12v fully charged back but can't start car

So maybe this service guy doesn't know that this car doesn't have an alternator. I asked him the 3 things they checked, and he said starter, alternator and 12v battery. I asked him if it was the traction battery that is getting replaced, he said it's called IMA battery. I'm not familiar with all the terms or acronyms, but just repeating what the guy said. He said it's rare that it gets replaced, something like once every 6 months.

Maybe they'll let me talk to the mechanic, not sure if they will though...

 

Will try, but that's what i got from him yesterday, maybe I'll know more when i get to pickup the car. Thanks for the warranty information, it really helped me to know that it was covered. I did also buy extended warranty (not everything, this one doesn't cover windshield or tires), supposedly will cover electronics though...

 

Thank you for the information maybe i can ask him again when i get the chance, I do feel like he's just saying stuff, I guess most advisors are not really that knowledgeable since they really only take the tickets.

 

Hi All,

just wanted to update you guys, so they told me they replaced both my main battery and the 12v. Supposedly would have costed around $6500, but was covered under warranty.

I wasn't able to talk to the service advisor or the mechanic, but here's info from the receipt

job1
Battery Not holding charge
GR-8 Result: Bad cell
Test code: 79s248-qx0600-0000000
Replaced Battery
OP code 710100
parts number 31500-sr1-100m Battery Group 51R

job 2
Electric Powertrain DTC
P062F Battery Condition monitor module B EEPR OM ERROR
P0A94 DC-DC Converter Performance
P1D3A Battery Condition monitor module B EEPR OM ERROR (FSA Operated)
P1D3B Battery Condition monitor module B EEPR OM ERROR (FSA Not-operated)
Retrieved DTCs, Contacted tech line and instructed to replace IPU High voltage battery pack due to internal failure.
Cleared DTCs and test drove vehicle. vehicle functioning as designed at the time.
OP CODE 1181p7
Parts Number
1D100-5wj-a02Rm
Description
Pack Assy, Battery
Core for 1d100-5wj....
return code for 1d100-5wj..

OL999-0911 Coolant typ2 blue

that's it. The service guy did mentioned to me when they replaced the battery they also had to drain the coolant, therefore there was that item in job 2

Thank you all for your support, and thank you for providing tips and advice on how to maintain this car. You guys are super awesome!
Happy Thanksgiving!

 

I'm not sure if the technician would actually know, since he had to call honda tech support. But I can ask my service advisor, let me try it see what he says.