My apologies, I forgot that I promised to update everyone here. I got a call back from Honda Canada on June 27th in response to my email (over a month later). The person I spoke with agreed that the brake service did not make sense so early. They were surprised that I had already taken it to another shop to have the oil change and brake service done (was I supposed to wait 5 weeks for them to get back to me?) and they said that it would be difficult to troubleshoot now since the code had been cleared. We had some back and forth conversations while they spoke with technical people at Honda. Here is an excerpt from their last email: "Upon further consultation with our technical specialist, I have found that your vehicle may have shown a brake service at 10,000 kms due to the way in which the Maintenance Minder is set up in the vehicle. When the vehicle predicts that the next service is more than 30 days away, it will only display the estimated time until the next service, whereas when the vehicle predicts that the next service is less than 30 days away, it will begin to display every item that will be required in the next 180 days (6 months). Therefore, in cases where an A1 service is due in 1 week and the next 9 service is due in 5 months, the vehicle will show A19 to ensure that the 9 service is being performed earlier rather than pushing it to the next oil change and risking it being overdue. In terms of maintaining the validity of your warranties on the vehicle, we would advise that you continue to follow the maintenance requirements listed on the owner's manual or indicated by the Maintenance Minder. It is not mandatory to get your maintenance completed at the dealership. Please note that failure to reset the Maintenance Minder display after a maintenance service results in the system showing incorrect maintenance intervals, which may lead to serious mechanical problems. Authorized Honda Clarity Hybrid dealers will reset the Maintenance Minder display after completion of the service, but if someone other than a dealer performs the service, please ensure that the display is being reset." So in the end they weren't very helpful but I think I made a safe decision going to the independent mechanic. I didn't get any additional information on doing my own maintenance other than to read the owner's manual which was disappointing but not surprising. I'm approaching 20,000km now and apparently service will be due again in 5 weeks, so we will soon see what it asks for this time. I'll likely end up taking it back to my own mechanic again. It is frustrating that the windshield is such a big deal, but apparently people have had enough similar experiences that my insurance went up this year. I've heard rumblings that the software glitches will be fixed but that's all, I didn't inquire when I was speaking to them. I have no idea what the margins are on these cars but I doubt they are planning to profit on basic stuff like oil/brakes etc., especially since you can get those done anywhere. Maybe they'll make more on major repairs after the warranty is up, but hopefully there will be independent shops to take those on by then. My personal cost of ownership so far has been very good as I expected. My only issue was this stupid brake service question. I also hate how the washer fluid tank is so tiny, it's a quarter of the size of my last vehicle's. But overall I've been very happy with the car - it fits my family perfectly, is comfortable on long trips, and I feel is very modern and luxurious without being ostentatious. Good luck, keep us posted with your experience.