Bluelink "outage" or issues sending ADDRESS to Car?

SO this has been going on for several weeks now. Using either the Bluelink APP or their WEB SITE, I input an Address for my NAV, I get a response that it was "SUCCESSFULLY SENT TO CAR". I power up my car and the usual pop-up never comes up asking me if I want to set "this address" as my destination. So I have to manually enter it into the NAV System.

Anyone else seeing this? I tried calling (worthless) BLUELINK SUPPORT only to get a msg that they're experiencing "high volume calls" & "ISSUES". I didn't want to wait on HOLD for 10-20 mins to chat with anyone YET. And emails to them never get respoinded to. This thing is so problematic. And to think they want $30/month once our trial period is over. hmmmph.

 

You should call and open a ticket with BLUELINK. I'VE HAD 1 open since February. Tell them your issue is "Unable to send a POI to the car." They have a log of many people with this issue.

 

My 2020 Ultimate (purchased Dec 2019) came with 3 year TRIAL ..

 

Wanted to give everyone an more detailed update on what is going on with this frustrating issue.

- Using BLUELINK (either via APP or their Web Site), sending a POI (Point of interest / Address) to my car was working perfectly until Jan 2021. I used to use it A LOT. Was a great feature.

- Starting January 2021, I would send the address only to never have it appear in the car .. waiting 5, 20, 30 mins, 1/2 day, full day.. It NEVER appears anymore. However the APP & WEB SITE both would say "POI SUCCESSFULLY SENT TO VEHICLE". << This appears in THEIR LOGS. But it NEVER Shows up in the car !

- Showed this problem to my Service dept. in January. They were able to reproduce. However, they are not "authorized" to replace the (suspected) HEAD UNIT & it thus required a ticket & research by BLUELINK; 3rd party.

- So I opened a ticket with BLUELINK early FEB. 2021.

- I have spent WEEKS in contact with them; the usual "HIGH VOLUME of CALL", wait times up to 25 mins most calls. I just put my cell on SPEAKER and waited it out.

- After 3 months of PROVING this problem exists (they reproduced it by Sending a POI to my car with me in it.) & verifying that the Jan 2021 NAV UPDATE didn't fix the issue, I got beyond frustrated after going thru the issue in every call with a different person. Their TECH Group NEVER called me to discuss. We RESET everything we could. They also supposedly updated my MODEM (remotely). After months of exasperation I escalated to a SUPERVISOR & discussed in great lengths - asking him to just "give me an authorization to replace the head unit!". He told me that this has been escalated and is one of their TOP ISSUES they "know about" -- several other customers "have reported this" and the Engineering team is trying to figure out the issue. They do NOT believe it is a HEAD UNIT issue at this point, but a software issue.

So here I sit with this issue. Out of fairness, they have been polite (once I'm able to get thru on the phone) & seemingly concerned. I told the supervisor I would check back in a month if I don't hear back. And they said they will "extend your Bluelink Subscription by the number of months" it takes to resolve this issue. So I guess that's a good thing, although I'd much prefer this issue to be fixed!

If you're seeing this issue, I strongly encourage you to open a Ticket with BLUELINK ... just be patient with their "HIGH CALL VOLUME". When you report it, make mention that this apparently is a "KNOWN ISSUE" at BLUELINK so they can do a search. Or refer them to this ticket number: 17708771

 

In the BLUELINK APP, your use the Search bar, then enter an ADDRESS. It brings up a Map. You then CLICK on "SEND TO VEHICLE"

Similar on the BLUELINK WEB SITE - After logging in, scroll down to "DESTINATION SEARCH", enter an address. It brings up a MAP and the option to "SEND ADDRESS TO VEHICLE".

This is in the US ... not sure for our friends up north.