Did you also have the reduction drive replaced a the same time? How many miles on the new traction motor?U.K.
My 2019 Kona electric had the traction motor replaced when 1yr old. 1 yr later it is back in the garage with the same noise and I suspect the motor will need to be replaced again. Should I reject the vehicle and ask for my money back?
Yes, but did you also have your reduction gear assembly replaced before or at the same time?Traction motor and bolts replaced. New engine has done about 8,000 miles maybe less - I can look it up. Always driven very gently (>5miles/ KWh) and never more than 70mph
The reduction gear has never (to my knowledge) been replaced. The car is still in the garage and I have not been told what ‘technical’ say is the problem and what ‘guarantees’ are going to do about it. I have reiterated that I want my money back. Two new motors in 12 months - it is not good enough to simply fix and return again.Yes, but did you also have your reduction gear assembly replaced before or at the same time?
Thanks, that's good to know. My understanding is that both the motor and reduction drive needs to be replaced with this problem. I had mine done (both) last year and after about 13K kms, all still good.The reduction gear has never (to my knowledge) been replaced.
I don't think that is necessarily true. I think initially they were doing all sorts of random remediation efforts because the problem wasn't well understood. It now seems to be mainly an issue a failing outboard motor bearing. I suppose given enough time this could cause issue with the reduction gear box but the main fix from Hyundai continues to be just a motor swap.Thanks, that's good to know. My understanding is that both the motor and reduction drive needs to be replaced with this problem. I had mine done (both) last year and after about 13K kms, all still good.
Graham, I feel your pain and appreciate your frustration. Hopefully the new replacement fixes at least the noise. I continue to monitor my new motor with trepidation. During the winter it was a bit on the noisy side during cold startup but no clicking. For posterity I noticed the original motor noise at 8000km, it was replaced at 17,000km, I am now at 37,000 km and its mostly ok.Well the traction motor has been replaced again ( but not the reduction gear). On the day I collected the car I had a DVSA letter informing me that the high voltage battery has to be replaced because of risk of fire and that I should reduce maximum charging and not keep the car under cover until this is done.
Dreadful customer experience at Richmond Hyudai Portsmouth and Hyudai UK who seem to care little that I have had two traction motors in 13 months with over 8 weeks off the road in this time due to delay in sourcing parts and that I am awaiting battery replacement sometime - hope vehicle doesn’t set alight to me or house in the meantime.
No compensation for inconvenience, costs, anxiety and no recognition of impact of residual value of the car.
Buyer beware!
Mine was a subtle clicking when it started. Most noticeable at speeds under 10/15 mph and more marked going uphill. Gets louder fairly quickly and in my case (twice) has needed new traction motor. 4 weeks waiting for disassembly, agreement as to cause and covered by guarantee, sourcing part.