Outagas
Member
Checking in with an update.
The tech support group at Wallbox has been nothing short of heroic on this.
They’ve analyzed logs, tried different firmware, had me pull the thing apart and take pics of circuit boards and wiring, asked for vehicle data, panel specs, tried reboots, restarts, etc etc. Nothing seems to cure the issue of reduced power charging on initial plug in and full power available if the session is cancelled and restarted- either from the car or Wallbox app.
They told me tonight it’s time to cry uncle and they’re just going to ship me a brand new unit, no charge.
Absolutely first rate customer service I’d say.
But wow will it be embarrassing if it turns out to be the car after all….
Thanks for all the ideas and thoughts.
The tech support group at Wallbox has been nothing short of heroic on this.
They’ve analyzed logs, tried different firmware, had me pull the thing apart and take pics of circuit boards and wiring, asked for vehicle data, panel specs, tried reboots, restarts, etc etc. Nothing seems to cure the issue of reduced power charging on initial plug in and full power available if the session is cancelled and restarted- either from the car or Wallbox app.
They told me tonight it’s time to cry uncle and they’re just going to ship me a brand new unit, no charge.
Absolutely first rate customer service I’d say.
But wow will it be embarrassing if it turns out to be the car after all….

Thanks for all the ideas and thoughts.