I was told today because of recall 200, Hyundai wants buy back our cars

I agree with you. Five months doesn't sound like the company has your best interest in mind. From our personal experience and lack of customer service, we will not be purchasing another Hyundai.

It looks like you are in NY. You might look into the lemon law: https://ag.ny.gov/consumer-frauds/new-car-lemon-law-fact-sheet
Also, you might want to check the car depreciation on KBB: https://www.kbb.com

We purchased our Kona in May, and the it's value has depreciated between 10 to 15 K, based on the car sites. If you keep the car and then decide to trade it in later, even on another Hyundai, you might be facing significant deprecation.

 

In our case, we could not get any response from Hyundai until we contacted a lemon law lawyer. Then, after weeks of silence, a response to buy back our car.

 

Believe me we went through every Avenue to get things to move. Lemon laws don’t apply to recalls so got turned down there. Since we leased hiring a lawyer didn’t seem worth it. Threatening a lemon law and consumer fraud case did get brief movements. If it helps anyone was able to get to a supervisor by calling the case management number but not dialing our case managers number. Someone will pick up. Have to then threaten some and insist on a manger to speak with. They will stall but keep insisting

 

Wow, you guys really unlucky.

My case went great! I called them and they offered the buyback right away. 3 months later they picked up the car. I drove it until the last minute.

 

I'm sorry you are going through that. It is very frustrating.

 

Our car bricked at 3K, so we couldn't continue to drive it. I'm happy that you were able to get a quicker response.

 

Keep the Kona and put a reservation in on an ID.4. Keep 're-upping' your reservation as it gets near fulfillment to push the delivery date back until it gets to be close to the Kona lease end date. Deal with the in-between time somehow and jump over to the ID.4 when it arrives.

 

Congrats?

 

Yeah, I would add a couple question marks.
I certainly miss my car a lot! It really never had any problems. But then you don't know what lies in the future.

 

Well may have to do the buyback. Even though our Hyundai case manager said they were putting in a battery last week, when i contacted the dealer he said they had 3 batteries but none of them were for our car. They new we were waiting for a buyback offer so perhaps they diverted one that was supposed to be for us.

Oh well guess this helps with our decision.

ESprit1st--did it take 3 months for the buyback after they gave you an offer?, or did the whole process take 3 months? Once you agreed to the offer, how long did it take? Plus our Kona is dead, so don't have the option to drive it until they pick it up. We do have a loaner from the dealer but they said once we agree to the buyback they want the loaner back.

 

@JFree The whole process from my very first phone call to picking up the car was 3 months. Actually just a few days short of 3 months.

 

That won't do the 12 volt battery any good. I would be expecting issues and if you get them, go hard for a free replacement.
It doesn't have to be a genuine Hyundai replacement. Any suitably sized 12V auto battery will do perfectly so don't let them put you off with a load of BS.
If the dealer cannot provide a "Hyundai" replacement if one is needed then insist on them agreeing to pay for an aftermarket one from any auto spares shop.

 

Does the NY lemon law include reimbursement for a rental car while the lemon is out of service?

 

1. Well, finally...
   
   Found a local Florida Hyundai dealership that has been approved , and has done 2-3 recall 200x battery recalls on Kona EV.
   
   @universal-hyundai
   
   If you are in Central Florida, this Hyundai dealership could be an option for your Kona EV services.
   Was a very smooth experience, far different than any other Hyundai dealership we have been to.
   
   We arrived with a scheduled appointment, they had everything ready, we signed for a loaner car, and were on our way, (of course it is not an EV, but it is a Kona:
   
   
   Hopefully all goes well, and we get our EV back very soon.
   
   We love our Hyundai Kona EV, and if this battery issue gets resolved, we will again enjoy it as we did when it was first shipped down to us.
   
   
   Universal Hyundai
   
   
   12801 S Orange Blossom Trail • Orlando, FL 32837
   
   
   Phone Numbers:
   
   Main:321-418-6351
   Main: Phone NumberSales:321-418-6351Sales:
   Phone NumberService:321-218-3703Service:
   Phone NumberParts:407 545-8495Parts: Phone Number
   Sales Hours:Mon - Sat9:00 AM - 9:00 PM
   Sun11:00 AM - 7:00 PM
   Service Hours:Mon - Fri7:00 AM - 7:00 PM
   Sat7:00 AM - 4:00 PM
   SunClosed
   https://www.universal-hyundai.com/

 

