I was told today because of recall 200, Hyundai wants buy back our cars

Matt D said:
View attachment 12355 Oh, and the buyback letter says that I need a payoff quote and a applicable per diem. I see the payoff quote on the Hyundai finance site, but I don't see where or what the per diem is? Anyone know where to find that?

Also, anyone have advice for negotiating the mileage deduction? If they go by P29, I went two get that done two full months after reducing my charge, so about 2500 miles less than went I brought it in.
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If you pull the payoff quote from HMF, it includes the per diem.. I sent them what I gott of the HMF site and it was good enough for Sedgwick.. It has been 2 weeks now since I submitted my documents to Sedgwick.. Haven't heard from anyone since.
 
I called Hyundai, got a case number, got a call from my case manager, an initial buyback offer from Hyundai, and then a call from Sedgwick. All within 10 days.

So far so good.
I asked my case manager about different options on how to remedy the issue. If they plan to exchange the batteries at some point, but nothing. Haven't heard anything about that at all. Just the buyback.
 
I filled out their form on their customer service website 6/2. Got confirmation that I would hear from someone within a week on 6/3. Received that call and the buyback letter on 6/8. Got the call from Sedwich on 6/10 and just sent the paperwork over today (6/11). Awaiting confirmation of receipt. The e-mail included "please be advised normally the process takes 4-6 weeks from receipt of all documents. " So it's going to be a waiting game.

I could not get a 30 day payoff as they requested, so a 10-day pay off showing daily interest was sufficient. I couldn't get all my payment information from Capital One Auto so I had to use redacted bank statements for the missing months to show my payments. They didn't ask me current mileage, but the Hyundai customer service person did thank me for doing the 80% recall so I'm guessing they will get mileage from that. He also said something to the effect of "since we are re-purchasing all these cars..." when stating that I would get the re-purchase offer. I was able to choose which Hyundai dealer to drop off the vehicle when the time comes - I chose the closest, which is in another state, and not the one that I purchased from.
 
NRH said:
I think I found it. https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/create-new-case.html

Was able to create a new case and got an auto reply with a case number.
I've been putting off calling to open a case because folks have said the wait times were long, and I can't deal with that this past 2 weeks. This was a painless 30-second alternative!
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I wonder if there's a way to look up your current case. I had regular hyundai customer service open a case and they said they sent it to hyundai national, but I have no idea what she wrote in it.
 
Jimct said:
Occasionally topping off to 100% just prior to longer drives shouldn't be a problem.
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Transport Canada Recall No. 2020-477" As a result, the high-voltage battery could short circuit while the vehicle is parked, charging, or driving. "
NHTSA CAMPAIGN ID: 21V127000" An electrical short internally within battery cell(s) increases the risk of a vehicle fire while parked, charging and/or driving."

I never caught the "driving" part,this isn't good as the vehicle could ignite during any normal use scenario.
 
Jgood said:
Call me skeptical but this sounds dicey. What about the federal tax credits everyone got for purchasing a Kona? Those have been claimed long ago for most of us. We got a small state rebate too. And who's going to determine the value of your Kona? The local dealer? That sounds totally above board! More to the point...we've received an official NHTSA recall that states,...

"You will receive a second notification letter when the remedy is available,
and the Battery System Assembly will be inspected, and replaced—if necessary."
​
I'm thinking Hyundai is going to have a difficult time suddenly changing their solution now that they've already notified customers in this way. I suppose it could happen, but the rumored buy-back seems to me to be the path of greatest resistance for Hyundai.
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Since the BSA portion of the recall failed,these vehicles will need a new battery. Fact Hyundai used the following words "replaced—if necessary" is a problem.This isn't a solution,it's avoiding the inevitable{buyback} if they can't provide an actual date for Li-ion replacement. Recall 21V-127 was March 2021,Kona EVs have now been reduced by 20% range. I feel they can potentially ignite given their software recall didn't work before the range reduction.Hyundai is throwing darts in the dark with a real safety risk. As others have mentioned,diminished value of the Kona EV impacts owners for resale/trade as the situation remains unresolved.
The tax credits belong to the customers,so Hyundai would need to refund them in a buyback so the customer can apply it/them to another vehicle. Tesla,and GM EVs for example no longer qualify for a federal tax rebate.
 
