We bought our ID4 on June 24th this year. We thought it would be a fun road trip car to take to San Diego from Phoenix area and stop in Yuma. We have had nothing but trouble charging at the Electrify America station in Chandler and Tempe. Out of maybe 12 or 15 times to the station (we were out of town in July) all but 1 of them had had issues and I had to call into the support team. Each time they are able to get me going, sometimes it's a 5 minute hold and once it was 20 minutes. The station is 3 miles from our house.
It has been hot here in Arizona of course. They like to blame the heat. It has been as hot as 111 when I tried a couple times and I was sweating because this station has no shade whatsoever. The nozzles were so hot yesterday I had to drop it like a hot potato. Most times we had to move from pump 1 to another pump because it shuts off. It has been so frustrating. Luckily I only work part time. This would not be good for someone on a tight work schedule.
Today it started out charging at 125 kwh and within a few minutes it was down to 33. I called in and leave comments and they say they are putting in a work order. Seeing that it happened at a different station this weekend, I would say it might be the car. I called my service advisor and he wants me to leave the car in for 5 days.
We were wanting to use the free 3 year charging, but this has been ridiculous wasting sometimes 1 to 1.5 hours to get a partial charge enough to get by. I have been to the station 3 days in a row. I hope they make it right. We are looking at home chargers also.