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Scheduled Maintenance Costs

Discussion in 'Hyundai Kona Electric' started by Wildeyed, Jul 22, 2020.

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  1. Jul 23, 2020 #21
    R P

    R P Well-Known Member

    Vancouver, BC, Canada 2023 Solterra Tech Pkg
    Really!!?? I had my car in several times over the last few months with my reduction drive replacement, recalls and traction motor replacement. Gave me a loaner car (Santa Fe) each time. I think you need to find a different dealer.
     

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  2. Jul 23, 2020 #22
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    It's more than an hour one way to any other Hyundai EV dealer. I got a rental car when mine was in the shop for exactly a month last year for an ECU replacement. But that's not really customer service, that's just insurance paying out. I had read that Hyundai actually insisted that dealers washed cars before returning them to customers (dealers hated the time and expense) but I've yet to see it with mine.
     
  3. Jul 23, 2020 #23
    SkookumPete

    SkookumPete Well-Known Member

    Vancouver Island BC
    My dealer didn't try on any of this. Didn't try to sell me an air filter and did nothing but the inspection called for in the manual. So far my only other expense has been tire rotation.
     
  4. Jul 23, 2020 #24
    Jamas

    Jamas Active Member

    CT, USA | 2023 Genesis GV60 Advanced
    I didn't get a car wash, but I did get a coupon to a car wash. Next best thing, I guess ;)
     
  5. Jul 23, 2020 #25
    electriceddy

    electriceddy Moderator Staff Member

    Nanaimo BC, 2021 Kona Ultimate Built Sept 2020
    If it were me I would drive the extra hour, if for nothing else - to send a message.
    On my previous 2 Leafs replacement of the brake fluid was a every 2 year thing (including lubrication of the caliper pins) which in itself is about 1 year early considering the conditions here, but I felt is was worth the expense ($160) considering the hydraulics etc. However when my original dealer began to tell me it was to be done annually(under new ownership), I laughed and wished them "good luck with that" as I left. Another dealer 35 km away kept the same 2 year cycle without any issues.;)
     
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  6. Jul 23, 2020 #26
    R P

    R P Well-Known Member

    Vancouver, BC, Canada 2023 Solterra Tech Pkg
    I am lucky to have about 4 Hyundai dealerships within a half hour drive. I feel bad about not going back to where I bought it, as they were really good to me with my purchase experience. But my closest dealer is only 10 min away, so that is where I go. But if they give me any trouble, I would not hesitate to go elsewhere.
     
  7. Jul 23, 2020 #27
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    It's difficult with Covid to shop around. There's no way I'm sitting in a waiting room for hours and finding things to occupy my time in a farflung city that are safe is difficult especially when you really don't know how long the work might take. Kinds stuck for the short term.
     
  8. Jul 23, 2020 #28
    KiwiME

    KiwiME Well-Known Member

    New Zealand '2019' EU, heat pump, pink coolant
    Most cars have a recommended brake fluid change of 2-3 years and in Germany for example (at least in 1980 when I worked there) that was verified at the TUV inspection every 2 years by an official tag on the reservoir.
    Even though some older (GM?) cars had a sealed cap minimising moisture ingress, in today's cars air passes in and out through a tiny vent on every application of the brakes. In the Kona it's clear that the system would need to be purged by manual control (via software) of the valves and actuator, way outside of DIY unfortunately. I believe the Leaf's braking system is much the same in principle. My dealer will charge me a mere $70 for that which makes me wonder if it's going to be done correctly, will find out in Nov.
     
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  9. Jul 23, 2020 #29
    electriceddy

    electriceddy Moderator Staff Member

    Nanaimo BC, 2021 Kona Ultimate Built Sept 2020
    That price does seem a little low, I guess all you can do is ask them exactly what is to be done while indicating your preference of anything additional at a reasonable cost. Hopefully they will be on board and realize a little "supplementary maintenance" benefits both their service dept and more importantly the owner.
     
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  10. Jul 23, 2020 #30
    milesian

    milesian New Member

    I feel your pain. Two weeks ago I spent almost eight hours over two days at my dealer who was clueless about what was wrong with my 2019 (will post about that soon.) I ended up with a fever two days later and fearing the worst. A brief quarantine and three tests later, I turned out to be corona-free... luckily I had only caught a common bug from the dealership. Anyway, moral of the story is, if you got to wait around a long time somewhere, do it outside and not inside like I did even when everyone is masked!