Chris Alemany said:
I think it is worth considering that the model is only being discontinued in Korea. The US and presumably International variants are continuing. I've really got no issue with the car itself. Recalls happen with all cars. A warranty replacement with a 2020 or 2021 model would be acceptable to me.
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Just make sure it's not the 2021 that's captured in the Li-ion recall:confused:
 
Chris Alemany said:
Indeed. I was frankly very disappointed (and still am) in Toyota's reluctance to use their considerable knowledge of hybrids and world leading manufacturing to put out a full BEV vehicle. But... I committed that my next car would not have an ICE, and the Kona was, and still is, a highly rated vehicle. I am not naive enough to think this recall might not sink the whole project for Hyundai, but I do believe they are a serious company that still wants to be a major player in the market and that's going to drive them, pun intended, to treat their customers right.
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Kona electric Li-ion hiccup is more LG.As someone who also researched before committing sight unseen,I hope Hyundai offers options to those who purchased:buyback,replacement,or Li-ion replaced with SK. Reason,agreeing with @BlueKonaEV , the depreciation is problematic with the current Li-ion {potential fire }recall. No one will offer a fair trade,and early adopter Kona owners shouldn't suffer the deficit from over a year of Li-ion campaigns leading to the recall.

As for the other issues the early Kona electrics face/faced,Hyundai needs to listen to its customers to work together to resolve them because they're intermittent.With few that could have catastrophic results if ignored,eg.AEB.
 
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Disagree, an informed buyer will look up the VIN history. One can't assume the Li-ion replacement will work,and is Hyundai going to reduce the buffer so owners no longer benefit from the range? Many of us on this forum,without hypermiling exceeded EPA rated range. Once the software updates began, range reduced,as well as charging times for some. Vehicle resale/trade algorithms aren't going to be kind in calculating resale.HMC knew of the Li-ion issues in Korea before the campaigns began,yet customer concerns were dismissed.

GPM432 said:
I take the opposite opinion here. The battery replacement is a blessing to me. My Kona is the best car I have ever had and I have had a few. Except for the pain in the *** taking it in for recalls my car has run like a charm. To me the battery replacement is a bonus. It will be like a new car to me. Taking a buy back will be the worse thing one can do. If they say offered you a new Kona instead then that is different. So just think of the loss you will take on a low ball buy back and you still we have to find another car.

If you look at it in terms financially then your loss will be great. So I say take the new battery and consider it as a new car. The battery is the main component so you now have a new car. Your resale value should be higher then a regular 2019 or 2020 Kona . So I say take the new battery and run...
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Chris Alemany said:
Yes. Edited to add that that is my preferred option at this point.
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Government rebates by the way cannot be deducted from a buyback as they are yours.Any buyback will be what your full amount was,plus any government rebates applied. CAMVAP doesn't appear to have a consumer friendly environment,and the deduction for use isn't fair in my opinion as the 2019 Li-ion issue existed throughout its life cycle. GM, if they do offer full buyback on price paid for 2017-2019 for those who want it,this is fair due to the depreciation penalty due to the Li-ion recall* Where Tesla wouldn't even accept a trade with one of our members, bluekonaev?
 
ehatch said:
Transport Canada Recall No. 2020-477" As a result, the high-voltage battery could short circuit while the vehicle is parked, charging, or driving. "
NHTSA CAMPAIGN ID: 21V127000" An electrical short internally within battery cell(s) increases the risk of a vehicle fire while parked, charging and/or driving."

I never caught the "driving" part,this isn't good as the vehicle could ignite during any normal use scenario.
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This is what really makes me crazy. It includes driving. So does that mean if we charge to 100 at *any* time now we are liable?? What would our insurance say? Unacceptable.


ehatch said:
Government rebates by the way cannot be deducted from a buyback as they are yours.Any buyback will be what your full amount was,plus any government rebates applied. CAMVAP doesn't appear to have a consumer friendly environment,and the deduction for use isn't fair in my opinion as the 2019 Li-ion issue existed throughout its life cycle. GM, if they do offer full buyback on price paid for 2017-2019 for those who want it,this is fair due to the depreciation penalty due to the Li-ion recall* Where Tesla wouldn't even accept a trade with one of our members, bluekonaev?
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Agreed.

