Way to suck the fun out of buying a new car, Ford!!! I have had a horrible buying experience and would love to hear whether this is typical: Wanted to buy an electric car this year and got interested in the Mach-e. The first dealer I went to knew nothing about the car and expressed no desire to sell me the car. Did give me the keys to test drive it-- so there's something... Next dealer I visited (to see it in a different color) was very engaged, followed up, but when I asked how I know what the actual price I am paying when ordering from the website, told me there was a $10K surcharge. Eventually ordered it from the website (specified the first dealer, who told me there was no surcharge) and put the deposit on my CC..... and I received no communication for 2 days-- no "Congratulations on your purchase...", no confirmation that there was a receipt of $1000-- what you'd typically get if you ordered a $5 item on any website! Then, i get an email that says "Unfortunately, the new Ford Mustang Mach-E vehicle you inquired about has been sold. However, we have a large selection of new vehicles. Visit our website to shop our current inventory. When is the best time for you to review your needs and test drive a few vehicles?" What the heck?? and zero data integration to know that I have already been in and test driven the car!! The dealer sorted this out, without explanation btw, but still no information about who to follow up with, tracking the order, basically -0- customer service. Then yesterday, got a call from the second dealer who told me they made a mistake and there's no surcharge (I know Ford has responded to Twitter complaints about this). Then later got an email from another person at the same dealer who said there's a $2700 surcharge on the Premium--!! If Ford wants to compete in the modern world with companies like Tesla, and let's face it, Amazon-- whom every company is competing with at some level-- they have got to address customer experience. I had to convince my husband to buy the Mustang. He wanted the Tesla. I had to pay an additional $7500 for the car (including a $2500 state rebate I'm losing because the MSRP is >$50K) to get closer to parity with Tesla's range. And the Tesla showroom experience was fantastic-- they ended up giving me the car overnight and the guy was normal-- not a sad, broken down guy manning a desk until he can retire and not a shark in a suit. But mostly, I am just disappointed because I was so excited about buying this car and this whole experience has taken the fun out of it.