Bluelink link support got back to me today with instructions on how to reset the head unit including the LTE modem.
From Bluelink support:
In order to fix it, we can try a head unit reset. Please be advised that doing it might delete your saved information like your favorites places. Here are the steps to follow (FYI, I did not lose any presets or saved map locations) :
- Take a paperclip
- Go inside your vehicle (please, make sure you are in an area with good cell and data reception)
- Start your vehicle
- Next to the volume button, you should have a tiny hole - insert the paperclip and push the button for few seconds
- Your screen is going to shut down and restart
- Once the head unit reset is done, please contact us back so we can perform the override of your account.
Post-reset the modem status shows connected and I have remote access via the app is again working as it should. No need to override the account on their end.
The reset button was staring at me the entire time but I did not cross my mind even once to see if it would reset the modem. I hope this nugget helps others with the same problem.
Cheers!