So, for Canadian owners. here is my latest update. I got an email for the first time. I have a feeling they are scared to call. They are aware of my dissatisfaction at least. I am considering my options as to whether I call them and demand a buyback. I find this behaviour unacceptable for a reputable company.

….
Dear Mr. Alemany,

Greetings from Hyundai Canada. Here is an update on your case —— and your request for a replacement vehicle due to the Recall R0183 and the reduced charge on your battery.

After review, your request for a loaner has once again been denied, however, you have been placed on a priority list for when the batteries will be available in July.

We sincerely apologize for any dissatisfaction this may cause.

Sincerely,

Customer Relations,
Hyundai Auto Canada



Sent from my iPad using Inside EVs
 
Chris Alemany said:
This is what really makes me crazy. It includes driving. So does that mean if we charge to 100 at *any* time now we are liable?? What would our insurance say? Unacceptable.

….
Dear Mr. Alemany,

Greetings from Hyundai Canada. Here is an update on your case —— and your request for a replacement vehicle due to the Recall R0183 and the reduced charge on your battery.

After review, your request for a loaner has once again been denied, however, you have been placed on a priority list for when the batteries will be available in July.

We sincerely apologize for any dissatisfaction this may cause.

Sincerely,

Customer Relations,
Hyundai Auto Canada



Sent from my iPad using Inside EVs
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Why would you want a loaner,to wait for your "July" Li-ion replacement?

Unlike another member here,I wouldn't leave my Kona electric indefinitely for the Li-ion to arrive,and then for the install even with a loaner .Especially since it would be an ICE.

What IF the replacement Li-ion doesn't return our Konas to pre recall specs.? Or Hyundai decides to maintain the reduced buffer I feel one of the campaigns,or recalls have already done? This isn't returning the vehicle to its pre campaign,or recalls state isn't an acceptable solution as one of the vehicle's core design has been altered.
 
ehatch said:
Why would you want a loaner,to wait for your "July" Li-ion replacement?

Unlike another member here,I wouldn't leave my Kona electric indefinitely for the Li-ion to arrive,and then for the install even with a loaner .Especially since it would be an ICE.

What IF the replacement Li-ion doesn't return our Konas to pre recall specs.? Or Hyundai decides to maintain the reduced buffer I feel one of the campaigns,or recalls have already done? This isn't returning the vehicle to its pre campaign,or recalls state isn't an acceptable solution as one of the vehicle's core design has been altered.
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When I first called them, before I even had a chance to mention buyback, they suggested a loaner as the original timeline was November at the earliest and up to 18 months at the latest.

They asked for my driving details and decided that since I’m not commuting due to pandemic restrictions, I can live with 80% and they’ll put me to the “front of the line” for a replacement, apparently now as early as July. When I asked beginning or end of July they didn’t have an answer… the service fellow had already said that they won’t be able to start doing replacements until August at the earliest. So I am not putting much stock in their July timeframe. Further, I *do* still want to use and have need for the 100% so I made the case manager ask again and this is rejection 2.

I suspect if I ask for a Buyback they will now say again that since I am at the front of the list they won’t be offering one.

Have any other Canadian customers been in touch with Customer Relations?


Sent from my iPad using Inside EVs
 
You know, all this talk about buybacks and angst about 80% charging doesn't change my view of my Kona (Ultimate trim) in the slightest. Been driving it quite a bit lately, and still like it a lot, even more than when we first got it. I see no reason to replace it, esp when I look at the latest new EV models coming out, incl the Ioniq 5. The Kona still stands up very well to all of them right now. The size is perfect for us, and it drives great. The range now on mine is back up to 400 kms at 80% which extrapolates to 500 kms at full charge. And no other issues, just the warranty and recalls, which our dealer handled very well, never more than a day in the shop. And oh, I still like the funky looks. Wow, what more could I want?

So at this time, I would be very happy to stay with our Kona. And actually, the longer it takes to change the battery, the better. That will essentially set back the odometer to zero as other wear items on an EV are minimal, compared to an ICE vehicle.

But good luck with the rest of you guys who want to replace your Kona. Just hope that you will be happy with your decision in the end.
 
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