Mini App Unavailable data

  • Thread starter Thread starter Jeremie
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Jeremie

Jeremie

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In the app when trying to get the Charging History I am getting a Data Unavailable error.

When charging I can see the battery percentage go up, but when clicking on Charging plan. Same kind of error/try later.

It used to work but no more.

I uninstalled the app. Same.
Opened a ticket with Mini connected.

Was wondering if others are experience the same issue at the moment or had.IMG_9970.webp
 
I don’t recall seeing this problem previously. Do you mind sharing where you are located?


Sent from my iPhone using Inside EVs
 
I've never seen that, and am not currently having any issue with the app. Maybe your phone wasn't able to connect to the Internet for some reason?
 
I’m in California.

And it’s not an internet issue as I can connect to car and can lock/unlock the car via the app, and see the charge %z

Tried from home WiFi, or away with cellphone data.

I suspect this might be related to the fact that I used to be the primary user on the app and then we added my wife and we made her primary and me secondary.
She also has the same data unavailable issue.

Probably some wires got crossed in the mini backend thing living the cloud ☁️
 
Thanks for asking. No the data us not back :(
I called the Mini connect support yesterday and they said it usually takes 10 days for the IT support to treat tickets so I should call back Monday.

Will update this thread when I get more info.
 
Jeremie said:
Thanks for asking. No the data is not back :(
I called the Mini connect support yesterday and they said it usually takes 10 days for the IT support to treat tickets so I should call back Monday.

Will update this thread when I get more info.
Click to expand...

Did your charging history finally reappear in the app?


Sent from my iPhone using Inside EVs
 
So... yes but no.

Support came back to me saying they were seeing a provisioning issue on the backend side.
Gave me some steps to follow (including Update MINI Services sub-menu I did not know existed),
I was hopeful but it did not work...

But, I ended up uninstalling and reinstalling again, this time going back to me being the primary user and the data is now showing.
Same for my wife as secondary user.

It seems like once you are primary you cannot move to being a secondary.
A bit frustrating. Will keep pushing.
 
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