After hitting a rock on the road which damaged the underside of my vehicle, the dealer has told me that it is unrepairable. Meanwhile, the self-diagnostics indicate that all systems are functioning normally. Is the problem here with the dealer or with the self-diagnostics?
Before insurance claim or case opening with HMG Corp... Any pictures of the damaged area? Where did the rock hit (ie the battery)? Did any fluid leak out? Any error codes or displayed warnings when this occurred? Was the car in for regular service and the tech noticed the damage or did you take it in to have checked? Also location (or country of origin would be beneficial) This is not the first story of this type of occurrence
Here are the photos that the dealer took and submitted to the insurance adjuster claiming that a complete battery replacement is required. View attachment 23225 Sent from my iPhone using Inside EVs
Looks like damage to the access panel for BMS control board as well as damage to the SMC (sheet molding compound) covering the stamped aluminum coolant plate. That rock certainly did some damage. Thanks for the photos.
To my untrained eye, it looked like the damage was minimal. It is somewhat reassuring to hear you say that there is considerable damage, in view of the fact that the dealership advises that the entire battery be replaced. Thank you for your guidance. Sent from my iPhone using Inside EVs
It has now been six weeks since the damage done to the underside of my Ioniq 5. I have complied with all the requests from the dealership, the insurance adjuster and Hyundai Canada. Still no resolution! The dealership is waiting for Hyundai Canada to provide a quote for the replacement battery pack. Hyundai Canada has not complied. Does anyone on this forum have any workable ideas as to how I can move this stalemate towards a resolution? I can’t believe how poor the support from Hyundai Canada has been. Is this typical? Sent from my iPad using Inside EVs
One more strike against EVs. The reluctance of some manufacturers to provide a prompt response when a battery replacement becomes necessary. If one had a late model ICE that blew an engine would it take this long to arrange a replacement? My 2018 Leaf served me well but I moved it along both due to obsolescence and Nissan's poor support for out of warranty battery replacements. Given the other problems being reported with the GDRs, 12V batteries I'd be inclined to steer clear of Korean vehicles however much razzle dazzle they dangle before us. I might add I'm less than impressed by the dealers as well. One of the things I love about this forum is that we hear about the experiences of owners of different brands about their experiences. I've only had my 2023 VW id.4 for 8 months now so laggy somewhat unpredictable software aside it's still in the honey moon stage where everything is working well. In all honesty I went with VW because as of January 2023 they were the only dealer with stock on the lot. I'm getting a little queasy now that VW seems to be sailing into treacherous waters with ominous warnings from the CEO about future viability. In short what I value the most is simplicity, reliability and repairability at reasonable cost and I'm sure I have lots of company in that regard.