Here is a summary for, anyone keeping record, on my experience with Recall 200. I should first say that we are a two EV, multicar family. So we never had any of the stresses that other folks may have had in actually needing their Kona to be reliable and usable. So we've had the luxury of considering the lack of clarity or certainty as more of an annoyance than a genuine source of frustration. Therefore, aside from setting up a dealer visit on my own, I never inquired to anyone beyond that. I can respect others who are in a bad way with this whole thing. But to put a 'bow' on it I offer the following....
Winter/Spring 2021 (IIRC) notified via mail of the recalls. Mailing said I would be contacted for next steps.
July 14 2021, tired of waiting, I made an appointment with a local dealer who does not sell Kona Electrics. I was not about to drive to the selling dealer in a compliance state. From the service record, the following was done

1. Change max setting and stui photo's upload done
2. Campaign T5Z, Installed 91887-G7500-QQH :Cover protector boot added
3. Campaign T6C, ecu update done

This took two days. Dealer told me a delay was that they had to upload something to the factory and await their feedback before calling me to pick up the vehicle. Was told they would call me when a battery was ready. We took the vehicle home and used as per normal

On or about September 12, dealer called and scheduled appointment for battery install on 9/22.
On or about September 15, got letter from Hyundai. The meat of the letter is "...recently discovered that your Hyundai Kona did not have its EV battery replaced at your recent Hyundai dealership visit for Recall 200. While a software logic update related to Recall 200 was performed, and additional inspection is required to determine if the EV battery needs to be replaced." Then requested to schedule a dealer appointment and keep charging to 80%.

September 21, dropped off vehicle for battery replacement on 9/22. Dealer told me about 5 batteries were done to date and another was to follow me. Also that they had to buy official Hyundai equipment to be certified to do the work. Gut reaction was that they did a fine job but they were learning on the go as much as Electric owners. I have no complaints with regard to the local dealer or their work. I should add that I was never offered nor did I request a loaner vehicle as it was not needed. Per the work order, work done includes:

1. Perform Hyundai Recall/Campaign HY 200
2. Installed 00232-19010: Coolant/Anti-freeze 1 gallo
3. My VIN, 200, followed by seven digit c/r number
4. Installed 37501-K4000-AS :Battery System Assy QTY: 1
5. Installed 37535-GI500-QQH :Bolt & Washer Assy Qty: 18
6. Installed 37535-Q4050-QQH : Bolt Washer Assy Qty: 4
7. replacement of battery pack done

9/22 @ 12:45 Called and told the change is done and we could pick up any time. I was told were first in that morning, so I guess the total job took 5 hours of so.

So, for anyone who wants a reference as to how Recall 200 has proceeded for one person, that's my story. I should add that otherwise, the Kona has been a great car that is a lot of fun to drive. I liken it to driving a computer or perhaps driving a skate board. You sit high and forward, torque is instantaneous, and I've never met a vehicle that is so well suited for the use of cruise control. Even on back roads, it is not just for interstate driving. Too bad adaptive cruise control was not available on 2019 Limited's. As odd as it is, that one feature, and not the larger screen, is why I'd say go Ultimate rather than Limited. No complaints otherwise, although I can attest to hearing some very slight 'growling' under the hood. I think this is the noise discussed in other threads. It hasn't gotten worse and I am not so sure that it even indicates a problem. Were this an ICE vehicle I'd never even know it was there. So it is interesting, but that is all it is at this point. I have a reservation in for an ID.4 AWD to be delivered in April. I'll see how I feel then as to whether I go with the more feature laden and car-like driving experience of the ID.4 or stick with the lighter, zippier Kona. I can get my money back anytime before purchase, so it's a bit of a win-win regardless. Respectfully Submitted: Douglas C. Neidermeyer

 

@1st-KonaEV-in-FL great to hear. I'd drive all the way from NM to that dealership to be honest. It'd be worth it in my opinion. I don't have my Kona any more, though
Buyback complete.

 

DelRider, Did you ever get your $250 gift card?
For anyone who has, how do you recommend getting that? Pester the dealer? Pester Customer Service?

 

Americans get $200US. Canadians get $250CAN.

I called Canadian customer service two or three times and complained. Not sure it actually accomplished much but I did eventually get my card well over 100 days after my service appointment.

 

Same here, I talked to the dealer a few times with no effect. In their defense I was actually there when they talked to Hyundai and ordered it for me.

But it took myself another 3-4 phone calls after that until I actually got it.

 

I talked with Hyundai North America when I heard about buybacks and was told to expect a call with a quote within a week. The call I received, though, told me the buyback program had ended and replacements were beginning. Also told me which dealership I should talk with. Sure enough, the dealership knew about it and I'll have the replacement installed shortly.