Delivery Stories

Discussion in 'MINI Cooper SE' started by insightman, Feb 27, 2020.

  1. GDOG

    GDOG New Member

    I've been out of town for a few days and off grid. My MINI is in Transit now! It would be great to know where exactly. It would be cool if they could provide GPS coordinates.
     
  2. MichaelC

    MichaelC Member

    Try calling 1-866-ASK-MINI (1-866-275-6464), tell the automated system you want to talk to a customer service representative, and ask them if they are able to tell you the name of the ship your MINI is on. There are ways to track ships in transit online. ;)
     
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  3. Ugh.

    [​IMG]
     
  4. MichaelC

    MichaelC Member

    Noooooooooo
     
  5. Three weeks now at the port of destination (Baltimore). I'm starting to feel insightman's pain.
     
  6. insightman

    insightman Well-Known Member

    When I'm complaining to MINI about the injustice of my SE languishing at the port in Southampton for almost 6 weeks, I point out that a fellow forum member's MINI is already in the US!

    MINI official 1: "Insightman's complaining about Puppethead's SE getting to the US before his has even been assigned to a ship."

    MINI official 2: "OK, pull Puppethead's MINI off the transporter. We'll let it 'age' a bit in Baltimore. Now let Insightman try to claim there is no justice."
     
  7. I love the humor in this thread, it reminds of this
    https://insideevsforum.com/communit...-pre-orders-in-canada.2537/page-42#post-49334
     
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  8. MichaelC

    MichaelC Member

    Note to self: If my SE leaves Southampton before insightman's, pretend it was lost at sea.
     
  9. insightman

    insightman Well-Known Member

    Just to be clear, as long as you stay away from Ann Arbor in your SE until after I get mine, I'm rooting for you and everyone who ordered one to get theirs ASAP. Seeing one on the road before mine arrives will cause me some grief, but I'll rationalize that that SE was one that came in as a spec model, not one that someone configured and ordered.

    In January I was quick enough to get onto the list to receive one of the first 200 MINI Cooper SEs brought to the US in March, but the Moonwalk Grey one I was offered from that first shipment had a white top and I want a black top, so I passed, thinking another month's wait would be bearable. I don't regret my decision, but I wish I could learn what logistics problem really pushed my car so far back in the delivery queue. I'm sure there's a simple, but perhaps embarrassing, explanation.

    Today, the ASKMINI rep called me back after "investigating" my case. He said that he called the Regional Sales Manager in my area to find out if he was aware of my situation. Evidently, he didn't consider that the two dealerships trying to get my MINI Cooper SE to me might have called their Regional Sales Manager already. The ASKMINI rep said the Regional Sales Manager told him that he was aware of my situation. So much for the investigation. Then the ASKMINI rep went through the standard "you know there's a coronavirus situation that's reducing the number of vessels" song and dance. I said I understood that but other MINI Cooper SE cars built after mine are already in the US. Then he speculated that perhaps those SEs went to a different destination port than mine. I told him that the already-arrived cars also went to the Baltimore POA. With nothing left to say, he promised to call me back within 2 or 3 weeks if there was no action on shipping my SE.
     
    MichaelC likes this.
  10. F14Scott

    F14Scott Member

    You're more patient than I am. By now, I think I would have cancelled my order, demanded a refund, and then reordered the same car from the same dealer, just out of spite.
     
    MichaelC likes this.
  11. MichaelC

    MichaelC Member

    I had this very thought. At this rate, placing a new order may get you an SE faster... :confused:
     
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  12. GDOG

    GDOG New Member

    I'm hoping my ship is somewhere near the Panama Canal :)
     
  13. insightman

    insightman Well-Known Member

    I just got a call from my soon-to-be-history MINI dealership. My sales advisor told me that my car may be loaded onto a vessel as early as today. She said that because the dealership is closing, my MINI will be expedited through the process after it arrives in Baltimore and my MINI will likely be the last car the dealership delivers.

    Even if the cargo ship left today, what kind of extra-special handling would be required to get my SE from Southampton to Baltimore and from Baltimore to Ann Arbor in less than 3 weeks? MINI official: "Insightman has served the appropriate length of time waiting for his MINI Cooper SE and he never even threatened to cancel his order. He has proved that he really wants this car. Ship it! Ship it now before the battery goes dead!"
     
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  14. MichaelC

    MichaelC Member

    If I'm reading the shipping schedules correctly:
    • If your SE leaves Southampton on August 7, it will likely be on the K-Line vessel "Orion Highway" and will arrive in Baltimore August 20.
    • If your SE leaves Southampton on August 10, it will likely be on the Wallenius Wilhelmsen vessel "Figaro" and will arrive in Baltimore August 21.
    I couldn't find any "usual suspects" carriers leaving earlier. I don't know how long it typically takes to transport a vehicle from Baltimore to Ann Arbor, but it seems like this could be a nail-biter.
     
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  15. LazyPanda

    LazyPanda New Member

    I’m new here. Ordered my SE and order form submitted by dealer on June 30. Made couple changes on July 22. My production completion is scheduled on week 36 (August 31-Sept 4). My dealer is telling me the estimate delivery time is in October. Any hope I will get it sooner or I’m asking too much. Some people there have been waiting for a very long time.
     
  16. GDOG

    GDOG New Member

    From my personal experience it sounds about right. I'm on the West coast, and it takes 2-4 weeks for a car to be shipped I've been told. Factoring in production which should be a few days with delivery adding a few more days.
     
  17. LazyPanda

    LazyPanda New Member

    Thanks! I’m around Los Angeles area. I named her “JellyBean”
     
  18. Toi

    Toi New Member

    Also new here - submitted order on July 24th, was notified today that it has entered the 'production queue' - will keep an eye on when it actually goes in to production after the summer 'break'
     
  19. Msmith

    Msmith New Member

    Placed my order in mid June. Production was mid July. Dealer updated me yesterday that its waiting at port, and its journey across the sea usually takes 2-3 weeks.

    Went Iconic enigmatic black with white hood/mirrors/ bonnet stripe.

    Also I did get to test drive one. The dealer here in Ohio said the amazon winner ended up not keeping it and dealer bought it back. It was the base signature model, so I wasn't interested in purchasing.
     
  20. insightman

    insightman Well-Known Member

    Thanks for passing along that rejection story. I'd love to know why the Amazon winner didn't like his MINI Cooper SE. I ordered in September, of course without a test drive. What a joke on me it would be if I hate it when it finally gets here!
     

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