work and other charging stations. I’ll deal with worrying about fixing my home charging station once I’ve sorted out my car.
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  3. insightman

    insightman Well-Known Member Subscriber

    It's difficult to imagine why the plastic prong would break off. Who made this EVSE? Ask them what they would do because this problem has probably happened to other customers, too.

    If the prong tip is wedged solidly in your Clarity's charge port you may have to drill a hole into the prong and insert a long, thin screw into the hole to pull it out. If not wedged solidly, you might try superglue (not very much superglue) on a thin piece of plastic.
    Last edited: Nov 26, 2018
  4. Claire Green

    Claire Green Member

    Please be careful about sticking anything metal into or around the chargeport, there's 311 volts behind those ports just waiting to bite you. If at all use wooded chopsticks or something plastic but never metal.
  5. DucRider

    DucRider Well-Known Member

    Nothing in the receptacle (car) or plug (EVSE) is hot until multiple conditions/checks are achieved. A metal dental pick (or two) is most likely to succeed in removing the broken part of the plug from the car's receptacle.

    Which pin has the broken plug piece stuck?
    This orientation is looking at port on the car (the plug is a mirror image).
    MNSteve likes this.
  6. Flyingellas

    Flyingellas New Member

    L2/N and this is a four month-old charge point level 2 station at my house that only I use. No idea how this prong broke especially while plugged into my car. I'll be inspecting every charging station I use from now on.

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  8. Flyingellas

    Flyingellas New Member

    Actually it's stuck on the L1, just reexamined the diagram.
  9. craze1cars

    craze1cars Well-Known Member

    If it doesn't pull out relatively easily with a pick, then I'd probably carefully tackle that issue with a small drill bit...just drill a few small holes in the plastic carefully on opposite sides until the piece breaks in half, releasing from the pin, then blow out any debris with compressed air. Can't imagine taking more than about 5 minutes to get that little plastic donut free from the car so you can use other chargers and replace yours. Shouldn't need a whole new charger...presumably you just need to replace the cordset to fix this? I'd contact Charge Point and see if they'll help with the cost as they're not cheap either.
  10. DucRider

    DucRider Well-Known Member

    When removing the broken piece, be aware that the car actually has the "male" connector. The pins are on the car side and the broken "donut" is surrounding a metal pin. Breaking or bending that pin will likely require replacing the charge port on your Clarity.

    It is very likely that your Chargepoint plug with the small missing piece will work as is. I would still contact them and try and get them to fix/replace it.
  11. JimW

    JimW Active Member

    I wonder if some moisture got in there and froze? Probably a good idea for us to put some dielectric grease on the connector a couple times a year.

    When you replace the cable or connector, be sure to use a high quality one. I had problems with 2 new cables that came with GE EVSE's. Finally replaced with high-quality Leviton cable that has worked flawlessly. The connector is made by Yazaki, which my research indicated makes one of the best. Screen Shot 2018-11-27 at 1.11.09 PM.png
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  13. Flyingellas

    Flyingellas New Member

    Update I used a shopvac to remove the broken piece.
    01SB, amy2421, petteyg359 and 2 others like this.
  14. KentuckyKen

    KentuckyKen Well-Known Member

    Genius of an idea! Filing that away for future use. Thanks.
  15. Flyingellas

    Flyingellas New Member

    New update. A second piece of plastic broke off my home charger. I caught it before it broke off inside my car charging port since I’ve started inspecting it before using it. I’m disappointed that this happened again, but even more disappointed that ChargePoint hasn’t responded to my original request for information about them replacing this part under warranty.
  16. Teamchang

    Teamchang Member

    Do you have a link of where to get this cable?
  17. DucRider

    DucRider Well-Known Member

    When I needed a longer cable, I went with a trusted source - Tony Williams/Quick Charge Power.

    The Fit EV came with a Leviton 32A EVSE, and worked flawlessly for the nearly 5 years we had the Fit. When we got the Clarity Electric, we had to shuffle garage spots. The Clarity is ~30" longer than the Fit and moving the furnace and water heater was not an option. That left the choice of relocating the EVSE or getting a longer cordset - I chose the latter.
    Chances are good the e-bay seller is fine, but no details on the cable construction and/or wire gauge. Not unheard of for such sellers to claim UL listing or amperage tolerance based only on the plug, and not the whole assembly. QC Power has been around for many years, develops innovative products (adding CHAdeMO to a RAV4, Merc B-Class, etc). They're in the US, assemble the're products here and are available if there are any questions or issues.

    I looked at the cheaper alternatives, but my peace of mind was worth a slightly lighter wallet. YMMV

    But, ChargePoint should definitely step up and take care of the issue. They are active on some of the other forums, and seem concerned about customer satisfaction. If you tried by email, I'd be on the phone to them ASAP:
    ChargePoint Home Assistance
    U.S. and Canada Toll Free: 1-888-758-4389
    (24 hours a day)
    ChargePoint, Inc.
    240 East Hacienda Avenue
    Campbell, CA 95008 USA
    Tel: 1-408-841-4500
    US and Canada Toll Free: 1-866-480-2936
  18. Robert_Alabama

    Robert_Alabama Well-Known Member

    @DucRider... I like the cable you referenced (parallel #12 conductors and both pilot and proximity as well as ground and neutral I assume). Should carry 40A fine. The price is good, too although I didn't check shipping cost.

    As to the ebay Yakazi I posted, the listing shows the exact item:
    General brochure can be downloaded from inventory.smdinc.com/search/pdf/7335-9426.pdf. This is the 16' version of assembly p/n 7335-8719
    Yakazi connector with conductors which are 3 #10 Cu with blue #18 for pilot/control wire. This is a perfectly fine replacement for a 30A EVSE. All depends on what someone wants (30A vs 40A) or (16' vs 25' or 50'). I wouldn't lose any sleep over the Ebay listing if it fit my needs.
    It would be a good idea to look at the number of wires in the cable being replaced to see if the EVSE had both blue and orange wires (control pilot and proximity detection). Most seem to use blue only. I'll be honest that I don't know what the 20 awg purple would be.
    Also, it wasn't the OP that requested where to get the cable, it was @Teamchang. Chargepoint should definitely take care of the OP's problem under warranty.
    Last edited: Dec 10, 2018
  19. Richard_arch74

    Richard_arch74 Active Member

    @Flyingellas, you might want to tweet chargepoint about your issues.
    In the past I have had good responses from other companies. Might be worrh a try. Screenshot_20181210-091129_Twitter.jpeg

    Sent from my SM-G955U using Inside EVs mobile app
  20. Flyingellas

    Flyingellas New Member

    Charge Point has acknowledged my case and has committed to sending a replacement. It hasn’t arrive yet but I’m hoping this situation is fully resolved after I receive the new charger.
    amy2421 likes this.
  21. Flyingellas

    Flyingellas New Member

    Charge Point sent me a replacement charging station and cable. I’m satisfied with the outcome of this inquiry with their customer service.

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