Clunking sound when reversing and clunking sound at the rear at low speed

I would say it was about 2 months of driving for us, but we are low mileage drivers. Had a huge clunk and then a series of clunks. The of course no clunking when I took it to the dealer. Now it is a clunk with each braking. Not super loud, but loud enough to be very annoying. I will try to book with the dealer tomorrow.

 

I'm booked in at the dealership on Friday, and I will take a copy of some of the discussion here about the issues others have had so they don't have to re-invent the wheel looking for my clunk.

 

I have had no clunking for the last two days! I wonder if it is clunky only in the rainy weather--I'm not sure. Now I have to decide whether to go for the appt. tomorrow with no clunking or cancel and wait for clunking again. I was frustrated on my first appt. when none occurred while I was there so they sent me on my way. Not sure whether to cancel or not? Any opinions??

 

I am printing out some of the thread to take in to the dealer. I think I mentioned the thread last time I took it in, but they said to drive it and see if it went away. So hopefully they will hear some clunking. I think mine does the same i.e. clunking more from reverse to forward and vice versa.

 

I'm not sure what to say after going to the dealership. I had another hissy fit similar to the one I had when they were screwing around with the delivery of our Kona.

In a nutshell, my brakes were clunking like crazy this morning. I told the service rep about other Kona owners in Nanaimo with the same/similar problem and they had new brake pads put on their cars. The rep looked at me showing little interest and suggested I tell it to the factory rep, and told me I could take my car out with the factory rep and let him hear the clunking. I said that I was not pleased to be doing that test ride as I figured I should just be able to hand the car over, they could listen, and call Nanaimo service dept and chat with them. (the parking lot at my dealership is small and awkward and there is no parking spaces and maneuvering and driving a car out of there is a nightmare). I said this was my second visit for the same problem. Nope I needed to demo it.

Factory rep is not available so a mechanic comes out with me. As I back up he says he hears it in about 2 seconds and figures he knows what it is but will take it out on his own. He comes back and says "it is like another Kona we had and we glued rubber on the brake pads". That irked me endlessly hearing another Kona there had the same issues and they were acting like I had horns when I said what my problem was. I asked to talk to the factory rep. as I said I was not keen on a temporary fix that might just peel off. He looked at me like my peeling off comment was dumb.

The factory rep came out of a meeting to talk to the woman who was amping up in the waiting area. lol I told him about other Konas in Nanaimo with brake pad changes that resolved the problem so why couldn't he give them a call? With me insisting x 2 that he call, he said he would after his meeting. But he said there are no other sized brake pads for the Kona. I said "well I think there are obviously if other owners got them". I wanted to punch someone by now. We were clashing as other customers were watching and listening. I exited stage left saying "Just to let you know, I am not happy and I am PEEVED. Will you promise to phone me after you talk to Nanaimo?" He promised and eased me out the door.

He just called saying he talked to Nanaimo and there are different sized Kona pads at the factory --ones that the dealerships don't have access too. He will order those for my Kona from the factory and call me when they come in. I hate going to the dealership as I always make a fool of myself as I am too hot tempered as I get older. But honest to God why can't they just listen to the customer with some respect? To give credit, the staff were all polite when I was letting it be known that I was not happy.

 

Electriceddy and WayneWarde My plan is to get the pads and then switch dealerships as I just don't feel good at this one. It gets very good write ups, but I just don't understand why. Our experience has been marginal.