It's time for my monthly With all the information it's offering, I ought to be able to just click on and download a PDF Owner's Manual. It says "Download," right? Oh, OK. Makes sense - Huyndai wouldn't want to serve up a manual download to someone who doesn't know what a palm tree is. I log in, search the page, and eventually try the hamburger menu. Hey - maybe it's under Hyundai Resources? Wow! The Owner's Manual got to be here, right? Yup - here are all the manuals Hundai offers for my vehicle. (Although honestly, "find information quickly" no longer applies.) Only the Bluelink manual. When will I ever learn?
Glad we don't have Bluelink here. But I found the download page easily enough online, no knowledge of palms required. https://owners.hyundaiusa.com/content/myhyundai/us/en/resources/manuals-warranties.html?intcmp=header%20nav;more%20flyout;text;owners%20manual
Proves my point. When you don't log in and select the model, you get four manuals for my vehicle. When I go the long away around by clicking the Download link, and get the manuals custom filtered for my personal vehicle, I only get one. The website works about as well as the 12v battery saver system. And Hyundai is just as eager to fix one as the other. I emailed them three years ago about the problems with the Download link and the manuals.
It feels as if every company has seen the lack of meaningful consequences against airlines mistreating customers, and followed suit. For this kind of do$h, at least hire a help desk.
Perhaps in the fickle and highly-competitive US market but Hyundai do just fine here in New Zealand, noting that new car prices are normally not negotiable. I've had no problem reaching a customer service rep at the importer in under a minute. Complaints about dealers have been rare and from what I've seen on the FB group they rectify things promptly.
Hyundai and KIA are rapidly wearing out their welcome in North America. If Chinese brands make it here, Hyundai/KIA/Genesis are finished. Mediocre products sold at a premium with substandard service are discarded.