    Sent from my ONEPLUS A5000 using Tapatalk
     
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  11. Jul 24, 2020 #31
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    Just back from the dealer. I refused the brakes maintenance this time. Battery software update done. Coolant pump recall parts are on backorder in Canada. Apparently 90 people (now including me) are waiting. I'm told it will be "weeks". Oh, and they DID wash my car! I credit it to COVID19.
     
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  12. Jul 24, 2020 #32
    cataphract

    cataphract New Member

    Hey, I am facing the exact same issue as you, and I live in BC. My local dealership is asking for $200 for taking the brake calipers apart and putting them back again, which isn't something you would do even for a gasoline car at 15,000 km.

    Has anyone tried calling the Hyundai Canada customer service number about this? The service schedule does not specify any brake service at such a low mileage.
     
  13. Jul 24, 2020 #33
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    Inspections are part of the schedule but the SERVICE recommendations as a result of the inspection are at the discretion of the dealership. Hyundai corporate will support their dealerships every time. Your only choice is to either accept or reject the recommendations. I rejected. Like you I believe that extensive brake service at low km is outrageous. Lubrication, sure, but pulling things apart, naw.
     
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  14. Jul 24, 2020 #34
    Orchardman

    Orchardman Member

    Brisbane, Qld, AU; AU Elite Model; 08/19
    Excellent thread everyone. Thanks. I just booked my 12-mo/15000 km service for 3 weeks time. It'll be 13-mo and 12,500 km.
    Quote is AUD $165.00 for inspections and wheel rotate. I'll see what extras they come up with, but I've had an excellent sales experience with the dealer, so here's hoping.
     
  15. Jul 24, 2020 #35
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    It's interesting how different countries have different service intervals. I'd like to be a fly on the wall when they decide these things. I think there might be magic involved.
     
  16. Jul 26, 2020 #36
    cataphract

    cataphract New Member

    How much did the dealer charge for the inspection sans brake maintenance?

    Also this is the first I'm hearing of a coolant pump recall. It doesn't show up on my vehicle. Where can I find more information?
     
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  17. Jul 26, 2020 #37
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    The coolant thingy is a preventive inspection and parts replacement so won't show up as a recall. Your dealer will flag it when they run your VIN. Although if they don't, prompt them. I don't think they charged anything for the inspection. Who knows if they even did it? All I know is they looked at the brakes while the tire swap was being done.
     
  18. Jul 26, 2020 #38
    electriceddy

    electriceddy Moderator Staff Member

    Nanaimo BC, 2021 Kona Ultimate Built Sept 2020
    A new dealership is in order if they supplied you with no paperwork or actual proof that you had the annual maintenance done.
    On the invoice supplied to me it states:
    A service #2 includes: Check 12V battery condition and terminals, check fluid level(coolant and washer), inspect cooling system hoses and connections, inspect exterior lights, inspect tire pressure, inspect and lubricate al. Total cost $79.33 including $6.32 misc charges (charge for a repair order) and $8.51 GST tax.
    Not sure about that last part (lubricate al), they also rotated the tires and supplied a wear report.
    Note: I advised them I changed the cabin air filter so no charge there, and the reason it says " A service #2" is because they suggested an inspection at 6 months- which I did and was charged $0 for that.
    Additionally they also supplied a tire wear report when the software update was done 4 months later at no charge.
    So if no paperwork was supplied, there is no proof on your end to Hyundai that it was ever done.
    If they supply you with that, all is OK, if they don't, it is not too late to go elsewhere to have it done properly.
    Depending on your mileage expect a brake fluid change at 2 - 3 years, about $150 or slightly less seems reasonable for that
    Hope it works out for you;)
     
  19. Jul 26, 2020 #39
    electriceddy

    electriceddy Moderator Staff Member

    Nanaimo BC, 2021 Kona Ultimate Built Sept 2020
    The affected build dates originally were from 6 Dec 2018 to 16 Jan 2019 ( the manufacture date is on the frame of the car behind the drivers door) but some outside that range are also included.
    More info posted here:
    https://insideevsforum.com/community/index.php?threads/electric-water-pump-recall.7909/
    Some very good information is detailed throughout the thread;)
     
    Last edited: Jul 26, 2020
  20. Jul 27, 2020 #40
    cmwade77

    cmwade77 Active Member

    They charge you for tire rotation? I got five years included on my used Kona.
     
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