MrFixit
Well-Known Member
Juicebox Users:
A problem has come up for me with JuiceBox application support...
An email came out on 1/19 (which went straight to my SPAM folder, so I didn't see it)... Here is an excerpt of what it said:
"To provide you with the best user experience and new functionalities, we are transitioning to a new and improved platform for charging management. Your charging station will be migrated to the new JuicePass app (Enel X Way app). The EV JuiceNet app along with web browser access to your charger via home.juice.net will no longer be supported after February 20, 2023. Configurability and control of your chargers must be done via the new JuicePass app (Enel X Way app) which can be downloaded on iOS or Android. "
I discovered this when my web access to the JuiceBox suddenly stopped working around 1/18/23. My JuiceBox reported offline when it wasn't. After contacting their customer support, I was informed of the above. Reluctantly (because I had no choice) I installed the new 'JuicePass' App (Android). I have learned that it is a giant step backwards from what I have happily used during the past 4 years. Not to mention that for me, it is not just poor, but it is actually totally broken....
Highlights of what I could do (but now can't)
1. Real-time view of EVSE temperature, line voltage, current, input power - Gone in the new App.
2. Real-time graph of the current session, power and kWh - Gone in the new App
3. Historical session data (including the ability to graph historical data) - New App does not graph historical data, AND they are not porting existing historical data into the new App... Most historical data is gone
4. I preferred the web tool (at home.juice.net) - Web tool no longer works, and no definite plans for a new one
5. JuiceBox published an API to allow you to write your own program to access some data and controls. I was using this, but now that the web-tool is gone, the API no longer works,
6. I used to be able to select notification emails for things like charging started, charging ended, JuiceBox off-line, etc. That functionality is now gone (probably died with home.juice.net).
Non-Functionality of the new App (Android, for me):
The new App seems completely non-functional to me. It reports "Plugged In" when the vehicle is not plugged in. When I charged this morning, the App indicated "Charging Paused" when is was actually charging. When the session was completed it recorded a 1.5 hour session with 0 kWh, when I know there was an input of at least 7 kWh. The car actually charged just fine, but JuicePass was totally unaware of that fact. When I first wanted to charge this morning, the App reported "The charger works correctly", but after charging, it did not return to that status, but rather, says "Plugged In" when it is NOT plugged in.
On the bright side, I believe the hardware is perfectly functional. It has charged just fine in spite of all this. So, thus far, it as been strictly software / server problems. I have an ongoing dialog with enel-X, but this has all been very disappointing. I know not everyone is a fan, but I have been an advocate of JuiceBox. Not so sure going forward...
Please respond to this thread if you have a JuiceBox and either experience (or not) any of these problems !!
A problem has come up for me with JuiceBox application support...
An email came out on 1/19 (which went straight to my SPAM folder, so I didn't see it)... Here is an excerpt of what it said:
"To provide you with the best user experience and new functionalities, we are transitioning to a new and improved platform for charging management. Your charging station will be migrated to the new JuicePass app (Enel X Way app). The EV JuiceNet app along with web browser access to your charger via home.juice.net will no longer be supported after February 20, 2023. Configurability and control of your chargers must be done via the new JuicePass app (Enel X Way app) which can be downloaded on iOS or Android. "
I discovered this when my web access to the JuiceBox suddenly stopped working around 1/18/23. My JuiceBox reported offline when it wasn't. After contacting their customer support, I was informed of the above. Reluctantly (because I had no choice) I installed the new 'JuicePass' App (Android). I have learned that it is a giant step backwards from what I have happily used during the past 4 years. Not to mention that for me, it is not just poor, but it is actually totally broken....
Highlights of what I could do (but now can't)
1. Real-time view of EVSE temperature, line voltage, current, input power - Gone in the new App.
2. Real-time graph of the current session, power and kWh - Gone in the new App
3. Historical session data (including the ability to graph historical data) - New App does not graph historical data, AND they are not porting existing historical data into the new App... Most historical data is gone
4. I preferred the web tool (at home.juice.net) - Web tool no longer works, and no definite plans for a new one
5. JuiceBox published an API to allow you to write your own program to access some data and controls. I was using this, but now that the web-tool is gone, the API no longer works,
6. I used to be able to select notification emails for things like charging started, charging ended, JuiceBox off-line, etc. That functionality is now gone (probably died with home.juice.net).
Non-Functionality of the new App (Android, for me):
The new App seems completely non-functional to me. It reports "Plugged In" when the vehicle is not plugged in. When I charged this morning, the App indicated "Charging Paused" when is was actually charging. When the session was completed it recorded a 1.5 hour session with 0 kWh, when I know there was an input of at least 7 kWh. The car actually charged just fine, but JuicePass was totally unaware of that fact. When I first wanted to charge this morning, the App reported "The charger works correctly", but after charging, it did not return to that status, but rather, says "Plugged In" when it is NOT plugged in.
On the bright side, I believe the hardware is perfectly functional. It has charged just fine in spite of all this. So, thus far, it as been strictly software / server problems. I have an ongoing dialog with enel-X, but this has all been very disappointing. I know not everyone is a fan, but I have been an advocate of JuiceBox. Not so sure going forward...
Please respond to this thread if you have a JuiceBox and either experience (or not) any of these problems !!
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