Volvo XC40 Recharge - typical Volvo Unreliable?

  • Thread starter Thread starter John Kim
  • Start date Start date
  • Replies Replies 39
  • Views Views 20K
J

John Kim

Member
How’s other Volvo XC40 Recharge? My XC40 Recharge been just terrible, less than 700 miles not even have plate on it.
At ~80 miles infotainment system got stuck in reloading screen and got reset to factory default and lost driver side navigation view.
At~120 miles stuck in “Gust profile” and requires full reload of Software- dealer couldn’t even fix this repairs without help from Volvo USA.
At ~580 miles AC stopped working.
At~640 miles, looks like June update happen to car and YouTube music and few other apps stop working.
 
John Kim said:
How’s other Volvo XC40 Recharge? My XC40 Recharge been just terrible, less than 700 miles not even have plate on it.
At ~80 miles infotainment system got stuck in reloading screen and got reset to factory default and lost driver side navigation view.
At~120 miles stuck in “Gust profile” and requires full reload of Software- dealer couldn’t even fix this repairs without help from Volvo USA.
At ~580 miles AC stopped working.
At~640 miles, looks like June update happen to car and YouTube music and few other apps stop working.
Click to expand...
Sucks to have this sort of experience, especially considering the price tag. A lot of this sounds like software, and the company now understands how important it is to create its own. Hopefully, they'll get this sorted for you because. Their future depends on giving customers an experience appropriate to the price.
 
At 717 mile, Car rebooted in middle of traffic still moving, trying get the AC fixed on my the way dealer. At least AC started working again.4E01339F-26C3-4CF0-8803-D494C575DD0B.webp
 
OMG, this car is terrible.

At ~80 miles infotainment system got stuck in reloading screen and got reset to factory default and lost driver side navigation view.
At~120 miles stuck in “Guest profile” and requires full reload of Software.
At ~580 miles AC stopped working.
At~640 miles, looks like June update happen to car and YouTube music and few other apps stop working.
At ~740 miles just shut down and restarted in middle of driving.
At ~1140 miles shut down and restarted in middle of driving again.
At ~1500 miles shut down again.


At ~1800 miles stuck in "Charging" State.
 
JT Rock said:
John, the charging status looks normal when charging has completed. The menu title called "Charging" doesn't mean that it is currently charging.

Normally when charging was completed and unplugged XC40 shows not charging and disconnected, XC40 still think that it’s still changing and connected.

Charging status in the vehicle's charging socket | Charging the high-voltage battery | Electric motor and charging | XC40 Recharge Pure Electric 2021 | Volvo Support

Charging status in the instrument panel | Charging the high-voltage battery | Electric motor and charging | XC40 Recharge Pure Electric 2021 | Volvo Support
Click to expand...
 
Having trouble with technology? You've interjected your wording into a quote from me. Likewise, you are misunderstanding the operation of your vehicle. I tried to provide direct links to the owners manual to help you interpret the charging status.
 
JT Rock said:
Having trouble with technology? You've interjected your wording into a quote from me. Likewise, you are misunderstanding the operation of your vehicle. I tried to provide direct links to the owners manual to help you interpret the charging status.
Click to expand...
So cable is disconnected and charging is completed, but car is showing still charging and cable is connected is normal? Look at the color of charging port- it’s green and stay green even though charging port was closed it stay green and dashboard clearly show “charging” not completed.
Unlike you I actually works in this area build HW and write firmware, how can this be normal.
 
Last edited:
John Kim said:
but car is showing still charging and cable is connected is normal?
Click to expand...
I'm only going by what your video showed. It does not show that it is currently charging. Is there other footage that you have which can prove what you say?

John Kim said:
I actually works in this area build HW and write firmware, how can this be normal.
Click to expand...
Exactly! You are human and can make mistakes.
 
JT Rock said:
I'm only going by what your video showed. It does not show that it is currently charging. Is there other footage that you have which can prove what you say?


Exactly! You are human and can make mistakes.
Click to expand...
Get your eye glasses and look closely and look at the color of charging port, it’s green and stayed green and look at the dashboard it’s showing “charging”. If you can afford to have XC40 Recharge then look at your charging port when it is not charging-it shows white light or no light.
 
I tried posting links to save space, but I think you aren't reading them. Here is a snip of the charging status light meanings:
upload_2021-8-8_16-6-38.webp
 
JT Rock said:
I tried posting links to save space, but I think you aren't reading them. Here is a snip of the charging status light meanings:
View attachment 13050
Click to expand...
So you think that charging port staying lit green continuously (5 hours and still counting it’s still green) regardless of charging status or even charging port is closed is normal-trolls!
 
