Chargepoint site fail

  • Thread starter Thread starter hobbit
  • Start date Start date
  • Replies Replies 3
  • Views Views 1K

hobbit

Well-Known Member
I've been a Chargepoint customer for a while now, and for the last month or so have been utterly unable to
log into their website [ https://sso.chargepoint.com ]. I'm still trying to debug whether it's a browser issue
or a site behavior issue; when a login form submission comes back with "500 internal server error" that
kind of points to their side. Their support is clueless, and refuses to put me directly in touch with their
site coders [probably some offshore boiler-room outfit]. Their "app" is not an option, I need the site to
work as it's supposed to.

Can some other Chargepoint customer try logging themselves in at the website and see if it works, and
tell me what browser and surrounding environment you're running? Preferably from a desktop/laptop?
Thanks...

_H*
 
Well, this is super-weird... I went back to my older browser setup, which is a little more locked-down
than what I'd been trying in a desperate attempt to be as "stock" as possible... and suddenly, I was in!
Maybe one of the janky third-party components they call out to finally decided I wasn't an attack bot
after all. Under the covers, that website is a total horror show.

I still want their escalation-path web techs to get me the *exact* error reason that was happening
on their end. It's infuriating how companies like this keep their people with any real clue
insulated away from the public, even when a technical situation really demands direct interaction
without first-tier go-betweens getting in the way. Their senior people failed to get back to me
for far too long, and I think I finally drove it home that they screwed up. I hope to get the real
story tomorrow.

FTR, their callcenter is in Mexico City, not the US. Argh. At least they claim software dev is out of
the California office. They still have a few things to learn.

_H*
 
Back
Top