Does the dealer give the code for free charging at Electrify America?

  • Thread starter Thread starter Bommai
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Bommai

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Does the dealer or hyundai give me the code for free 2 year charging? My dealer did not.


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I took delivery two weeks ago, the salesperson at the dealer got me signed up before I left the store, ran be through the Hyundai app as well
 
Esprit1st said:
No, you need your VIN and engine (or motor) code which is printed on the window sticker. You can sign up through the EA app with that info.
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When you say you sign up using the VIN and engine code what do you mean. I didn’t see where to enter that info when I created my EA account.
 
Bommai said:
I got it today and successfully signed up. Thanks.


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Sometimes it can be a little tricky to initiate a charge at an EA station. It’s best to plug in first, then activate the unit you want to use on the EA app, then swipe on the app to start charging. You never touch the interface on the charging unit itself. If things are not done in the correct order (and rather quickly) the session will re-set. You have to use the app because that is where your free charging credits are stored. If you try to use just the interface on the charging unit itself, you will not get the free charging.


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Glenn Gore said:
Sometimes it can be a little tricky to initiate a charge at an EA station. It’s best to plug in first, then activate the unit you want to use on the EA app, then swipe on the app to start charging. You never touch the interface on the charging unit itself. If things are not done in the correct order (and rather quickly) the session will re-set. You have to use the app because that is where your free charging credits are stored. If you try to use just the interface on the charging unit itself, you will not get the free charging.


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It would be nice if those credits could be used without the "app", there are those that only have access to alternate payment methods;)
 
Joe Ventre said:
When you say you sign up using the VIN and engine code what do you mean. I didn’t see where to enter that info when I created my EA account.
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You go into the app, go to account and then premium offers. Then select enrollment code, enter you information and it should work.

Sorry for the late answer, for some reason I stopped getting notifications for all my forums. [emoji20]
 
Perhaps it's a different procedure for the I5 compared with the EV6. After installing the Kia Access app and syncing it to the car, the app displays the code for Kia Charge Pass for use with Electrify America. My dealer also handed me the same code at the time of purchase.
 
I purchased my new Ioniq 5 just yesterday, 8/5/2022. I was instructed to use the last 8 digits of the engine code. I tried several times the EA App says that it is “not” a valid number. When I called the salesman, he said to to try to use the last 9 digits, instead. Of course that did not work either. I sent the salesman a copy of the page from my iPhone, and now he says that he will take care of it. They worry, a lot, about the evaluation that they get from their customers. I am told, by two of the dealership staff, that anything less than a perfect score is not acceptable to Hyundai Management. I am hopeful that the salesman will worry enough about my feedback to get this problem worked out.
 
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