Hondalink app errors on android

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ozy

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Not sure if it's my phone or something else, but I'm finding Hondalink on android to be a bit buggy. I often get error messages relating to "network error...retry" even though I have full cell reception. Also, when I open the app it gives me my HV mileage but not the EV . Hitting refresh doesn't seem to help. There's also a lag ie: when it's on a public charger it doesn't really indicate for me the current level of charge as it's charging. For example, it reads at 10% for one hour but when I return to the car I realize it's at 50%. I tried to call tech support there a few times but gave up after a long hold. Is it just me?
 
I have a Samsung Note 9. No connectivity issues. I'm on , Verizon.


The HondaLink app updates periodically. A way to force an update is to go to Vehicle, then choose Find My Car. Select Locate Vehicle. Wait a minute for it to update. Then return to dashboard and refresh.

Sent from my SM-N960U using Inside EVs mobile app
 
I have a Google Pixel with Android 9 (Pie) with none of those symptoms (since starting to use it with my Clarity in May). Sounds like a job for the dealer, or removing/reinstalling HondaLink app plus perhaps rebooting the display unit in the Clarity (long press on the power button).
 
Samsung galaxy S9 and I have exactly the same behavior. Laggy at public chargers, shows network issues, wrong info about battery charging percentage. I've never call to Honda service, but maybe I will give it a try so they can check and see if find something
 
I called Hondalink and they were not helpful. Suggested that I should reinstall the app, uninstall and reinstall bluetooth, do a factory reset on the car etc. I tried David in TN's suggestion and it seems to work. I think that's the easiest route for now.
 
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