Was this working before, and now it suddenly is not? If that is your scenario, then there is a good chance you have been 'migrated' to a different server setup by EnelX. See this thread: https://www.insideevsforum.com/community/index.php?threads/juicebox-users-beware-software-update-broken.15436/ If this happened to you, I have a lot more information about this that I can share.
Yes, I was using the Enel X Way app and they emailed me to use the Juicenet app. It worked for like 3 days in February and it says offline ever since.
EnelX is moving to a new server (and they may switch you without any notice). With the new server, you MUST use the new "Enel X Way" app. My experience with this was bad. It does not have all the features of the original "Juicenet" App, and it is buggy and fails on even some very basic functionality. After being patient for a few months, working with their tech support and assuming they would fix these bugs, I asked them to switch me back to the old server, and they did. The old server (with the original Juicenet App) works perfectly fine as it always did. You cannot use these App's interchangeably. The "Enel X Way" only works if they configure you with the new server, and the "Juicenet" App only works if they configure you back to the original server. From my experience, I suggest that you contact their customer support, and specifically ask then to configure your Juicebox back to the original servers so you can revert to the functional (and superior) 'Juicenet" app.
