18-097, charging problems .. pros/cons

Discussion in 'Clarity' started by JKroll, Jan 13, 2019.

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  1. JKroll

    JKroll Member

    I was having charging issues at my work and this SB would apply. But after thinking more about it .. is it really advisable to allow poor power quality to charge your battery.

    For me I can easily avoid it .. I would just charge at home with supplied charger rather than at public.

    I am thinking of just skipping this update. Any thoughts
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  3. MNSteve

    MNSteve Well-Known Member

    I don't think it's "poor quality power". From what's been posted here, non-Clarity owners are not having a problem charging at the same chargers that are tripping up the Clarity. I think it's just a case of the Clarity being unduly picky. I haven't seen anyone report any negative ramifications of having the update installed. Although I seldom charge outside of my home, I plan to have the update installed the next time the car is communing with the service department.
    insightman and ClarityDoc like this.
  4. neal adkins

    neal adkins Active Member

    a level 2 charger near my home worked fine for about 3 months. Then it started giving charging interrupted notifications after a few minutes of charging. But a tesla charges at the same charger with no problems. I'm considering the sb but also aware that the charging time could be longer after the update accordind to the experience of some who had the sb installed.
  5. insightman

    insightman Well-Known Member Subscriber

    I don't remember reading that anyone has experienced the longer charging times Honda warns about (I'm counting on being corrected if wrong). I believe (with no experience to verify) that the charging times would only be extended if the Clarity halted charging after detecting what it considers to be a power-line defect and then restarted multiple times. Without the SB update, it just stops after detecting a power-line defect and doesn't restart.
    neal adkins and MNSteve like this.
  6. Wilbur

    Wilbur New Member

    I was frequently having the charging problem at home with my Juicebox. I had the update done and have never had the problem since. I did not notice any change in charge times (approx. 2hours, 10 minutes from 0 to full). I agree that it was just a matter of the Clarity being overly picky!
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  8. Aaron

    Aaron Active Member

    I had the update applied and still have not been able to fully charge. Is there an update that allows the clarity to restart charging on it's own? I was under the impression I had to restart it myself using the app. I can't do this at work because I work in a place that doesn't allow cell phones inside.
  9. dnb

    dnb Active Member

    From this post and your other post it sounds like the dealer didn't apply all of the updates or didn't do them correctly.
  10. Aaron

    Aaron Active Member

    Interesting....I will take it back then.
  11. neal adkins

    neal adkins Active Member

    Thanks for the info....i think someone on the forum posted they experienced a longer charge time after the sb. I mostly have the problem at one charge station. The other one i tried had a the charging interruption a couple times but now seems to be working.
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  13. Alantn

    Alantn Member

    I have the software updated for a month now and have not experienced any charging stop or longer charging time since. I charge at work at Charge Point stations and experienced it once or twice a month before the update.
  14. mhb

    mhb New Member

    I had the same experience that going to the dealer for the SB18-097 update has not fixed my problem charging at a public level 2 charger at work. Is there anyway to confirm whether the update was correctly performed? (Besides going back to the dealer.)
  15. MNSteve

    MNSteve Well-Known Member

    I don't think that there is any customer-accessible information on which software updates have been applied.

    And the problem is . . . if the dealer didn't manage to apply the fix correctly the first time, there's no reason to believe any information they provide about its status. I consider this to be a huge problem for Honda - their support for the Clarity is pathetic, both at the local and national level. I have zero confidence in my local dealer to correctly service the car beyond a simple oil change. Based on what I read on the forum, this is a widespread problem. I have evangelized my purchase of a plug-in hybrid to many people, and exactly one of those has even heard of the Honda Clarity - there's no marketing from Honda.

    I realized when I bought the car that I was essentially signing up for a beta-test program, but I expected better support from Honda.
  16. Aaron

    Aaron Active Member

    I could not have said this better myself. I have minimal faith in dealerships in general. Add to that my already below average experience with my Honda dealer vis a vis the Clarity and I struggle to believe they know what they are talking about. As a matter of fact when I did take it in for the updates after my first "no range" mil experience they spent the day on the phone with Honda trying to figure out what they were doing. Not a good sign for a brand new car.
    Having said all that I do believe they applied the updates and that they applied them correctly (how do you not apply an update correctly?). I just don't think the update is the fix.
  17. KentuckyKen

    KentuckyKen Well-Known Member

    I’d go back to the dealer and tell them the update was not applied correctly or to completion. There have been posts where the dealer did the update but upon returning and having it hooked back up to the i-HDS, they found it wasn’t updated. As everyone has mentioned, the dealers and technicians are woefully inexperienced with the Clarity.
  18. MNSteve

    MNSteve Well-Known Member

    As Ken said, this can be an issue.

    I haven't observed the actual process of applying the updates, but I suspect sometimes this is a multi-step process. Compare it to updating your computer workstation - in some cases a reboot is required after "installing" the update. We know that in some of the Clarity updates that installation of actual parts is required, so it's very easy for me to envision a situation where a clueless technician performed only part of the update process.
  19. insightman

    insightman Well-Known Member Subscriber

    My dealer's wonderful service department (thanks to the manager, Brad) decided the updates were taking too long to install with their old computers and bought new computers to speed up the process. I was surprised Honda didn't supply the computers they use for service.
  20. MNSteve

    MNSteve Well-Known Member

    They probably just upgraded to XP.
    Pegsie and insightman like this.
  21. MPower

    MPower Well-Known Member

    What next? Installing Level 2 chargers or maybe even an 110v outdoor plug.
  22. insightman

    insightman Well-Known Member Subscriber

    My dealer's wonderful service department (thanks to the manager, Brad) has installed a trio of Leviton Level 2 chargers outside, next to the service bay door.
  23. MPower

    MPower Well-Known Member

    I haven't yet had occasion to explore the capability of the service dept other than having them order and install the winter tires. The tires are still on the rims so I guess they did that OK. This is my first Honda so I don't have any previous experience with them. However, my neighbor a long time customer thinks they are wonderful so we shall see.

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