Last edited:
I went out to my car just now to validate... After charging is complete, it shows exactly like the manual says:

Here is what it looks like while charging:
upload_2021-8-8_16-53-26.webp​


After charging limit has been met (60% in my case):
upload_2021-8-8_16-56-11.webp
upload_2021-8-8_16-56-43.webp​
Solid green light (just like the manual says)

NOTE: it will turn white after the car uses up a little bit of energy. (I'm not sure what that threshold is)
 

Attachments

  • upload_2021-8-8_16-54-33.webp
    upload_2021-8-8_16-54-33.webp
    17 KB · Views: 3
  • upload_2021-8-8_16-54-59.webp
    upload_2021-8-8_16-54-59.webp
    11.4 KB · Views: 3
JT Rock said:
I went out to my car just now to validate... After charging is complete, it shows exactly like the manual says:

Here is what it looks like while charging:


After charging limit has been met (60% in my case):
Solid green light (just like the manual says)

NOTE: it will turn white after the car uses up a little bit of energy. (I'm not sure what that threshold is)
Click to expand...
My XC40 still stayed lit bright green (6 hours and counting) and still showing charging and connected.
 
Here we go again. I don't know what are you trying to say. Where in your video does it show that it is charging and connected? Everything I saw shows that the charging was complete at 90%. Saying "6 hours and counting" doesn't prove anything. The XC40 has very little 'vampire drain' most of the time unless it needs to charge the LV battery or maintain the temperature of the HV battery. The LED should turn white once it is a little under 90% SOC.
 

Attachments

  • upload_2021-8-8_17-13-50.webp
    upload_2021-8-8_17-13-50.webp
    566 bytes · Views: 5
JT Rock said:
Here we go again. I don't know what are you trying to say. Where in your video does it show that it is charging and connected? Everything I saw shows that the charging was complete at 90%. Saying "6 hours and counting" doesn't prove anything. The XC40 has very little 'vampire drain' most of the time unless it needs to charge the LV battery or maintain the temperature of the HV battery. The LED should turn white once it is a little under 90% SOC.
Click to expand...
Who are you? For regular users you seems to have way more insight to technical detail that only Volvo or people worked on the system. Why don't guy fix the SW on the car instead of going around monitoring the forum and trying to control what people saying about the problem with the car?

Problem is the car charging port light stay lit green and dashboard showing "Charging".
 
Finally got IHU replaced by dealer today, but sadly issue didn't get fix.

At ~80 miles infotainment system got stuck in reloading screen and got reset to factory default and lost driver side navigation view.
At~120 miles stuck in “Guest profile” and requires full reload of Software.
At ~580 miles AC stopped working.
At~640 miles, looks like June update happen to car and YouTube music and few other apps stop working.
At ~740 miles just shut down and restarted in middle of driving.
At ~1140 miles shut down and restarted in middle of driving again.
At ~1500 miles shut down again.
At ~1800 miles charging port stuck in Green.
At ~2220 miles IHU replaced, AC issue is not fixed. Volvo think that replacing IHU will fix the Air Condition.
At ~2250 miles same day that IHU was replaced reboot again.

Yes, Volvo is aware of Air Condition issue with compressor on Volvo XC 40 Recharge- they are not sure how to fix it.
 
Just curious.. how many times have you called Volvo USA.. and how have they responded?

I just had the software totally reloaded.. I told them I bet it is stuck in Guest profile.. and they were confused.
My air did not work, but they seem to have resolved it.. said it was software.

I cannot connect my car to Volvo On Call so cannot use the ap for metrics.

Other than that car drives great.. it stinks to not use the things that make Volvo cool.

I wish I had bought a Tesla. this was a big mistake.
 
Lynn K Read said:
Just curious.. how many times have you called Volvo USA.. and how have they responded?

I just had the software totally reloaded.. I told them I bet it is stuck in Guest profile.. and they were confused.
My air did not work, but they seem to have resolved it.. said it was software.

I cannot connect my car to Volvo On Call so cannot use the ap for metrics.

Other than that car drives great.. it stinks to not use the things that make Volvo cool.

I wish I had bought a Tesla. this was a big mistake.
Click to expand...

Volvo indicates issue could be related to IHU, but after my IHU was replaced issue still happening. Also indicating that issue could be AC compressor. I called multiples times, and had multiple ticket opened with them. Issue here Volvo seems to be out of stock on IHU to fix the infotainment system, and AC parts also out of stock for next 6 months as well. And dealer also require additional equipment in order make fix on the AC. I am waiting Volvo to buy my car back, but, I am willing to go full litigation with Volvo USA and local to make a point. I requested State of Washington Attorney General office for review and assistance in resolving this matter, you may also want to do this since there is safety issue involved.
 
You must log in or register to reply here.
Back
Top