My Home EVSE Stopped Working

  • Thread starter Thread starter Clamps
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Clamps

Clamps

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Last summer I purchased the ChargePoint Home Flex and installed it some time in late August. Only used it a handful of times and after returning home from abroad last week I noted the status light was flashing. Tried to access app and it said it was offline and I could not get it to reconnect. Contacted a rep and he tried to help me remotely but was unable to restart system.

His solution was to submit a ticket to the higher ups which usually results in sending out a new unit. He told me process takes about a week to receive replacement. I asked if they would pay for the electrician to reinstall and he essentially said no by stating I could do it myself.

Should find out sometime tomorrow. Fingers crossed.
 
Since everything is installed already, replacing shouldn't be a big issue. Obviously make sure the circuit breaker is pulled, but then these units are usually pretty easy to connect/disconnect. I'd assume a screwdriver is all you're going to need.
 
I heard back from ChargePoint. So this is the info they want you to gather before sending a replacement EVSE for broken equipment:

--------------------------------------------------------------

Based on the troubleshooting performed, we can move toward replacing the charger for you. In order to do so, please provide the following information.

1: Pictures of the station:


Powered on:

  • 1 Picture of the station mounted on the wall.
  • 1 Picture of the indicator lights on the left hand side of the station.
  • 1 Picture of the charging handle from each side profile.
  • 1 Picture of the charge handle inside the plug.
  • 1 Picture of the Breaker panel pointing out the specific breaker dedicated to the charging station.
Powered off:

  • 1 Picture of the station MAC Address located under the front cover on a QR Code Sticker ( usually begins with 0024: ).
    • The front cover faceplate can be removed by pulling from the bottom.
  • 1 Picture ( close up ) of the wiring in the station ( take off the access panel with the two flat head screws on it ).

2: Proof of Purchase:
  • Showing ( Name, Address it was/can be shipped to, Model Purchased, Amount Paid, Cord Length )

3: Address Verification ( Please make sure the listed info below is correct ):

----------------------------------------------------------------

Quite a few hoops considering their rep diagnosed it was a failed unit remotely.
 
Clamps said:
I heard back from ChargePoint. So this is the info they want you to gather before sending a replacement EVSE for broken equipment:

--------------------------------------------------------------

Based on the troubleshooting performed, we can move toward replacing the charger for you. In order to do so, please provide the following information.

1: Pictures of the station:


Powered on:

  • 1 Picture of the station mounted on the wall.
  • 1 Picture of the indicator lights on the left hand side of the station.
  • 1 Picture of the charging handle from each side profile.
  • 1 Picture of the charge handle inside the plug.
  • 1 Picture of the Breaker panel pointing out the specific breaker dedicated to the charging station.
Powered off:

  • 1 Picture of the station MAC Address located under the front cover on a QR Code Sticker ( usually begins with 0024: ).
    • The front cover faceplate can be removed by pulling from the bottom.
  • 1 Picture ( close up ) of the wiring in the station ( take off the access panel with the two flat head screws on it ).
2: Proof of Purchase:
  • Showing ( Name, Address it was/can be shipped to, Model Purchased, Amount Paid, Cord Length )

3: Address Verification ( Please make sure the listed info below is correct ):

----------------------------------------------------------------

Quite a few hoops considering their rep diagnosed it was a failed unit remotely.
Click to expand...
Your photography skills should be greatly improved once these processes are completed:D
Hopefully the new replacement unit (not rebuild) works and they include a preprinted (and prepaid shipping) return label in the new box.
 
electriceddy said:
Your photography skills should be greatly improved once these processes are completed:D
Hopefully the new replacement unit (not rebuild) works and they include a preprinted (and prepaid shipping) return label in the new box.
Click to expand...

Good to know in their reply to my info that it will be a brand new replacement. Also happy with their very quick response. Just hope the new unit will be more reliable.
 
I received my replacement EVSE yesterday and installed today. Esprit was correct, replacing was easy. I had one issue, disconnecting the charge cable but eventually figured it out. Interestingly the new EVSE was just the box, I had to move the 18ft cable from the old unit to the new one. That part was a bit fidgety but it worked. They did give me a shipping label to return. All in all it was an easy-ish process minus the photo montage procedure it also took a bit longer to receive the replacement than I was told. I had to call to track down my new EVSE and they were all apologetic and said it would be a week longer after call.
 
Clamps said:
I received my replacement EVSE yesterday and installed today. Esprit was correct, replacing was easy. I had one issue, disconnecting the charge cable but eventually figured it out. Interestingly the new EVSE was just the box, I had to move the 18ft cable from the old unit to the new one. That part was a bit fidgety but it worked. They did give me a shipping label to return. All in all it was an easy-ish process minus the photo montage procedure it also took a bit longer to receive the replacement than I was told. I had to call to track down my new EVSE and they were all apologetic and said it would be a week longer after call.
Click to expand...
Kind of surprised Chargepoint sent the replacement unit without the J1772 connector and cord which adds a bit to the replacement labor but I suppose it saves on shipping costs. Not withstanding, it probably was not worn or defective given the little use. Hope the new one works trouble free for a some what longer period than your original one.;)
 
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