I leased a Clarity a few weeks ago, and from the start have been having problems connecting to a public Level 2 station near my office (it will charge for 30-60 seconds, then the unit says "Charging Complete" and the car stops charging). Thinking SB 18-097 might address this problem, I contacted Honda about stopping by to see if they could look into it for me.
The dealership had to reschedule my appointment, so I finally made it in today, only for them to tell me they looked it up while I was driving over, and my car was up to date. Without directly saying so, I mentioned that I thought the car needed to be hooked up to find out if it was installed, which is why I figured I needed to bring the car by. The salesman said "Nope, I would've thought so too. But the guy over in maintenance said he could just look it up with the VIN number."
So is he right?
A second, somewhat related, question. My car has a manufacture date of September 2018. Would the service bulletins released up until that point (including the one related to the charging issue) have come already installed?
It's not a huge deal, as I can generally make it to work and back on a single charge (unless it's extremely cold out), but I'd like to eventually be able to charge while at work, since it's free, and would give me more range on the days I don't go straight home from work.
The dealership had to reschedule my appointment, so I finally made it in today, only for them to tell me they looked it up while I was driving over, and my car was up to date. Without directly saying so, I mentioned that I thought the car needed to be hooked up to find out if it was installed, which is why I figured I needed to bring the car by. The salesman said "Nope, I would've thought so too. But the guy over in maintenance said he could just look it up with the VIN number."
So is he right?
A second, somewhat related, question. My car has a manufacture date of September 2018. Would the service bulletins released up until that point (including the one related to the charging issue) have come already installed?
It's not a huge deal, as I can generally make it to work and back on a single charge (unless it's extremely cold out), but I'd like to eventually be able to charge while at work, since it's free, and would give me more range on the days I don't go straight home from work.